Quality punch is a patches manufacturing, digitizing and vector art service providing company. Quality Punch has been in business since 2004 and has won over 50 digitizing awards in USA. Quality Patches make beautiful custom patches for any purpose. Whether you are part of an organization, a member of the military, celebrating an event, remembering a loved one, or simply love patches

1. Assignment for Final Exam
Subject: Operation Management
Submitted By
Muhammad Jamshed
ID: 1871-2017
Class: MBA
Semester: 6th
Teacher Name: Haris Ahmed Khan
Submission Date: 18-07-2020
Department of Management Science
Indus University Karachi
Gulshan Campus

2. Contents
a) Identify organization’s core as well as support processes. Briefly define the processes
with respect to the nature of organization selected. (10 Marks)………………………………1
Core Processes……………………………………………………………………………………2
How to order……………………..…………………………………………………………………………2
Customer Relationship……………………………………………………………………………………...2
Customer satisfaction……………………………………………………………………………………….3
Service and Manufacturing Processes………………………………………………………………………3
Product Delivery……………………………………………………………………………………………4
Support Processes………………………………………………………………………………..4
Software Department……………………………………………………………………………………….4
IT Department………………………………………………………………………………………………4
Supply procurement………………………………………………………………………………………...4
Maintenance and Electricity Department…………………………………………………………………...4
b) Identify the internal and external customers of your selectedorganization. Mention the
reason(s) of your identification. (15 Marks)……………………………………………………5
Internal Customers………………………………………………………………………………5
Admin (Managing things from order placement to delivery of goods)…………………………………….5
Digitizing or Vector Artist department……………………………………………………………………..5
Production Department……………………………………………………………………………………..5
Finishing Department……………………………………………………………………………………….5
Packing Department………………………………………………………………………………………...5
Shipping Department……………………………………………………………………………………….6
External Customers……………………………………………………………………………...6
Customer’s Feedback……………………………………………………………………………………….6

3. c) Define ERP (Electronic Resource Planning) briefly. With respect to your selected
organization please list down main application modules of an ERP system. (15 Marks)…...7
Deliberation………………………………………………………………………………………7
ERP Solutions Providers………………………………………………………………………...7
ERP Modules………………………………………………………………………………………8
Financial Management…………………………………………………………………………….8
Supply chain management………………………………………………………………………………….8
Material requirements planning or Manufacturing resource planning……………………………8
Human resource management……………………………………………………………………..8
Customer relationship management……………………………………………………………….8

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5. Question -A
Identify organization’s core as well as support processes. Briefly define the processes with
respect to the nature of organization selected.
https://www.qualitypunch.com/
https://www.qualitypatches.com/
Quality punch is a patches manufacturing, digitizing and vector art service providing company. Quality
Punch has been in business since 2004 and has won over 50 digitizing awards in USA.
Quality Patches make beautiful custom patches for any purpose. Whether you are part of an organization,
a member of the military, celebrating an event, remembering a loved one, or simply love patches.
Page 1

6. Core Processes
Howto order:
Customer Relationship:
Page 2

7. Customer satisfaction:
Service and Manufacturing Processes:
Page 3

8. Product Delivery:
Support Processes
Software Department:
Company has web base portal and have main server where all data and information saved. Software
department keep data safe and secure and to help necessary changes require.
IT Department:
Company has IT department oversees the installation and maintenance of computer network systems
within a company and to ensure that the network runs smoothly and install the proper hardware and
software necessary to keep the network functioning properly.
Supply procurement:
Store department ensure to available stoked of necessary raw materialand purchases thread,fabrics,
leather, and other raw materials from local market and suppliers on cash and credits.
Maintenance and Electricity Department:
They look into building, machinery, equipment, electricity and generator to keep functional and maintain
them.
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9. Question -B
Identify the internal and external customers of your selectedorganization. Mention the
reason(s) of your identification
Internal customers
Admin (Managing things from order placement to delivery ofgoods):
Admin are internal customer of the sales department, sales team get orders from customers and sent the
details to admins they created a new account of customers and put all details on portal and uploaded
orders for further process.
Customer can also put their details directly on their portal by login if they already have an account with
company.
Digitizing or Vector Artist department:
Digitizers and vector artist are internal customers of admins they make the designs according to uploaded
details and loaded the file on customer’s portal for customer approval.
Production Department:
Production department is another internal customer of admins, one’s order approve by customers admin
release order for production.
Production department is internal customer of store department too.
Finishing Department:
Finishing department is internal customer of production department. They finished product for ready to
use.
Packing Department:
Packing department is internal customer of finishing department. Packing department make product ready
for delivery.
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10. Shipping Department:
Shipping department is internal customer of packing department. Shipping department deliver product to
External customers.
External Customers
External customers are end users, intermediaries,retailersormanufacturers all whopaytocompanyfor
goodsand services.
Customer’s Feedback:
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11. Question -C
Define ERP (Enterprise Resource Planning) briefly. With respect to your selected
organization please list down main application modules of an ERP system.
Enterprise resource planning (ERP) is a process used by companies to manage business units, geographic
regions, product lines, supplies and customers. ERP software applications help companies to run their
processes with a single system. An ERP software system can also integrate planning, purchasing
inventory, sales,marketing, finance, human resources,and more.
Enterprise resource planning system as the network that connect together the different computer systems
for a large organization. The systems can be accessed through one application with one interface.
It allow the different departments to communicate and share information more easily with the rest of the
company. It collects information about the activity and state of different divisions, making this
information available to other parts, where it can be used productively.
ERP application can eliminate error duplicate and incompatible technology. The process often integrates
accounts payable, stock control systems, order-monitoring systems, and customer databases into one
system.
Deliberation
ERP systems usually fail to achieve the objectives that influenced their installation because of a
company's reluctance to abandon old working processes that are incompatible with the software. Some
companies are also reluctant to let go of old software that worked well in the past. The key is to
prevent ERP projects from being split into many smaller projects, which can result in cost overruns.
ERP Solutions Providers
Some familiar names are leaders in ERP software. Oracle Corp. (ORCL) originally supplied a relational
database that integrated with ERP software developed by SAP (SAP) before entering the broader
enterprise market in a big way in the early 2000s. Microsoft (MSFT) has long been an industry leader,
with many customers using multiple software applications from the company.
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12. ERP Modules
Financial Management
It’s directly associated with the top management. Accounting, Budgeting, Financial control and financial
reporting.
Supply chain management
It includes supply planning, product planning, demand planning, sales and operations planning,
and supply management
Material requirements planning or Manufacturing resource planning
It includes planning and control system for inventory, production, and scheduling purchase raw materials.
Human resource management
Recruiting selecting, inducting employees, providing orientation, imparting training and development,
appraising the performance of employees, deciding compensation and providing benefits and motivating
employees.
Customer relationship management
It is collaborative effort between marketing, sales, and support departments.
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