AIUB students conducted a survey at GRAMEENPHONE, according to that we had to present those data through the presentation. regards!

1. Conflict Management
ABDULLAH,MD TUSHAR 17-35769-3
PRACHURJO,AHSAN KARIM 17-35619-3
RAHMAN,MOHIUR 17-35823-3
KHAN,FAHIM SHABAB 17-35631-3

3. CONFLICT MANAGEMENT: A study on
Grameenphone Limited

4. Telecommunications company
Grameenphone, widely abbreviated as GP, is the leading telecommunications service provider in Bangladesh.
With more than 70 million subscribers and 54% subscriber market share, Grameenphone is the largest mobile
phone operator in the country.

5. Statement of the problem
1.How to handle conflict within team?
2.How to deal with angry customers who complain about product/services?
3.How to deal with a coworker that you have conflicted with?
4.How do you manage to work with people whom you’re not comfortable with?

6. How to handle conflict within team?
 Acknowledge the conflict
 Discuss the impact
 Agree to a cooperative process
 Agree to communicate
Step 1 :Prepare for Resolution Step 2: Understanding the situation
 Clarify positions
 Analyze in smaller groups
 Convene back as a team
Step 3: Reach Agreement
 What decision
or course of
action to take

7. How to deal with angry customers who complain about
product/services?
Step 1 Remain calm
Step 2 Use your best listening skills
Step 3 Apologize
Value of Apology

8. How to deal with angry customers who complain about
product/services?
Agreeing Solution
Step 4 Step 5
 Offer the Solution
 Alternative solution

9. How to deal with a coworker that you have conflicted with?
Understand the situation
Talk to your coworker
Control your emotions
Don't go to your boss
 Make positive statements
Shared goals

10. How to deal with a coworker that you have conflicted with?
 Enlist a common friend as a mediator  Talk with your boss
What if you are unable to solve the problem?

11. How do you manage to work with people, with whom you are
uncomfortable?
 Stay Calm and Focused
 See from the Other Person’s Eyes
 Act with Respect
 Help the Person Empathize with You
 Focus on Forward Motion
 Separate from the Person
 Escalate to Higher Authority

12. Conclusions
Through conflict self-awareness we can more effectively manage our conflicts and
therefore their professional and personal relationships. When we manage our
conflicts more effectively, we use less energy on the burdensome tasks such as
systemic conflict and get to spend more of our energy on our projects at work
and building our relationships

13. THANK YOU