1. The importance of Emotional Intelligence in the workplace:
Emotional intelligence is assumed to affect various behaviors in the workplace, which includes
teamwork, development of talent, employee commitment, quality of service and customer
loyalty. Emotional intelligence has a major effect on the workplace environment; it increases job
performance, reduces employee’s stress, and it also affect the relationship between employees in
the workplace. People with a high level of emotional intelligence have stronger relationship with
other employees in the work force, a higher chance of being successful in their career life, the
reason is with higher emotional intelligence people can communicate their ideas, and intentions
in a better manner and also have better social skills which contributes to teamwork and increase
the chances of successful projects.
The employee’s ability to work together in the same organization is impacted by their emotions
and this requires the ability to connect and contribute in workplace relationships. There are five
competencies of emotional intelligence which contribute to the work place environment. These
competencies are divided in to two groups.
Social competencies; refers to the way we handle relationships with others. It includes Intuition
and empathy, which is person’s awareness to the needs and feelings of others. It’s important in
the workplace to understand other employee’s and help manage diversity and promote different
ideas and opportunities. Intuition and empathy helps employees in customer service in
anticipating, recognizing and meeting customer needs, also allows a manager to sense what his
employee’s need to grow and develop their skills. Second, is political acumen and social skills
2. which refers to a person capacity to bring out a favorable response from others. It’s important in
the workplace because it affects leadership, communication, persuasion and cooperation.
Personal competencies is the way we manage ourselves, first part of personal competencies is
self-awareness which refers to knowing one’s self, preferences and his intuitions. It’s important
because it gives a person more self-confidence, and identifies his strengths and weaknesses; also
it affects emotional awareness which is the ability to know his own emotions and their effect on
the people around him. Self-regulation refers to the ability to manage ones impulses emotion,
this competency is important because it help’s a person in innovation, self-control, and also to
maintain a standard of honesty and loyalty to the organization. A person with high self-
regulation is more trustworthy and takes responsibility for his actions and personal performance.
The last competency is self-expectation and motivation, refers to the emotional tendency that
facilitate achieving goals. The competency is important because it affects commitment,
optimism, and the drive to achieve, improve and meet higher levels of excellence.
Emotional intelligence is very important in any company, and no company can afford to ignore
emotions in the workplace. Reasons are that there is not a single person that can take any
decision without emotion and also emotions is the main sign that shows employees care about
the organization’s success and failures.
