1. Mohammad Imran
Contact No: +97150-5975465 |E-Mail: imrannd@yahoo.com
major companies. Knowledge of developing, implementing and maintaining effective and professional creditcontrol systems.
A competent and committed Head of Credit Control with 17 years of experience in Credit
Control / Collection and Customer Relationship of major companies. Knowledge of developing,
implementing and maintaining effective and professional credit control systems.
PROFESSIONAL PROFILE
 Highly focused on issues such as reviewing a company’s credit control/collection procedures and
developing and implementing enhancements where required.
 A consistent track record of successfully employing best business practices that improve efficiency, reduce
operating costs whilst increasing the productivity of the company.
 Looking to join a reputable organization that offers excellent opportunities for progression and
development.
WORK EXPERIENCE
ThyssenKrupp Elevator U.A.EL.L.C (MNC)– Head of Credit Control June 2012 - Present
Significant Highlights:
Responsible for assessing the risk on new accounts by way of the credit information provided, reading financial
accounts. Also responsible for managing the money loaned to or owed to the business and involved in all the
stages of arranging credit facilities, payments and debt recovery.
 Coordinating the debts of existing creditors and deciding whether to allow credit to a debtor.
 To manage debt recovery i.e. if a client has paid late or missed payments, trying to resolve the issue
amicably, if not solved ,stopping the supply of goods and services or undertaking legal action, at worst
dealing with bankrupt businesses to negotiate recovery of funds.
 Effectually achieving monthly and annual collection target by motivating the team.
 Visiting clients for business meetings and to encourage timely recovery of payments.
 Dexterously streamlined the credit and collection process with successful implementation of the credit
policy and formulating clear performance metrics for collection.
 Daily follow-up with Debt collectors and sales executives.
 Ensure the receipts from customers are allocated against the right invoices on a daily basis in order to
provide clear outstanding statements to customers.
 Ensuring customers pay on time normal and retention payment.
 Preparing and presenting report on monthly collection targets and actual collections.

2.  Also responsible to prepare and issue statements and other financial reports according to established
procedures.
 Co-ordinate with the Accountants of Branch offices for the daily sales and collection.
 Send out monthly client statements/letters as may be agreed from time to time.
 Develop the credit management capability within the practice.
 Keep the partnership up to date with new credit management techniques and practices.
 Provide cover for other accounting functions as requested
 Manipulating data on excel and running age debt reports and performing other duties as delegated from
time to time by the Finance Controller.
. Al Sayegh Brothers Trading LG, Dubai - Credit Controller March 2008 – May 2012
Significant Highlights:
Recruited as Credit Controller to manage and analyze diversified business activities and reported to the Chief
Financial Officer- department of the head.
 Ensured regular follow up related payments and customer visits as required.
 Responsibility to prepare and issue statements and other financial reports according to the established
procedures of the company.
 Ensured prompt and quick delivery of complete billing documents (invoices & delivery notes) from sales
division.
 Managed account related issues/reconciliations with customers, verifying the customer’s accounts and
correct if any discrepancies.
 To keep a check on monthly receivables activity while making sure that collection and reporting the head.
 Was responsible to research customer account details which include non-payments, delayed payments and
other irregularities.
 Created a Communication System that corresponded with customers to negotiate clearance of their
arrears.
 Identifying accounts that will require special attention or investigation.
 Developed upkeep analysis of payment history of customers.
 Continuous follow up on final warnings sent to customers after suspension of services.
 Approving sales order and responsible for making necessary entries (cheques/ bank received vouchers).
 Reconciled and analyzed the outstanding statement of customer’s account.
 Held the responsibility of day to day functions and activities.

3. Pan Gulf Group of Companies, Sharjah - Customer Service Manager May 2001 – Nov 2007
Significant Highlights:
To develop customer service policy throughout the organization and manage a team of customer service staff.
Also to handle customer complaints and assists individuals who have questions about the company's billing
statements, products or concern .
 Achieved customer service objectives by contributing customer service information and recommended
strategic plans and reviews, prepared and completed action plan by implementing production, productivity,
quality, and customer-service standards.
 Also resolved problems; completed audits, identified customer service trends, determined system
improvements and implemented change.
 Responsible to meets customer service financial objectives by forecasting requirements also prepared an
annual budget, scheduling expenditures. Analyzed variances and initiated corrective actions.
 Determined customer service requirements by maintaining contact with customers, visiting operational
environments, conducting surveys, forming focus groups, benchmarking best practices and analyzing
information and applications.
TATA Furniture & Electronics, Sharjah - Executive (Sales) January 1998 - April 2001
Significant Highlights:
Identified business opportunities and maintained relationships with clients by providing support, information,
and guidance; researching and recommending new opportunities; recommending profit and service
improvements.
 Sold products by establishing contact and also developed relationships with prospects by recommending
solutions.
 Maintained good relationships with clients by providing support, information, and guidance. Also
researched and recommended new opportunities, profit and service improvements.
 Acted as a contact between a company and its existing and potential markets by negotiating the terms of
an agreement and closing sales.
 Made cold calling to arrange meetings with potential customers to prospect for new business.
 Prepared Invoices and quotations.
 Gained a clear understanding of customers' businesses and requirements.
 Achieved target as allotted and contributed to team effort by accomplishing related results as needed.
ACADEMIC & CREDENTIALS
MBA (Master of Finance) from JNU, India.
B.A. from Moulana Azad National Urdu University– India.
Diploma in Financial Accounting from OCSM Institute- India
Diploma in Electronics from Kamla Institute - India
Other Qualification:
Pursuing CMA (Certified Management of Accounting) from Chicago Management Training Institute
-Dubai.

4. IT Skills:
 MSOffice tools ( Word, Excel and Power Point)
 Internet Application.
Achievement
Awarded as “Best Performance of the Year” 2012 by ThyssenKrupp Elevator U.A.E.L.L.C
(MNC)
PERSONAL SNIPPETS
Date of Birth: 5th
February 1976
Current Location: Sharjah, UAE
Languages Known: English (Fluent), Urdu (Native), Arabic (Fluent) and Hindi (Fluent)
Nationality: Indian
Visa Status: Transferable Visa
Marital Status: Married
Driving License: Valid UAE Driving License