1. 1
Mohamed Saleh Shaheen
Area of Expertise:
Solid 9+ years of experience in delivering managed IT services and Infrastructure
architecture to government and large enterprises, working within multinational and local
IT managed services market leaders.
Service management and support leadership for implementing and managing
transformative technologies, leading technical teams to deliver innovative and quality-
centric managed services ranging from full outsourcing models to Private Infrastructure as
a Service solution.
Technical hands on experience in Data Center and Cloud computing solutions such as:
Microsoft Infrastructure and VMware, Workflow and Automation implementation,
Manage engine Service desk.
Experience
Scope for advertising-Egypt From: 06/2014 – 11/2016
Position: System Administrator – (System implement and Management).
Duties:
 Planning and implementation a new infrastructure in branch 2100 Meters.
 Install, configure and Administration on Microsoft environment (AD, DNS, DHCP,
Fileservers, TMG server).
 Install, configure and Administration on all windows server’s platform “2008
& 2012 R2”
 Install, configure and Administration for Microsoft Exchange (2013).
 Implementation, installation and administration for PFSENSE Linux firewall.
 Implementation, installation and administration for Backup Exec (2014).
 Working on (VMware).
 Administration on QNAP, NAS Storage Server.
 Administration on MAC OS.
 Responsible for troubleshooting to 120 employees.
 Perform day to day support on the infrastructure servers.
 Managing the calls of any problem related to the infrastructure.
 Provides on-call support 24 hours a day, seven days a week.
 Undertake regular direct reports from team member & update top
management with weekly/monthly reports.
 Monitor Team performance and activity
 Sites Visits – build relationships and review sites performance.
 Career objective:
Seeking a challenging position in
a reputable organization where
my professional experience,
technical expertise, and
business aptitude continue to
develop and add value to the
workplace.
 Summary Skills:
 DC Management:
Team management
Project planning
Projects implementations
Sizing management
Process improvement
 Courses :
MCSE: Window Server 2003.
MCSA: Windows Server 2012.
MCITP: Enterprise
Administrator on Windows
Server® 2008.

2. 2
InterMark gsw Multinational Advertising Agency - Egypt From: 06/ 2011 – 06/2014
Position: IT Technical Support from 2011 – 2013
IT System Administrator from 2013 - 2014
 Lead on researching and introducing appropriate new IT solutions and strategy.
 Responsible for IT team (3 members)
 Leading Systems and network Engineers and technical support staff
 Responsible for Server room as administrator.
 ISA Server 2006 implementation & configuration (firewall layer, reverse Web proxy
and caching server, Remote access VPN server)
 Exchange 2007 administration:
o Configuring Recipients and Public Folders (Configure recipients,
configure mail-enabled groups, configure resource mailboxes,
Move mailboxes).
o Configuring the Exchange Infrastructure (Configure connectors,
configure policies, Configure client connectivity).
o Monitoring and Reporting (Monitor mail queues, Monitor
system performance, Perform message tracking, Monitor client
connectivity).
o Configuring Disaster Recovery (Configure backups).
 Upgrading and maintain Microsoft exchange (2013).
 Responsible for daily backup plan (active directory, exchange server and other
servers) using Symantec Backup Exec 2010.
 Windows Administration:
o Familiar with Implementing, Configuring, Managing,
Troubleshooting and Backup & Restore these servers and
services.
o MS Active Directory service & GPO's.
o Domain Naming System (DNS server), (WINS server).
o Dynamic Host Configuration Protocol (DHCP server).
 Managing maintenance for all servers and networks.
 Strategy and policy implementation.
 Created company policies and procedures governing corporate security, email and
Internet usage, access control, and incident response
 Network design and implementation with emphasis of Video and Voice
Communications.
 Provide various (Business Solution integration) for different Types of organizations.
 Create reports for problems and solutions.
HTC Smart mobility Agent - EGYPT From: 4 / 2010 To: 06 /2011
Position: Technical Support Engineer
 Install, configure, administration and maintain Microsoft ISA server (2006).
 Upgrading ISA 2006, administration and maintain to Microsoft TMG server (2010).
 Administration and maintain Microsoft exchange (2007).
Personal Skills
Solution oriented
Relationship management
Relation Building
Detailed oriented
Decision making
Perseverance
Attention to detail
Confident
Flexible & Adaptable
Positive Attitude
 ACADEMIC
QUALIFICATIONS
July 2006 Bachelor of
Computer and information
system Engineering, El-
Madina Academy.
 PERSONAL
INFORMATION
Full Name: Mohamed Saleh
Shaheen
Mobile: +971507587454
Email:
mohamedshaheen91@gmail.
com
Nationality: Egyptian
Date of Birth: 20 Feb 1985
Marital Status: Married
Driving License: EGYPT,
International
Visa Status: Visit to
20/4/2017

3. 3
o Configuring Recipients and Public Folders (Configure recipients, configure
mail-enabled groups, configure resource mailboxes, Move mailboxes).
 Administration telephone central (change, delete, add, replacement) numbers.
 Troubleshooting Network Related Systems, Software, Computer Equipment in Head
Office & all 5 Branches.
 Troubleshoot the network services (Printing, Email service and Internet access).
Mobica - EGYPT From: 10 / 2009 To: 03 /2010
Position: Technical Support Engineer
 Administration on Microsoft environment (AD, ADD, Child, DNS, DHCP 2003)
 Installing, testing and troubleshooting for different computer networks in a lot of
projects allover Egypt.
 Configuring and troubleshooting Domain, Mail, and Proxy Servers.
 Maintenance in Mail Server troubleshooting (Red Hat, Centos).
 Make users to access the internet by implementing Linux Proxy Server (Red Hat, centos).
 Coordination of support team activities between staff and end users.
 Create reports for problems and solutions to IT Manager.
Stonetech Company - EGYPT From: 07 / 2007 To: 10 /2009
Position: Technical Support Engineer
 Administration LAN servers (2003) Domain Controller.
 Install Configure and administering switches, routers.
 Administration Microsoft exchange 2003.
 Troubleshoot the network services (Printing, and Internet access).
 Troubleshoot the running client server applications and the other running software
applications.
 Receives, evaluates, implements and maintains operating system software and
tools.