1. Mayur Shah
Thane (W), Maharashtra
Mobile: 9819682013
mapshah@gmail.com
Facebook : http://www.facebook.com/mapshah
Twitter: @mapshah
Educational Qualifications:
MFM - Masters in Financial Management (Year 2014 – University of Mumbai)
MIM - Masters in Information Management (Year 2012 – University of Mumbai)
B.E. – Electronics (69.67% Passed in 2002 from Dr. B.A. Marathwada University)
Diploma – Industrial Electronics (68.19% Passed in 1999 from MSBTE)
Certifications:
MCITP – Enterprise Administrator on Windows Server 2008 (R2)
MCSE 2003 (Security & Messaging - Exchange Server 2003) - (MCP ID: 3391780)
ITIL V3 Foundation
Blackberry Certified Support Associate T1 v4.1+BIS (BCSA141BIS-BHT20)
CCNA (CISCO ID: CSCO11112145)
Work Experience:
1. Working with ITD Cementation India Limited, Mumbai as Deputy Manager since
December 2009. Responsibilities include administration of Windows Server 2003,
Windows Server 2008 R2, 2012 R2 DCs, Exchange Server 2003 and 2013, VMware
ESXi 4.X and 5.X servers, group policy management, WSUS 3.0, Forefront TMG 2010
as Web Proxy and Reverse Proxy, deployment and administration of Websense Triton
AP-Web 8.1, deployment and administration of Microsoft Lync Server 2010, Symantec
(Backup Exec server 2010 R3, 2014 and 2015 V-Ray Edition, Endpoint Protection 12.1
RU6 AV servers, Messaging Gateway 10.6.1-2 & Mail Security for Exchange 6.5).
Monitoring VSAT, MPLS and Internet Leased Lines. Implementation and
administration of Remote Desktop Services (RDS) on Windows Server 2008 R2
infrastructure for publishing applications to remote users, Level 1 administration of
Checkpoint IP 295 Firewall and Smart -1 management appliance. Hardware monitoring
and maintenance of DELL and IBM servers.
2. Worked with Hutchison 3 Global Services Limited, Mumbai as Senior System
Administrator from May 2008 to November 2009. The responsibilities included
administration of Blackberry Enterprise Server 5.0, Windows Server 2003 and Exchange

2. Server 2003, group policy management, ISA 2006 enterprise server administration,
Websense Web filter 7.1, ePO 4.0 administration, SMTP gateway server (MIMESweeper
5.2), WSUS 3.0 administration, Websense 7.1 Administration and administration of
VMware ESX 3.5 servers.
3. Worked with Wipro Infotech, Mumbai as Server Administrator from July 2004 to
March 2008. Posted as Windows & MS Exchange support engineer at the sites
mentioned below with the most recent site mentioned last.
Site: I-flex solutions Limited, Mumbai (Windows & Exchange Administrator)
a. Desktops/Laptops: Administration of XP Pro. Systems, MS Office 2003 Suit
support, Lenovo T43 series ThinkPad Notebook support.
b. Servers: Backup Administration, MS Live Communication Server 2005, ISA 2004,
Win 2003 Server support, configuration and Administration of WSUS (for auto
patch deployment on Desktops and servers). Management of servers based on
‘Tivoli’ alerts. Antivirus Management (McAfee on Desktops – ePO 3.5 Auto
Deployment).
c. MS Exchange Server Administration: Exchange server 2000/2003, Installation,
configuration and administration of Symantec Mail Security 4.5 & McAfee
Group Shield 6.0 for Exchange servers, MS Antigen 9.0.
d. Networks: Basic VLAN & WAN link management (VLAN Management on
switches CISCO 6509), Monitoring Leased line links to domestic and
international locations), Installed and configured Avocent DSR2020 IP based
KVM switches. Witnessed the IP Migration activity, Administration of KVM
(Avocent - DSR2020) through DSView 3.2 Management console. Vendor
Management.
Site: Bharti Airtel Limited, Mumbai (Blackberry Administrator)
Blackberry: Basic support for the Blackberry Enterprise Server 4.0 troubleshooting, Backup
and Restore of the HHs using the Blackberry Desktop Manager V.4.0. Creating and
configuring the Prosumer (Blackberry Internet Service)user accounts on the web, visiting the
Customer sites to offer assistance in the technical troubleshooting of BES and also to train
the Customer on the Blackberry Technology, Technical support and troubleshooting for all
the Blackberry HHs (7290, 8700g), Participation in the Blackberry web training sessions.
Site: UTI Asset Management Company Ltd, Mumbai (Windows & Blackberry
Administrator)
Responsibilities included administration of the Windows 2000 DC and domain, GP
Management, Auditing event logs, Symantec AV Corporate edition 10 support, extending
Level 1 support on Lotus Domino 6.5 (Client and the server), Installation and configuration
of Lotus Client 6.5, basic Domino support (creation and user ID management), installation
and configuration of Symantec E-Mail spam filter 8240, coordination with Microsoft for the
escalated calls, troubleshooting the escalated Service Desk calls, administration of Blackberry
Enterprise Server 4.0, troubleshooting Blackberry HHs – 7290 and vendor management.
Site: The Great Ship India Pvt. Limited, Mumbai (GESCO) – (Consultant)

3. Responsibilities included suggesting the customer the best practices for streamlining the IT
Infrastructure (Windows Administration, AV management, Desktop Management and
Backup Management).
Site: Mahindra Finance Limited, Mumbai (Windows & Exchange Administrator)
Responsibilities included Symantec AV Management 9.0, Windows 2000 domain
Administration, Exchange 2000 Level 1 administration, WSUS & DHCP Server
Administration and troubleshooting the escalated Service Desk calls and Vendor
Management.
Site: Jet Airways Limited (Windows Administrator)
Responsibilities included administration of Windows 2000 and 2003 servers, AV (Symantec)
and Patch Management. Level 1 support on Lotus Notes client and troubleshooting the
escalated Service Desk calls.
Site: Adventity BPO India Pvt. Ltd, Thane (Windows & Exchange Administrator)
Responsibilities included administration of Group Policies (GPMC), WSUS 3.0, EPO (3.6
with AV enterprise edition 8.5.0i), Windows Server 2003 domain, Exchange Server 2003,
backup administration using Symantec Backup Exec 11d and ntbackup, AD user
administration (Modifying the group membership, Creation of users, Daily Disk space
reports, daily checking of the event logs of critical servers), RAID configuration and the
administration of the IBM eSeries server and Dell Power Edge servers. Installation and
configuration of IBM SystemX 3650 servers and Vendor Management.
Site: Reliance Communications (Blackberry Support)
Responsibilities included technical support for all Blackberry devices and Blackberry
Enterprise Servers (BES 4.0).
Site: Bayer Crop Science Limited (Windows Administrator)
Responsibilities included administration of Windows Server 2003 domain & Windows
Clustering, VERITAS 11d on cluster, WSUS 3.0, Group Policy Management. Remote
support to all offices spread throughout India, installation and configuration of IBM
SystemX 3650 servers, Vendor Management.
4. Worked as Customer Support Engineer with PCS Technologies Ltd, Mumbai
(formerly known as PCS Industries Ltd.) from October 2003 to July 2004. Posted to
Reserve Bank of India’s (Mumbai Central) Dept. of Banking & Supervision (DBS) as
Resident Engineer. The responsibilities included System Administration (Win 95, 98,
2000 Prof. & XP Prof. with McAfee and Symantec Antivirus), PC & Printer Hardware
support, basic Network Support (LAN) & Business Application support (Lotus Notes &
MS Office suite).
5. Worked as Technical Associate (PLC) with Ultra Instruments & Controls, Mumbai
from April, 2003 to Oct. 2003.
6. Worked as Lab. Co-Assistant (DSP & VLSI) with MIT, Aurangabad from July 2002
to April 2003.