Post-Mainframe Managed Services
Modern Systems’ Managed Services set the foundation for long term success in the post-mainframe world by providing architectural direction and validation, managed infrastructure and applications, support services, and cost-effective scalability. This suite of services empowers customer IT teams to focus on supporting the business instead of managing a new system, enabling greater resource efficiency and reducing risk. Here’s how Post-Mainframe Managed Services works: Modern Systems will design a target infrastructure based upon the environment that is required to host services such as Batch Off Mainframe, Mainframe DataShare, Application Conversion, or Replatforming. Our partnerships with the major hosting providers allow you to extend these new systems in environments, and with management tools that your IT teams already have experience using. A key differentiator for our managed services offering is our monitoring solution, which goes deeper than just availability and performance counters. We monitor applications at the code library level, ensuring critical business logic and processes are working. And if they’re not, we have the visibility to find out why. The operational and performance characteristics of the modernized application will be new. By linking instrumentation into the source code at the time of conversion, the internal state of the application can be monitored. This instrumentation works by bracketing key internal operations with a function call to the Modern Systems instrumentation library. State information, including the values of variables, dynamic SQL strings, and the length of time to read and write to queues and databases can be traced in real time. The level of visibility and control can be adjusted from simple health monitoring, to include comprehensive tools that enable event correlation, root cause analysis, time dependent alerts, business process dashboarding, and other sophisticated management and monitoring functions. Modern Systems’ Managed Services allow you to offload and customize the management, support, and maintenance of applications and the infrastructure they reside on while enabling simple and cost effective scalability to reduce the risk associated with increased system demand that accompanies future growth.
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Post-Mainframe Managed Services
- 1. MANAGED SERVICES 24X7X365 MONITORING & SUPPORT OF APPLICATIONS & INFRASTRUCTURE VISIT MODERNSYSTEMS.COM FOR MORE INFORMATION
- 2. 2 – MODERNIZE WITHOUT COMPROMISE WWW.MODERNSYSTEMS.COM An Introduction to Managed Services MANAGED SERVICES Managed Infrastructure • Public, Private, or Hybrid Cloud • Infinitely Scalable Virtual Environments • Environment & Architectural Design Services • On-Demand Care Services • Server & Device Administration • Security Services • Reporting & Performance Management • Storage & Backup Management Application Management • Monitors all application components and dependencies • Can monitor extremely low-level functions • 24x7x365 Monitoring • Collection of performance data does not detrimentally influence the target of the monitoring • Monitored resource metrics can be visualized, reported, and alerted upon in real-time • Monitored resource metrics are populated to a data store so historical data can be visualized, compared, and reported
- 4. 4 – MODERNIZE WITHOUT COMPROMISE WWW.MODERNSYSTEMS.COM Managed Services - Infrastructure MANAGED SERVICES Fully Hosted & Managed Infrastructure & Support Services to ease cost and maintenance timeframes of core applications
- 5. 5 – MODERNIZE WITHOUT COMPROMISE WWW.MODERNSYSTEMS.COM Managed Services - Infrastructure MANAGED SERVICES Care Services Spool-ITE • Expert System Engineers • Implementation planning and assistance • Regularly scheduled system performance consultation • Capacity planning to align with your growth goals • Unlimited sys admin troubleshooting • Disk defragmentation management Server Admin Spool-ITE • Custom port monitoring • Hardware health monitoring • Performance monitoring • Application availability monitoring • Synthetic transaction monitoring Security Spool-ITE • Customized patching and rollback capabilities • Server virus scanning • Third party security audit upon implementation • Managed firewalls and VPN access Spool-ITE • Online ticketing and ticket archiving • Detailed backup performance and utilization • Bandwidth utilization metrics • Monthly support ticket trending • Server performance reports Report/Perf. Mgmt Spool-ITE • Private and secure dedicated backup network • Weekly full backup plus daily differential/incremental backup • Backup needs analysis and integrity testing Storage & Backup
- 6. 6 – MODERNIZE WITHOUT COMPROMISE WWW.MODERNSYSTEMS.COM Partners You Trust MANAGED SERVICES
- 7. 7 – MODERNIZE WITHOUT COMPROMISE WWW.MODERNSYSTEMS.COM Benefits of Managed Infrastructure Removes the need for big capital outlays on hardware and data centers Affordable and predictable monthly costs Pay as you grow rather than over-purchase capacity upfront Delivering a faster return on your investment Delivering efficiencies in hardware through virtualization and scalability Allows you to quickly and efficiently change plans Guarantees you stay online with industry-leading service level agreements MANAGED SERVICES
- 9. 9 – MODERNIZE WITHOUT COMPROMISE WWW.MODERNSYSTEMS.COM Application Management MANAGED SERVICES Run-time performance monitoring is critical to achieving and maintaining a well-performing system Naming – Identify application components with properties the management system can understand Initialization/Execution – Execute commands, reset variables, etc. within the application Auto Discovery – Identified by the management system without configuration Monitoring – Health, performance, topology, event, & infrastructure User-Defined Application Controls – Links directly into application Logging & Tracing – Logging, alarms, conditional tracing for troubleshooting and historical actions
- 10. 10 – MODERNIZE WITHOUT COMPROMISE WWW.MODERNSYSTEMS.COM Application Management Dashboards MANAGED SERVICES
- 11. 11 – MODERNIZE WITHOUT COMPROMISE WWW.MODERNSYSTEMS.COM Benefits of Application Management MANAGED SERVICES Provides maximum visibility into the application behavior Provides contextual knowledge Active response enablement Extensive reporting to aid in tuning & debugging User-friendly dashboard enables centralized management
- 12. DISCUSSION & NEXT STEPS