CRM Online
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Mint is a Gold Microsoft Certified partner specializing in CRM, Enterprise Content management and Cloud, Application and Mobile solutions
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CRM Online
- 1. 8th September 2015 Microsoft CRM Online – Cape Town
- 2. Agenda Welcome What is CRM? Typical Use Cases Dynamics CRM Cloud Services Where have we done it? Who is Mint? Q & A
- 3. CLOSE-UP OF MINT People BEE Level 3 contributor Over 85 happy employees Customers Over R1,4 Billion orders has gone through our systems Over 12, 000 CRM users Hybrid Cloud Experts Security Mint is ISO 27001:2005 Certified
- 4. WHAT WE DO
- 6. Dynamics CRM – Comparison to the Market
- 7. What is CRM Customer and Activity Management Sales Force Automation 360° View of the Client
- 8. What is CRM Campaign and Leads Management Opportunity and Goal Management Real-Time Dashboards and Reporting
- 9. What is CRM Call Centre – Service/Case Mgmt. SLA Mgmt. with Entitlements Fully integrated to your PABX
- 10. What is CRM Social CRM Omni Channel Communication Twitter, Facebook, LinkedIn, HelloPeter
- 11. Interfaces for Dynamics CRM Outlook Mobile Tablet Web
- 12. CRM – Typical Use Cases : Marketing Marketing Automation is simply the most effective way for your company to generate new leads, nurture them through the sales funnel and deliver qualified buyers to your sales team. TOFU MOFU BOFU SALES FUNNEL
- 13. CRM – Typical Use Cases : Marketing Channels
- 14. CRM – Typical Use Cases : Sales – Lead nurturing
- 15. CRM – Typical Use Cases : Sales – Pipeline Mgmt.
- 16. CRM Services Parature MDM Unified Service Desk Social CRM
- 17. CRM Services: Social CRM
- 18. CRM Services: Microsoft Dynamics Marketing
- 19. Office 365 + CRM OL
- 20. Where have we done it?
- 21. Q & A
- 22. Mint Management Technologies @mint_consulting Mint Management Technologies @mint_consulting www.mint.co.za marketing@mint.co.za +27 10 003-6743 Thank You
Editor's Notes
- The CRM Team - Go To Market – Marketing Automation. Messaging: Companies focus on traditional Sales Funnel Management which tracks leads, opportunities and won deals. Focus needs to be on marketing's impact on the generation of high quality leads. Managing leads through the funnel ensures that the sales team only work on high quality leads with a better chance of converting. The CRM Team’s technology allows companies to track web visitors, understand their behavior, convert them into prospects, score them and nurture them through the funnel until they exhibit the behavior that makes them Marketing Qualified Leads. MQL’s are allocated to Sales, and further qualified into SQL (Sales Qualified Leads). And then managed through the traditional sales funnel Key: TOFU – Top Of Funnel MOFU – Middle Of Funnel BOFU – Bottom Of Funnel
- The CRM Team - Go To Market – Marketing Automation. Messaging: Companies focus on traditional Sales Funnel Management which tracks leads, opportunities and won deals. Focus needs to be on marketing's impact on the generation of high quality leads. Managing leads through the funnel ensures that the sales team only work on high quality leads with a better chance of converting. The CRM Team’s technology allows companies to track web visitors, understand their behavior, convert them into prospects, score them and nurture them through the funnel until they exhibit the behavior that makes them Marketing Qualified Leads. MQL’s are allocated to Sales, and further qualified into SQL (Sales Qualified Leads). And then managed through the traditional sales funnel Key: TOFU – Top Of Funnel MOFU – Middle Of Funnel BOFU – Bottom Of Funnel
- The CRM Team - Go To Market – Marketing Automation. Messaging: Companies focus on traditional Sales Funnel Management which tracks leads, opportunities and won deals. Focus needs to be on marketing's impact on the generation of high quality leads. Managing leads through the funnel ensures that the sales team only work on high quality leads with a better chance of converting. The CRM Team’s technology allows companies to track web visitors, understand their behavior, convert them into prospects, score them and nurture them through the funnel until they exhibit the behavior that makes them Marketing Qualified Leads. MQL’s are allocated to Sales, and further qualified into SQL (Sales Qualified Leads). And then managed through the traditional sales funnel Key: TOFU – Top Of Funnel MOFU – Middle Of Funnel BOFU – Bottom Of Funnel
- The CRM Team - Go To Market – Marketing Automation. Messaging: Companies focus on traditional Sales Funnel Management which tracks leads, opportunities and won deals. Focus needs to be on marketing's impact on the generation of high quality leads. Managing leads through the funnel ensures that the sales team only work on high quality leads with a better chance of converting. The CRM Team’s technology allows companies to track web visitors, understand their behavior, convert them into prospects, score them and nurture them through the funnel until they exhibit the behavior that makes them Marketing Qualified Leads. MQL’s are allocated to Sales, and further qualified into SQL (Sales Qualified Leads). And then managed through the traditional sales funnel Key: TOFU – Top Of Funnel MOFU – Middle Of Funnel BOFU – Bottom Of Funnel