How To Achieve Project Success With Your Outsourced Team?
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Project managers are responsible for the overall success of a project. However, this is not an easy task; it's almost impossible. But don't worry; this presentation will help you manage your outsourced team so that you don't have to worry about losing money on your project. This presentation will help you to understand: 🔸 Why outsourced projects fail? 🔸 Developing outsourcing strategy 🔸 Choosing the right outsourcing partner 🔸 Working with the outsourced team 🔸 Monitoring team progress If you want to learn through the video, I did a detailed webinar. Do watch the webinar here: https://youtu.be/BriR9g2SSVA
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How To Achieve Project Success With Your Outsourced Team?
- 1. Mindbowser Webinar Series How To Achieve Project Success With Your Outsourced Team Vishvajit Sande www.mindbowser.com
- 2. About the Speaker Vishvajit Sande • Head of Delivery at Mindbowser • 10 years of experience in the tech industry • Helped 20+ startups build their first version/MVP • 5+ years of experience in running Google Design Sprints
- 3. First 5 to post win a free copy of the book! • Step 1: Make a LinkedIn post about your learning from this webinar. • Step 2: Tag Vishvajit Sande & MindBowser Inc in the post
- 4. Facts & Numbers Why outsourced projects fail? Developing outsourcing strategy Choosing right outsourcing partner Q&A Book Giveaway Monitoring team progress Working with outsourced team What will we cover today?
- 5. Facts & Numbers Why outsourced projects fail? Developing outsourcing strategy Choosing right outsourcing partner Q&A Book Giveaway Monitoring team progress Working with outsourced team Where are we?
- 6. Facts and numbers Market Value Global Outsourcing Market was $92.5 B in 2019 Global Outsourcing Market estimated $425.19 B by 2026 (Statista)
- 7. Facts and numbers Major Motivation 59% outsource to cut costs 57% outsource to focus on core business (TeamStage)
- 8. Facts and numbers Major Motivation 47% outsource to solve capacity issues 28% outsource to meet business needs (TeamStage)
- 9. Facts & Numbers Why outsourced projects fail? Developing outsourcing strategy Choosing right outsourcing partner Q&A Book Giveaway Monitoring team progress Setting onboarding process Where are we?
- 10. Why do outsourced projects fail? Case Studies • IBM and Queensland Disaster • State of Indiana and IBM • Accenture and Hertz
- 11. Why do outsourced projects fail? Major reasons • No direct involvement with the development team • Communication gaps • Low quality work • Conflicting interests
- 12. Facts & Numbers Why outsourced projects fail? Developing outsourcing strategy Choosing right outsourcing partner Q&A Book Giveaway Monitoring team progress Working with outsourced team Where are we?
- 13. Outsourcing Strategy Layout the objectives • Communicating the objectives • Use the objectives as a base to set the agreement • Choose the right staff augmentation model • Stick to the goal
- 14. Outsourcing Strategy Assessing the risks • Influence on development strategy • Unanticipated expenditure • Language barriers • Time zone factors
- 15. Outsourcing Strategy Define scope/skills • Clearly define the scope of your project (Fixed scope) • Define the skills you are looking for (T&M) • Leave no room for assumptions
- 16. Outsourcing Strategy Define financial terms • Set out a development budget and payment terms • Define the payment schedule • Set process around approval of cost overages
- 17. Outsourcing Strategy Appoint a SPOC • Smoother communication • Faster exchange of information • Project management
- 18. Facts & Numbers Why outsourced projects fail? Developing outsourcing strategy Choosing right outsourcing partner Q&A Book Giveaway Monitoring team progress Working with outsourced team Where are we?
- 19. Choosing Right Outsourcing Partner Look for expertise • Technical expertise • Similar projects • Experience in solving complex problems • Passion for your project
- 20. Choosing Right Outsourcing Partner Ask for references • Ask for references of 2-3 clients • Verify if their experiences are in line with your expectations
- 21. Choosing Right Outsourcing Partner Communication skills and proactiveness • Evaluate the skills of the PM team • Check proactiveness throughout the process
- 22. Choosing Right Outsourcing Partner Pick who understands importance of planning • Check for the teams who emphasize planning • Understand the process and see the time allocation for planning
- 23. Facts & Numbers Why outsourced projects fail? Developing outsourcing strategy Choosing right outsourcing partner Q&A Book Giveaway Monitoring team progress Working with outsourced team Where are we?
- 24. Working with outsourced team Set onboarding process for new members • Share your vision and product roadmap (example) • Product walkthrough • Vision meeting call recordings • Introduce to the entire team over video calls
- 25. Working with outsourced team Consider the team as your OWN • A passionate team member will help you achieve the difficult goal • Build ownership in your team
- 26. Working with outsourced team Know your team • Monthly or quarterly 1-on-1 • Understand professional goals and align them with work
- 27. Working with outsourced team Feedback • Personal feedback over call • Anonymous feedback through forms • Set monthly calls with the management to discuss team feedback
- 28. Working with outsourced team Set expectations from both ends • Define a process document (example 1) (example 2) • Define clear roles and responsibilities • Define escalation matrix (example)
- 29. Facts & Numbers Why outsourced projects fail? Developing outsourcing strategy Choosing right outsourcing partner Q&A Book Giveaway Monitoring team progress Working with outsourced team Where are we?
- 30. Monitoring Team Progress Retrospective meetings • Create an environment of constructive criticism • Be open to see challenges and improve
- 31. Monitoring Team Progress Set measurable metrics • Don’t micro-manage • Create metrics around - Task completeness (example) - Quality of delivery (example)
- 32. Facts & Numbers Why outsourced projects fail? Developing outsourcing strategy Choosing right outsourcing partner Q&A Book Giveaway Monitoring team progress Working with outsourced team Where are we?
- 33. First 5 to post win a free copy of the book! • Step 1: Make a LinkedIn post about your learning from this webinar. • Step 2: Tag Vishvajit Sande & MindBowser Inc in the post
- 34. Facts & Numbers Why outsourced projects fail? Developing outsourcing strategy Choosing right outsourcing partner Q&A Book Giveaway Monitoring team progress Working with outsourced team Where are we?
- 35. Scan to connect on Linkedin Q&A
- 36. Email: vish.s@mindbowser.com Phone: +1 408 786 5974 Whatsapp: +91 814 962 4368 Website: www.mindbowser.com Thank You Stay in touch Scan to connect on Linkedin
Editor's Notes
- IBM and Queensland Dec 2007 >> Payroll for health department >> $6M >> Mid-2008 >> Unexpected technical problems - $27M >> Dragged for years with error, no salaries or more salaries >> $1.2B >> No more govt. projects State of Indiana and IBM modernizing its welfare processing system >> transform it to introduce a new service delivery model to reduce costs and fix violations >> $1.6B deal created system was full of errors >> long wait times for applicants IBM proved in court that it needed lot of support from the client but did not get it Accenture and Hertz August 2016 >> hired Accenture to revamp online presence >> Go live Dec 2017 > then Jan 2018 > then April 2018 Reassessment because of delay >> the product and design apparently didn't do half of what was specified Hertz sued Accenture for $32 million Virgin Australia and Navitaire Sept 2010 >> online reservation, check-in, and booking system broke >> immediately located issue - broken disk drive >> choose to fix it over replacing with backup drive
- Companies with a clear vision of their strategic and tactical objectives before entering an outsourcing agreement have a much better chance of ensuring that their outsourcing partner can meet those objectives. https://www.pinsentmasons.com/out-law/analysis/how-to-develop-an-outsourcing-strategy
- unanticipated expenditure – services that were assumed to be included in the service provider’s package appear as extras in its invoices and/or promised cost
- Those who don’t learn from the past are doomed to repeat those mistakes in the future.