Emotional inteligence

1. Knowing Me - Knowing You:-

3. An Introduction to:-
EMOTIONAL
INTELLIGENCE

4. Emotional Intelligence has been
defined as
Emotional Intelligence refers to the capacity for
recognising our own feelings and those of others,
for motivating ourselves, and for managing
emotions well in ourselves and our relationships.
Daniel Goleman 1988

5. Self Awareness –
What make me ……?

6. Emotional Intelligence –
Self Awareness

7. Self Awareness:-

8. Self Awareness –
The JOHARI Window
NAME
HEALTH
FINANCE
AGE
FAMILY
HOBBIES
BELIEFS
FEARS
YET TO HAVE
EXPERIANCES
POTENTIAL
PERSONAL HYGENE
ANNOYING HABITS
HOW YOU
ARE VIEWED

9. Self Awareness:-

10. Emotional Intelligence –
Self Management

11. Self Management –
Managing your Emotions

12. Self Management –
Taming the Amygdala

13. Emotional Intelligence –
Social Awareness

14. Social Awareness –
Understanding Others

15. Social Awareness –
Understanding Others
1
5 6
2 3
4
Fear
Disgust Surprise
Happiness
Sadness
Contempt

16. Social Awareness –
Understanding Others
Fear
Disgust
Surprise
Happiness Sadness
Contempt

17. Emotional Intelligence –
Relationship Management

18. Relationship Management –
Motivation – The Golden Circle
The Golden
Circle

19. Relationship Management –
Motivation – The Golden Circle

20. Relationship Management –
Motivation in the Workplace

21. I manage my employee relationships by:-
Telling
employees what
to do, when to
do it and how to
do it
Seeking to share
responsibilities
across the team
Relationship Management
Manager – Employee Conversations
Making all
management
decisions myself
Providing close
supervision of all
of my team
members work
Excluding my
team from all of
the decision
making and
strategic thinking
processes
Acknowledging
and rewarding
outcome rather
than effort
Encouraging my
team to make
reasonable
decisions about
their work
Allowing my
team the time &
space to manage
themselves
within agreed
timeframes
Encouraging my
team to contribute
to the decision
making &
strategic thinking
processes
Acknowledging &
rewarding effort
irrespective of
outcome

22. Self Awareness –
What make me ……?

23. Knowing Me - Knowing You:-