On March 1st 2013, teams from around the globe met for 48 hours as part of a global Service Jam to develop new services inspired by the theme of "GROW^". Teams published their services on Sunday at 3pm and reported crazy collaboration, creative people, learning, and fun. Over 120 Jams were held with around 3000 participants developing over 520 finalized projects. The document discusses the Jam process and principles of having fun, prototyping ideas quickly, and getting feedback from users. It thanks the jammers and sponsors for making the event a success and notes another global GovJam event will be held in Tampere from June 4-6.

1. Jam what?!
On 1 March 2013, people interested in service and using a
design-based approaches to problem solving and creativity
met all over the globe in a spirit of experimentation, co-
operation and friendly competition.
Teams had 48 hours to develop brand new services inspired
by a shared theme. On Sunday at 3pm, they published them
to the world.
Crazy collaboration, creative people, learning and fun were
the promises and each of these were definitely met!
DIARYTampere
ServiceJAM

2. Yep!
You are propably experiencing the same
feelings that we had…
GROW^
was the global theme
that each Jam got via video
at 6:30pm local time

3. But…
each and every Jammer around the world
made it!

4. JAMMING
NO rules, but couple of principless…
Doing, not talking!

5. FUN first mindset
Having FUN with amazing fellow jammers is the core goal of
the Jam. NO business-wise agendas what so ever.
When faced with difficult design decisions or arguments, the
teams were told to just choose the most fun option and start
doing it!
STOP TALKING & OVERTHINKING
- JUST DO IT AND HAVE FUN!

6. SO, WHAT
ACTUALLY HAPPENED
A wesome things will follow
when creative people are given
W e had great gurus from
different businesses visiting us
the time, space and promise to and giving our teams inspiring
unleash their potential! mentoring sessions. Also 48 hour
The following section tries to design help desk by Jam hosts was
summarize the Jam shortly and there for the jammers for every
give a simple frame for the ”Jam possible situations. In addition to
process”. these there were no fasilitation
what so ever than just timelines to
However, basically you have to give some structure.
join us next year and unleash
yourself to the Jam and So, basically the teams were free
experience what you are capable to do their job as they liked as
of doing in just 48 hours with long as they kept the Jam
totally normal & awesome principles in mind.
people!

7. The opening phase is about
 Forming the teams aroud the ideas
 Open and gain understanding about the topic
 Create tons of ideas and concept proposals

8. With the exploring phase, the concepts are
 Prototyped and made as real as possible Ideas are just the beginning!
 Evaluated with real users
It only takes couple of minutes to
 Refined based on gained insight turn the ideas into tangible things!

9. The closing phase is about
 Choosing / forming the concept to be
presented
 Making it as ready as time & materials allow
 Preparing to present it to everybody

10. IT IS!
…as long as you remember to keep it FUN!

13. FINAL OUTCOMES IN
NUMBERS
The Global Service Jam this year was the biggest so far. There
were over…
120 Jams
3000 Jammers
520 Finalized projects
…around the globe.

14. Grow App 48
Group up the society
making people happy
achieving their dreams
Hungry Bunny Browse all the finalized projects
Grow plants, From Jam Planet
feed bunnies
Foodwiser
Bringing social and
healthy back to food

15. FINAL THOUGHTS
HUGE THANKS TO OUR AWESOME JAMMERS!
YOU MADE THE JAM AND ALL THE EFFORT
WORTH IT!
ALSO TO OUR GREAT SPONSORS.
THE JAM WOULD NOT BEEN POSSIBLE
WITHOUT YOUR SUPPORT!

17. Oh, actually I’m hosting a global GovJam
in 4.-6. of June in Tampere!
Want to rock the public sector with us?!