1. MICHELLE P LILLY-BOWENS
6354 Shannon Pkwy 11E, Atlanta, Georgia 30291
H: 770-572-8904; E: michellebowens@gmail.com
DIGITAL MEDIA & BROADCASTING PROFESSIONAL
Media Programming & Operations ǀ Network Operations ǀ Media Inventory & Management ǀ Research
Workflow Management ǀ Vendor Relations ǀ Domestic & International Broadcasting
∙∙∙
Account Management ǀ Leadership ǀ Client Relations ǀ Process Improvement ǀ Training & Development
Interpersonal Communications ǀ Strong Oral & Written Communications ǀ Administration
Meeting -Facilitation ǀ Strong Presentation Skills ǀ Microsoft Office Suite ǀ Reporting
Technically Savvy: Scarlet, Toolkit, Orion, RF Scanners ǀ Data Collection & Assessment Tools
HIGHLIGHTED ACHIEVEMENTS
 Created a new “All-star program” for the outstanding teams of Technology & Strategy Division saving the
company $10K annually - Turner Broadcasting Systems Inc.
 Restored over $125K worth of media assets for NBC Universal due to a fire
 Decreased number of media ordering errors by 95% by creating a new Client Service standard operating
procedures manual/training tool for all new and existing employees
 Ensured 100% on-time airing by resolving any customer service and/or media asset issues quickly
RELATED EXPERIENCE
TURNER BROADCASTING SYSTEM/TIME WARNER INC. - Atlanta, GA 2003 - 2011
Client Service Representative - TNT Network & Digital Media Group, (2005 – 2011)
 Promoted to position due to display of professionalism, accuracy in operations, and great work ethic
 Proficiently managed program for over 500,000 media assets across several domestic and international
broadcast network resulting in 100% on-time airing
 Trained client service team on how to do franchised sponsored media orders for air
 Handled ordering and trafficking first and last segment promotion media for’ TNT prime time series
 Served as a primary liaison for TNT media networks’ internal and external departments, processing
over 200 media customer orders daily
 As a member of the Multi-Cultural Diversity Advisory, developed innovative programs such as the EVP
Summer Series program and facilitated a Mentoring Lunch and Learn with the Top Executives of the
TBS organization
 Recognized as subject-matter expert in restoration projects, ordering, researching and tracking all high
profile programming for both TNT & Digital Media Group
 Streamlined TNT & TBS networks’ first and last promotional grid to include both standard and high
definition media on the shared drive
 Researched and resolved issues for TNT customers, business partners and company associates in
order to expedite media programming services, using Toolkit, Orion, and Scarlett information systems
 Created reports and recorded metrics daily for up to 200 media orders promoting TNT Originals and
Series
Media Asset Coordinator, (2003 – 2005)
 Maintained traffic of library database through Toolkit and Orion, (Turners internal tracking system), for
over $7 billion domestic and international programming media assets decreasing media loss by 95%

2. MICHELLE P LILLY-BOWENS
6354 Shannon Pkwy 11E, Atlanta, Georgia 30291
H: 770-572-8904; E: michellebowens@gmail.com
 Efficiently utilized routers, encoding systems and patch bays to perform quality review on sports media
and various media including but not limited to: IMX, D2, Digi-beta, Beta Sp, VHS, File base media and
High Definition assets
 Oversaw media activities concerned with the receipt, arrangement, storage, preservation, and
safeguarding of media assets.
 Managed the return of over 500 network programming media assets daily retrieved from master
controls dead-air shelf, program edit, and the circulation room to be disseminated to awaiting clients.
WORK HISTORY
JLC PRODUCTION – Atlanta, GA 2010 - 2012
Fashion Event Management Assistant
 Managed CEO’s day to day operations coordinating logistics of all fashion show productions/events;
Demonstrated tactful communication and leadership, providing practical solutions to problems and
process improvement
CONTEMPORARY SERVICES CORPORATION (CSC) - Atlanta, GA
Trained Crowd Manager (Seasonal) 2005 - 2015
 Provided on-site training for NFL Atlanta Falcons & Georgia Tech Football events
 Recruited and managed a team of up to 20 Trained Crowd Coordinators and increased performance
rate by 23% among staff by developing an on-going team incentive plan to increase team and individual
motivation
EDUCATION
MASTER OF SCIENCE IN MANAGEMENT 2014
Focus: Organizational Development & Design; GPA 3.86
Kaplan University
BACHELOR OF ARTS IN COMMUNICATIONS
Focus: Audio & Video Production
SUNY New Paltz College, New Paltz, NY
PROFESSIONAL AFFILIATIONS
SOCIETY OF HUMAN RESOURCE MANAGEMENT (SHRM) Member 2014 - 2015
EASTER SEALS Member 2012 - 2015
 Helped raise over $75K annually for fundraising efforts to support disabled children and adults - Kaplan
University