1. Michele Barker, PHR, SHRM-CP
San Antonio, Texas 78209 – 210.325.6470 – MEBarker@live.com
Career Highlights
Learning Management System Administrator | Training Officer | Training Specialist
Areas of Expertise
 Learning
Management
System
administration
 Employee training
and development
 Troubleshooting
and analytic
reasoning
 Effective
interpersonal and
interdepartmental
communication
 Presentation skills
and public
speaking
 Consultation and
problem solving
skills
 Microsoft computer
applications
 Project
management
Professional Experience
Frost Bank LMS Administrator, 2010 – Present
Training Officer Training Specialist B, 2006 – 2010
Industry: Financial Services Training Specialist A, 2005 – 2006
Teller, 2004 – 2005
Reduce risk to company by ensuring Frost is in compliance with our Business Code of
Conduct by providing an online training tool for all employees
Manage and track employee training completion, reporting, and related
administrative processes in Frost training database while preserving confidential
information
Interview and collaborate with business unit subject-matter experts to recommend
and deliver appropriate compliance training modules and solutions
Maintain and operate various technologies used in the delivery of instructional
programs and courses
Research, analyze, and resolve LMS functionality issues
Counsel employees regarding training requirements
Key Projects and Accomplishments:
 Functional Manager, LMS Replacement Project
 Facilitated conversion of Privacy, BSA/OFAC, and Bank Wire training programs
from a one-way communication style to a participant-centered learning
approach
 Trained and supported almost 4,000 Frost employees utilizing online courses in
the LMS
 Lead LMS Standardization Project to determine and facilitate LMS best practices
 Active participant on Staff Development methodology team
San Antonio Technology
Accelerator Initiative (SATAI) Network Intern, 2004 – 2005
Industry: High-Tech Nonprofit
Assisted in coordinating and managing Enterprise Services and Capital Alliance
activities
Managed research projects on special industry and technology topics
Database management

2. Michele Barker
San Antonio, Tex as 78209 | 210.325.6470 | MEBarker@live.com
Education and
Certification
Bachelor of Business Administration in Management
Bachelor of Science in Human Development and Family Studies
2004 – Magna Cum Laude
Texas Tech University, Lubbock, Texas
Certificate, Banking - Marketable Skills Achievement, 2007
San Antonio College
Certificate Level 1, Banking, 2007
San Antonio College
Certificate, Financial Services Industry - Marketable Skills Achievement, 2007
San Antonio College
Certificate Level 1, Financial Services Industry, 2007
San Antonio College
Graduate, Frost Fundamentals of Trust, 2010
Staff Development, Frost Bank
Graduate, Human Resource Management Certificate Program
Professional in Human Resources, 2012
Professional Development Center, The University of Texas at Austin
Membership Society for Human Resource Management (SHRM), October 2012 – Present