1. RESUME
BRIAN A. ROSS
45 Cumming Court Business: (416) 605-2201
Ancaster, Ontario L9G 1V4 Email: bross@proforem.ca
Seeking interesting part-time work after taking early retirement from a career which combined six years
of Learning & Development experience in Human Resources, 20 years in IT management, and several
more in client service, using consultation, training, project management and service delivery to help
achieve client objectives.
EDUCATION:
Masters of Education, specializing in Adult Education
Ontario Institute for Studies in Education, University of Toronto, 1986
Bachelor of Commerce, majored in Commerce and Economics
University of Toronto, 1981
Certifications: Selected courses:
Facilitator for DDI Learning Systems Foundations of Coaching (Adler International)
Myers-Briggs Type Indicator Step I and II Open Space technology (Genuine Contact)
Facilitator, 7 Habits of Highly Effective People Instructional Design (Langevin)
EMPLOYMENT HISTORY:
 Consultant (occasional contracts for Proforem Inc.), Spring 2013 - Present
EMPLOYER: Ryerson Polytechnic University: Human Resources (HR) (retired)
 Organizational & Employee Effectiveness Consultant, November 2006 – January 2013
EMPLOYER: Ryerson Polytechnic University: Computing & Communications Services (CCS)
• Manager, Computer Consulting & Training Services, March 1994 – November 2006
• Supervisor, Computer Support Centre, May 1991 - February 1994
• Co-ordinator, Academic Computing Information Centre, October 1988 - April 1991
EMPLOYER: Moore Business Forms and Systems Division
• Information Centre Consultant, December 1986- October 1988
EMPLOYER: I.P. Sharp Associates Ltd. (IPSA), Toronto Branch.
• Manager, Software and Data Applications, July 1984 - August 1985
• Supervisor, Data Products, August 1983 - July 1984

2. • Senior Marketing Representative, January 1983 - August 1983
• Programmer-Analyst, May 1981 - January 1983
EXPERIENCE AND ACCOMPLISHMENTS (HIGHLIGHTS):
Consulting
 Conducted evaluation of the service/cost effectiveness of a shared IT support model being used by a
consortium of Ontario Community Health Centres, entailing assessment with stakeholders, data
analysis, and culminating with report and recommendations.
 Facilitated the “Stage Directions” conferences in 2014 and 2015, using Open Space methodology to
enable representatives from a cross-section of the Hamilton-area theatre community to jointly
generate and explore issues and opportunities to enhance cooperation
Project Management
 HRMS project Change team Lead: HR Lead on change management team for implementation of
campus-wide Human Resources Management System; included change readiness analysis,
stakeholder analysis, stakeholder engagement, communications planning and delivery, user training
design and delivery.
 Implemented departmental call intake and tracking system using Magic Service Desk
 Implemented campus-wide rollout of GroupWise calendar/e-mail system
 Implemented corporate computing virus protection strategy
Program Design & Delivery
 Leadership Development Program (LDP): Proposed, positioned, designed and delivered a new
program targeted to “high-potential” managers. Most departments sent additional participants after
their first experience with the program.
 Managing @ Ryerson program (M@R): This workshop series was targeted to provide tactical
management skills to new and existing managers and supervisors, emphasizing performance
management in a unionized environment.
 Lead Hands Development Program (LHDP): Proposed, positioned, designed and delivered a new
program targeted to existing and prospective Lead Hands (union-members in quasi-supervisory
roles). The popularity of the program led to waiting lists for subsequent offerings.
 Staff training: Acquisition/customization/writing and/or delivery of various workshops offered to
Ryerson staff in topics such as customer service and interpersonal communication.
 Consultation with managers to assess needs in response to requests for training interventions for their
teams.
 Ten years managing and delivering computing skills training for faculty and staff.
Assessment and Coaching

3.  Consulted with management regarding purpose and use of assessment tools for individuals and teams
 Administered, analysed and led interpretation (individual/group) workshops using Myers-Briggs and
Personality Dimensions personality type assessments
 Administered, analysed, and coached clients through individual interpretation of 360-Feedback
results
 Guided managers through creating Individual Development Plans
Management
 Twenty years’ experience managing information technology staff in both private and public sectors
(eighteen years in a unionized environment)
 Established and managed the Ryerson CCS Help Desk (Call Centre), growing from a part-time
student operation to a professional call centre fronting the IT service function
Customer Service
 Five years’ experience as writer/editor of departmental newsletters
 Provided direct technical and customer support for a diverse portfolio of clients in the acquisition and
use of PC hardware and software
 Provided telephone and on-site IT troubleshooting support
Affiliations:
 Presenter at several OUCC’s (Ontario University Computing Conference)
 Former member of Help Desk Institute
 Participant in organization and hosting of 2012 AOUHRP (Association of Ontario University Human
Resources Professionals) conference
References Available
Upon Request