1. MICHEL MUBIAYI NGALAMULUME
Michel.Mubiayi@vodacom.cd
Tel.: (243) 0814443120
513 Cité Verte C/Selembao, Kinshasa, DR Congo
Married
1. Personal profile
I am an all-rounded professional with over 10 years’ experience in new technologies and commercial
support (broadband solutions, VSAT, GSM…), Sales and business management in a competitive fast
moving environment and able to deliver great results under pressure.
I am a strategy oriented and field driven (customer-centric) professional and a hard worker. I am a reliable,
confident and enthusiastic team player, able to convey key messages in a clear and effective way both
vertically and horizontally. Continuous improvement defines my way of living
2. PROFESSIONAL EXPERIENCE
 Enterprise Business Unit Technical Support Manager, EBU Group; Since December 1st , 2013:
Main duties:
- EBU products support/maintenance and Installation (ISP, Data, VPN, VSAT, MPLS):
- Customer incidents management (VL, CBNL, Walkair,…)
- On the field technicians’ management
Key achievements:
- Vodanet CRM management (2nd level support)
- Built trust and one to one relationship with Top20 data/Internet customers IT teams
 Manager: Incident Management & Regions Support, Vodacom Business Group: from March
2010 to November 2013
Idem than the EBU + Blackberry support
 Manager Products Knowledge, Training and Development, Commercial Support and New
Technology group: December 2006 to February 2010
Main duties:
- Vodanet CRM management (2nd level support)
- Sales of complex data solutions to enterprises.
- Technical support to the whole Sales team
- Vodanet ISP new town installation
- Data new/ specific products design
- Mobile data support

2. Key achievements:
- ISP customer base reporting: trend, usage, forecasting
- BIAC APN, PROCREDIT APN, MEMLING PABX, BAT WAN NETWORK, etc
- Customers’ migration to PPPoE
- ISP customers profile management
- Data products and solutions design
- Mobile data customers complaints management
- Mobile data products and service training
- Data products sales
- Vodanet system integration into Billing environment project
Manager mobile data, Commercial Support Division: April 2006 to November 2006:
Main duties:
- GPRS Support and rollout
Key achievements:
- GPRS Support countrywide
- GPRS training to the distribution channel
- Mobile data support
 Manager New Product and Projects Management, Sales Group: February 2006 to March 2006 :
Main duties
- Sales group Interface to NPD forum
- UAT management
- Sales Products and projects management
 Specialist New Product Development / Sales Group: June 1, 2003 to January 2006:
Main duties
- Sales group Interface to NPD forum
- UAT execution
- New Products training
 March - May 2003 : Web Master of “La Grâce” Cyber cafe
 April 2001 to May 2003 : Technical Advisor of « UPD - NGO : Union paysanne pour le
développement »
 August - November 2001 : Trainee at SNEL ( National Electricity Company)


3. 3. EDUCATION
o February 2014 : Cisco CCNA certification CSCO12562208
o September 2008 : ITIL V3 foundation certification 963882
o 2001-2002 : University of Kinshasa (Polytechnic): Engineer Diploma (A0)
Orientation: Electro energetic.
4. TRAINING
o November 2014: CBNL Engineering training
o October 2013: Fiber Optic Technician Training (E-enhancement Center Nairobi)
o August 2011: Huawei IMS (IP Multimedia system)
o June 2011: Microsoft Project
o October 2010: Huawei Wimax DBS3900 & WASN9970 Installation Commissioning & Operation &
Maintenance
o October 2010: Huawei Wimax WASN and DBS training
o November 2007: Ethic at work
o July 2007: Strategic Planning in telecommunication
(Goulet Telecom International Inc.)
5. LANGUAGES SKILLS
 French: fluently
 English : proficient
 Lingala
 Tshiluba
I certify that all information in this CV is sincere and true
Ir. Michel Mubiayi
June 26, 2015