Flow4Biz provides business improvement and optimization services by helping clients fully understand their organizational dynamics and cultural contexts. Modern management methods can result in loss of strategic thinking, communication issues, and demotivated staff. Flow4Biz focuses on business processes, internal assessments, and HR to safeguard a healthy workforce. Case studies show how cultural misunderstandings can undermine negotiations, incentives programs, and reorganizations. Understanding cultural differences and communicating effectively are essential for long-term business success. Flow4Biz offers consulting, coaching, seminars, and training to create harmonious partnerships and organizational resilience.
2. Modern Management (diagnosis)
Developments of our modern management
methods have turned our processes into:
• increasingly theoretical and overly-
specialised
• output-efficiency focused,
And such resulting in:
• loss of analytical thinking or strategic
overview
• unexpected different outputs (less or
even negative)
• communication deficiencies (team or
clients), tense-atmosphere/conflicts
• demotivated staff, poor performance,
• high stress levels, depressions,
burnouts
3. Our Philosophy (solution)
Overall (re-)gain as fully as possible understanding:
• your environment
(communication culture(s) with clients or team,
objectives, possible external influences on
business)
• your role
(leading versus managing, governance)
• strategic and sustainable approach
(difference long-term versus short-term
dynamics, their risks, keeping your business
going)
By attributing right values (not underestimating culture,
not overestimating your books or numbers) will provide
you a more stable output, control and comfort, loyalty
and support from within your organisation as well as
clientele, even in crisis situations.
4. Areas we focus on…
to cover all angles of your organisation we analyse and
develop a solution strategy for:
• Business Processes
(Workflows, organisation structure, etc.)
• Internal Health Check
(to identify possible personal bottlenecks hindering
the processes – is communication fluid or stagnant?
Hidden conflicts?)
• HR / Talent Management
(is the hiring process bringing the right people, are job
ads realistic, is personnel-potential being spotted and
encouraged?)
The combination of the above is essential to safeguard a
healthy and motivated workforce
5. Example (Case Study I – incentives)
Case: European branches to adopt success-
proven incentive-driven policy. Proven track
record shows turnover increase of 25%!
Result: overall loss of 10%, sudden staff
fluctuation, some close-downs
Issue:
A proven success formula cannot be applied
everywhere with same result
in some cultures incentive-driven is viewed as
sense of disrespect, making the formula
rather destructive
6. Example (Case Study II - negotiations)
Case: after lengthy negotiations, American delegation
proposes an offer to a Japanese ‘prospect
partner’, with a standard deadline to take a
decision.
Result: despite the preceding long talks, negotiations
were suddenly cut off.
Issue:
The Japanese partner felt offended by a deadline.
despite our ‘sense’ of logic and reasonability –
especially in our legal contracts and offers – this is
not always perceived equally acceptable by
others. Our seemingly objective ‘correctness’ (and
cultural misunderstandings become ultimately our
own ‘deal-killer’
7. Example (Case Study III - reorganisation)
Case: in an Accounting Department, management
introduces Lean Six Sigma to make transactions
processes ‘quicker’ and thus save on costs
(including announced lay-offs).
Result: teams felt wing-clipped and losing
motivation, fearing job-loss, extra stress,
sickness-absenteeism increased, irritation rose
and team-members stopped communicating,
error-frequency in transactions went up.
Issue:
Logical process adjustments caused team to lose
motivation efficiency went down
management assumed gain from innovative
method, implementation were poorly
communicated, therefore underestimating that
team would feel underrated and misused.
8. Conclusion:
Decision-making and interacting with clients or team-
partners is our daily reality. Far too often, excellent
workflows - without understanding a cultural context
(cultural bias or too much distraction) - make
businesses fail.
Communication and understanding therefore is an
essential part making your objectives successful: not
only to convey them, but also to listen and be aware of
who exactly your ‘audience’ is and thus being able to
avoid unnecessary misunderstandings and conflicts.
Also a well-balanced team is essential.
Understanding this is the only guarantee for long-term
success in any business
9. Our Programmes:
We offer various options of services:
• regular consultancy services (BPI, change management)
• coaching of teams or individuals (intercultural /
negotiation skills, social code, language… )
• seminars for larger groups (mostly 2 days) or 1-day
workshops
• trainings – face to face
• conflict resolution
• … and, we deliver our services in your own language(s)
Trainings and coaching services also available on-line to suit
your schedule and or exigency level. For all services audits in
advance will be required.
NB: all programmes are always tailor-made, and can
therefore vary on demand and needs
10. For whom is this intended?
• Corporate sector, including large
(multinationals), middle and small
companies, start-ups
• Public sector: government, political parties,
educational institutions, NGOs
• Individuals
11. About us:
Drs Alexandra Sitch, versatile certified mediator and inter-
cultural coach with a strong international track record.
Drs Michael Srba, experienced business consultant within
multiple industry sectors, internationally oriented.
We have put our cross-cultural and business experiences
together to create an interesting package of services that
addresses our modern days’ issues in management, which
have become so present in business and beyond.
For specific competencies, we also work with closely together
with independent external consultants .
12. … because in short:
Our Mission:
We deliver high value solutions to gain better
understanding, control and long-term resilience
Our Vision:
To create well-balanced harmonious
partnerships, strengthen your potential and
lasting comfort
