How ComputerCare's overhaul of a local medical office improved their operational performance.

1. Our Client
North Florida Women’s
Physicians (NFWP)
provides a broad spectrum
of care to women in the
North Central Florida area
including but not limited to
well-women exams,
infertility consultations, family planning, and menopausal
management. Focusing on building healthy relationships
vital to women’s health and well-being, NFWP provides the
highest level of well-woman and preventative care through
every chapter of a women’s life including all aspects of
obstetric and gynecological care.
The Challenges
Janet Davies, Practice Administrator for North Florida
Women’s Physicians was frustrated with the state of
NFWPs technology. Ms. Davies was facing inefficient
operations that come with outdated equipment, uncertainty
about the security of her technology infrastructure and lack
of guidance from her IT provider. With eleven receptionists
ComputerCare significantly improves operational
performance and network security without increasing
costs in busy medical practice.
Case Study: Security Overhaul with Managed Services
Overview
Lack of strategic
guidance.
No IT strategy in place and
support has been provided
reactively.
Poorly configured
infrastructure.
Piecemealed, outdated
equipment causing
operational degradation and
security concerns.
Solution
 Improved power
management and
distribution
 Upgraded servers
and network
equipment
 Managed backup
 Temporary onsite
support
 Managed services
IT Consulting and Services

2. 352.378.8433 4566 NW 6th
Street. Suite L. Gainesville, FL 32609 www.computercare.us
that need to be able to use multiple workstations, issues around printing, slow internet
and peripherals failing were causing significant impact to work flow. “We were having a
lot of issues…Things were piecemealed together. People couldn’t do their jobs.” Davies
knew she needed a new provider that she could rely on to address the immediate
issues, and who would also be able to provide her strategic guidance over the long
haul. She needed to stay informed but not be immersed in technology so she could
spend her time overseeing the practice.
The Solution
ComputerCare was recommended by an acquaintance and an interview was set. After
meeting with ComputerCare, “I felt an immediate feeling of confidence that this group
knows what they are doing. They understood what I needed and were able to show me
where my network was weak or inefficient and alert me to security issues.”
ComputerCare added layers of redundancy in the form of better power management
and distribution, upgraded servers to provide a more efficient environment, and
implemented onsite and offsite managed backup for business continuity. Networking
equipment was upgraded to provide for a higher level of fault tolerance, aging routers
were replaced and both the physical and logical layers of the network were
reprogrammed. When these projects were completed, North Florida Women’s
Physicians was boarded as a managed services client so that the ongoing IT strategy
can be overseen and managed. In addition, ComputerCare provided NFWP with an
interim on-site resource to identify and eliminate the recurring “root-cause” issues
necessitating the need for onsite assistance.
The Results
Ms. Davies states the team has seen increased operational efficiency since bringing
ComputerCare on board. She no longer feels like her time is being spent putting out
technology fires and she has much more confidence in the security of her technology
infrastructure and systems. Ms. Davies states her team is performing more efficiently
and they are needing to request support significantly less often. In addition, the
improvements have generated enough savings through the elimination of the need for a
tier 1 support technician to pay for their ongoing services.