2. The Challenge
2
Knowledge sharing in the workplace is inefficient, doesn’t
scale, and impedes business performance.
Information is
Siloed
Workers are
Everywhere
Old technology
hampers
process
Information is
Exploding
3. How Bloomfire Solves the Problem
3
C U S T O M E R
S U P P O R T
B l o o m f i r e g i v e s
c u s t o m e r s e r v i c e
r e p s , c l i e n t s , a n d
p a r t n e r s t h e m o s t
u p - t o - d a t e a n s w e r s
a n d d o c u m e n t a t i o n
d e s i g n e d t o d e c r e a s e
t i m e t o i s s u e
r e s o l u t i o n .
S O C I A L
L E A R N I N G
B l o o m f i r e
a l l o w s
e m p l o y e e s t o
f i n d o n b o a r d i n g
a n d t r a i n i n g
m a t e r i a l s t o b e
m o r e s u c c e s s f u l
i n t h e i r j o b s .
S A L E S
E N A B L E M E N T
B l o o m f i r e m a k e s i t
e a s y f o r m a r k e t i n g
t o s h a r e i n f o r m a t i o n
w i t h s a l e s a n d f o r
s a l e s t o f i n d i n f o
a n d a n s w e r s t h e y
n e e d t o s e l l m o r e
a n d t o s e l l f a s t e r .
Bloomfire
4. 4
Why Bloomfire?
E a s y t o u s e , e l e g a n t i n t e r f a c e .
C r e a t e s c o m m u n i t i e s o f e m p l o y e e s
t h a t a r e c o n n e c t e d & e n g a g e d .
C l o u d - b a s e d , r e q u i r i n g m i n i m a l
t e c h n i c a l e x p e r t i s e .
P r o v e n t o s a v e c o m p a n i e s t i m e &
m o n e y.
5. 5
400,000
Total Users
400
Clients
5,000,000
Page Views per Month
Brandon Hall –
Advance in Social
Learning 2015
Best of Elearning!
Media Awards
2014
Stevie Winner
for Sales &
Service
2015
Best Places to
Work
2015
Bloomfire Success
Aragon Research
Globe for Social
Software 2014
6. ACCESS: Bloomfire’s Key Strengths
Anywhere/Anytime/Any application
Accessible via web or mobile — or embedded into your other systems (Salesforce, etc.).
Content & Answers
The key to Bloomfire. Collaboration is content-driven and purposeful, with a strong search and Q&A
engine.
Curation — Leverage the power of curation with comments from the community and statistics
about what content is used and liked.
Engagement
Our easy-to-use interface and leaderboards entice users to do more — post, view, comment.
Segmentation
Make it easy to create groups by geography, job function, interests.
Speed
Fast implementation. Your most successful day with most apps is day 1. With Bloomfire, it’s
tomorrow. Let’s get started.
6
7. Customer Case Study: Customer Service
7
OglivyOne is the world’s leading direct marketing,
digital marketing and marketing consulting network
with clients that include American Express, BP,
BlackRock, IBM, IKEA, and Nestle among others.
Problem
OglivyOne was looking for a way to help
clients optimize customer engagement
efforts while driving greater sales
Existing “social intranet” tools lacked
sophisticated functionality, with the right
information not updated or easily
accessible
Solution
OglivyOne adopted Bloomfire in 2013 to
spotlight new staff members, share
information among different departments
and team meetings, and disseminate IT
and financial information
Bloomfire enabled Oglivy to create a
customized collaboration environment
within days (vs months) and allowed for it
to be white-labeled to match existing
brand marketing campaigns
Results
Improved content engagement by 30%
Increased user satisfaction by 75%
Saved the company $200,000 by switching
from a competing enterprise social
application
With Bloomfire, clients are now using
Oglivy’s solution to onboard and train new
employees and integrate with existing
learning management systems (LMS)
8. Results
Jasco noticed a significant difference in the
ability of employees to locate data across
department lines, instead of emailing for
answers or updates
The Bloomfire solution has also reduced
Jasco’s dependence on IT support. As a
SaaS solution, there is no need to deploy
the product on employee PCs or the
company’s servers. Jasco’s HR likes the
program because it is private, easing their
concerns about security
Customer Case Study: Sales Enablement
8
Jasco Products Company develops, markets and
distributes GE branded consumer electronics. The
privately held company in Oklahoma City employs over
270 people around the world with offices in China,
Atlanta, Arkansas and Oklahoma.
Problem
As Jasco grew, information became siloed
within departments, which affected the
company’s ability to make informed
decisions that benefitted the overall
company
With the sales teams on the road and
departments spread out across the world,
email was not an effective means of
communicating on important subjects
Solution
Bloomfire was used first by senior
management, followed by marketing, and
later by product management and sales
Once started, Bloomfire began to
proliferate on its own throughout the
organization
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