An overview of IT@212 - The Information Technology Department at Oral Roberts University.

2. Destined to go the extra degree
– to reach into every person’s
world

3. Information Technology
@212
Going the extra degree to
reach every student’s world
When water is at 211 degrees it is known as hot
water. However, going the one extra degree in
temperature allows water to reach the boiling
point. When it reaches the boiling point it can be
turned into steam; which has the potential to run
steam engines such as train or ship engines. The
one degree of change allows water to be
transformed into energy that transports things and
people around the world.

4. During the first 12-years of
the 21st century, technology
within education has not
transformed the methods of
education more than 3
percent.(1)
Source: U.S. Department of Education;
Arne Duncan at the State of Iowa
Wake-up call Education Conference;
2011

5. The Oral Roberts Information
Technology Department is taking
technology service and solutions
the extra degree to allow
technology to transform education
and the world around us; thus
@212. The ORU IT @212 will
leverage technology to be world
changers by leveraging innovation
and an entrepreneur spirit among
staff and students.
Information Technology @212
Going the extra degree to reach every student’s world

7. Information Technology @212
Going the extra degree to reach every student’s world
IT @212 will go the extra degree in the
following three areas of IT to reach
every person’s world through
innovative use of technology.
Network/Telecommunications
Desktop Support
Student Information Systems
Campus Applications
Reporting and Business Intel.
Educational/Classroom Technology
Online Learning Technologies
Web and Portal Service
Retention and Support Services
Technology Research and Grants
Student surveys, engagement, and activity forums
The Data Enterprise The Student & Academic ExperienceConcierge IT Services
Help Desk
Project Planning
IT Training
IT Purchasing
National awards
Innovation, Research, and Leadership
Information Technology @212
Going the extra degree to reach every person’s world

8. The Spiritual Side of Innovation
Going the extra degree @212
Mark 2:12 – brings to life the innovative miracle of the people lowering
the paralyzed man down through the roof. The people got creative and
innovative and went the extra degree. The result of the innovation was a
healing and the people responded: “This amazed everyone and they
praised God, saying, "We have never seen anything like this!”
When people go the extra degree of effort and get creative and
innovative, great things happen. The result is that people around notice
that something great or amazing has happened. The ORU IT@212
desires to go the extra degree and get innovative and expectant with
technology to make a difference that amazes our students, faculty, and
other universities.
“Since they could not get him to Jesus because of the crowd, they made an
opening in the roof above Jesus by digging through it and then lowered the mat
the man was lying on …. He got up, took his mat and walked out in full view of
them all. This amazed everyone and they praised God, saying, "We have never
seen anything like this!” Mark 2:4; 12

10. Skills/functions required to support IT @212
1. Web and mobile app development that crosses
all areas
2. High interest in the combination of education,
skills, and hands-on experience (Experiential in
all areas)
3. Astute at aligning mission with values and the
needs of students, faculty, and administrators.
4. Working knowledge and understanding of all
campus activities
5. Working knowledge and understanding of all IT
system capabilities
6. Risk taker
7. Not afraid of failure
8. Student surveys, engagement, and
involvement
9. Energy to create more successes than failures
10. Designer of concepts and systems in a
graphical manner
11. Exceptional speaking skills
12. Exceptional writing skills
Innovation, Research, and Leadership
13. Campus wide executive influence and
communication
14. National higher education credibility
15. Ability to re-imagine technology solutions
16. Ability to connect all systems from a
systematic perspective
17. Ability to communicate to higher education
agencies and policy makers
18. Highly motivated to focus on solutions versus
systems
19. Grant writing success
20. Ability to form campus-wide partnerships
21. Ability to present at national technology
conferences
22. Ability to articulate and simplify conceptual
design of complex ideas
23. Ability and willingness to be doubted and
enjoy a skeptic’s input

11. Skills required to support IT@212
1. Cross-system data structures and data base knowledge
2. Campus systems design and connectivity for campus functionality
3. System tuning and capacity planning around the academic cycle
4. Server consolidation and back-up cycle planning
5. Data flow and troubleshooting methodology
6. Vision data systems documentation skills
7. Narrative and technical writing
8. Teamwork skills across campus and other higher education entities
9. Vendor management to leverage best value and timing for vendor
utilization.
10. Network performance testing and measures
11. Campus network infrastructure design and continual redesign
12. Campus network alerts and monitoring
13. Network optimization
14. Firewall configuration and monitoring
15. Remote access and configuration
16. Wireless design, optimization, and continual redesign.
17. Internet and network security analysis
18. Network load balancing
19. Server design, optimizations, consolidation, and deployment
20. Server imaging, replication, and backup
21. Desktop and VDI design – balancing
22. Desktop imaging
23. Desktop security and updates
24. Desktop maintenance and support
25. Network application and maintenance system set-up
26. Single sign-on centralized authentication services (CAS)
27. Cross-IT team communication
28. Annual and semester systems planning
29. Network and server fail-over and redundancy planning
30. Network and server refresh planning
31. Network wiring support
32. System analysis tool selections for prevention of fiber cuts
Data Enterprise
33. Network and server fail-over and redundancy planning
34. Helpdesk software analysis for training and improvement
35. Future IT trend studies and surveys
36. Asset management of all equipment
37. User profile management
38. Exchange mail configuration and optimization
39. Workgroup, web-conferencing, and collaboration systems
40. Daily IT data systems reports for pro-active monitoring
41. Banner/oracle data base management
42. Banner patch and update management
43. Banner enrollment management support
44. Banner Financial aid management
45. Banner student and housing management
46. Banner finance module support
47. Banner advancement module support
48. Banner 3rd party applications
49. API integration
50. Business intelligence
51. Banner executive report writing skills
52. Banner system wide integration and oversight
53. Banner cross institutional research for improvements
54. Banner fail-over and disaster recovery
55. Banner disaster recovery
56. Banner business continuity planning
57. Banner end user training
58. Banner governance management and oversight
59. Future educational application planning and communications
60. Banner workflow support
61. Banner customized programming
62. Application customized programming
63. 3rd party vendor management
64. Annual Banner roadmap for ORU
65. Cross institutional measurements of Banner improvements

12. Skills required to support IT@212
1. Continual interaction with
faculty, administration, and students
2. Online learning initiative support
3. Fitness/wholeness system integration
4. Desire2Learn (D2L) integration
5. ePortfolio integration and redesign
6. Instruction technology support and
knowledge
7. Classroom configuration and support
8. Lab set-up and configuration
9. Proactive remote monitoring and
detecting of classroom issues
10. Lab imaging and support
11. VDI support specific to the classroom
The Student and Academic Experience
12. Online course design
13. Web portal for online learning
14. New teaching and learning
technologies trends
15. Weekly and quarterly student
engagements
16. Student-led design teams(where
appropriate)
17. Student retention-to-technology
impact report
18. Online learning student support desk
19. Integration of help desk with library
support
20. Hi-tech web conference rooms
21. Design of new classroom initiatives
(3D printing, Shark Tank, etc. )

13. Skills required to support IT@212
1. Continual interaction with
faculty, administration, and students
2. Customer care and support skills
3. Semester start and end communication
and newsletters
4. Redesign and continual update of the IT
website
5. Design and deployment of effective
helpdesk services
6. Help Desk software analysis
7. Helpdesk ticket tracking
8. End user training analysis based on help
desk and library statistics
9. Integration with online students and
traditional students needs
10. Resource Management
11. Project planning across all groups
12. Scheduling across all groups
IT Concierge Service
13.Resource planning across all groups
14. Asset management
15. Purchasing
16. Annual budget planning based on al
users needs
17. Student satisfaction surveys
18. Faculty satisfaction surveys
19. Online campus satisfaction surveys
20. Monitoring and measuring analytics
across all groups
21. Monthly IT newsletter
22. Annual IT training and development plan
for all IT employees
23. Ensuring that conference attendees are
presenters as well
24. Submit 3-6 annual conference
presentations
25. Submit 3-6 award winning proposals

14. 212 – the extra degree
Opportunities within the small
margins

15. The extra degree in
commitment makes
all the difference!

18. 212: Business
• We work in a service industry: often the extra
degree can make all the difference in building
culture, business, reputations, etc.
• Extra degrees:
– Proactive planning
– Seeking to understand
– Going one step further
– Gaining perspective

19. Applying it to Your Work
• Working beyond “technicalities”
• Taking the extra step that is not required
• Making a difference with “that one student”
• Doing your job to the best of your ability

20. Making the 212 Stick
• Pushing beyond comfort zone
• Moving your limit so you can push beyond it
• Moving past your saturation point
– “each set should be completed till exhaustion to
gain the most benefit out of the workout” (from:
Tips on How to Maximize Your Workout)

21. People need to be reminded
more often than they need to be
instructed.
Samuel Johnson
English poet (1709 – 1784)

22. 212 Concepts
• Perseverance is not one long race: it is a
series of short ones.
• Small differences can make a life-
changing impact.
• One small move can make the difference
between being good and being great.
• To achieve your goals, you must be
willing to do things you’ve never
done before.

23. Summary
• One extra degree of effort amounts to
exponential results.
• It takes effort and commitment but it doesn’t
have to be huge.
• The opportunities lie within the small margins.
• Results resonate!

24. Commitment
• The key to the 212 is commitment.
• Commitment comes from identifying and
addressing the vital behaviors in order to
create measurable results.
• Start off small: 1 thing differently beginning
today.

25. Destined to go the extra degree
– to reach into every person’s
world