1. CURRICULUM VITAE
MICHAEL MAKOTORE
3 Aveley Rd
Strathaven, Avondale West
Harare
Zimbabwe
Contact No: +263 773 993 549
E-mail address michael.makotore@gmail.com , michael.makotore@unilever.com
Sex Male
Date of Birth 02 June 1986
Marital Status Married
National ID 75-385366-P-34
Passport CN490183
Driver`s Licence 105705LC
Religion Christianity
Languages English and Shona
MOTIVATION
‘’TO PERCH LIKE AN EAGLE DESPITE ALL ODDS AGAINST ME. IT TAKES A GREAT MIND TO BE THE
CHOSEN ONE”.
PROFESSIONAL PROFILE
 Self-motivated and can work under pressure with minimum supervision
 Disciplined, attention to detail and Bias for Action
 Honest, committed and always eager to learn
 Highly computer literate
 Very active team player and coordinator in the sales operations and value chain
processes
 Ability to work with teams in a diversified and multicultural environment
 Ability to adapt to the changing environment
 A holder of Bachelor in Business Studies and Computing Science Degree
 Result oriented professional with enhanced problem solving and analytical skills

2. WORK EXPERIENCE
January 2013 – to date- UNILEVER ZIMBABWE
POSITION: Customer Development Operations Assistant Manager
Duties and Responsibilities
 Timely reporting, tracking and analyzing customer and brand periodic sales
performance
 Identifying sales opportunities and risks underlying business sales performance
and initiating effective management decisions to mitigate risks
 Coordinating and supporting sales operations and value chain teams on a daily
basis to deliver sales objectives
 Resolve Complex Customer Operational issues and drive excellent service levels
to reduce lost sales due to operational inefficiencies
 Developing strategic plans in collaboration with the Sales Channel Managers to
deliver phased monthly sales targets
 Collaborating with Finance, Customer Services and Sales Managers in coming up
with sales operational policies and drive adherence across all the functions
 Demand forecasting process in collaboration with Supply Chain, Customer
Marketing and Brand Building
 Tracking promotional activities to ensure positive Return on Investments and
target achievement
 Developing and implementing the approved company Trading Terms Structure,
managing and processing customer rebates, incentives and credit notes in line
with agreed terms
 Providing information for Strategic Customer Business Review Presentations
 Supporting the development of Sales strategy and drive total company execution
excellence
 Collaboration and alignment of Channel development strategies to channel
targets and growth ambitions of key customers.
 Being the central point for Customer Relationship Management and Sales Order
to Cash Process
 Use of sales support systems (SAP and BW) to generate required customer and
product information as well as completing the Order to cash process
 Overseeing the general budget for sales expenses
 Handling customer accounts when the sales account teams are on leave and
deliver turnover for the respective customers at a particular time.
July 2011 – December 2012- UNILEVER ZIMBABWE
POSITION: ULTRA Specialist
UniLever Trade Resource Automation (ULTRA) is a web based mobile distribution
system used by Unilever East & Southern Africa Key Distributors for invoicing and
inventory management. It interfaces with SAP (Systems Applications Products) and
BW (Business Warehouse) from which General Trade Sales performance reports are
extracted.

3. Duties and Responsibilities
 Data mining and warehousing using Business Warehouse (BW) reports
 Analysing and reporting General Trade Sales and Field Capability Scores (FCS)
 Target setting and evaluation of Local Modern Trade (LMTs) customers serviced
by Unilever Key Distributors
 Key Distributor Secondary Sales target splitting across Distributor Sales
Representatives (DSRs)
 Creating, Managing and analysing customer master files in SAP and ULTRA
 Tracking outbound and inbound file transfer from SAP to ULTRA and from ULTRA
to SAP respectively
 Testing and implementing system upgrades
 Scheme Building (Effecting General Trade price changes and discounts into
ULTRA system)
 SQL server database administration
 Ultra system roll out at KDs- server installations and client configurations
 Attending SAP End User system grievances and provide remedy and training on
Sales and Distribution module functionalities and ULTRA upgrades.
 Cascading any system and user requirements issues to the developers
 Training distributor sales representatives (DSRs) on mobile selling using Hand
Held Terminals and Fiscal Printers
 Configuration and pairing of Fiscal printers (Datecs FMP10) and HHTs (Motorola
MC65)
September 2009–February 2010, August 2010–March 2011- THE WATTLE
COMPANY LTD
POSITION: JUNIOR SYSTEMS ANALYST
Duties and Responsibilities
 Data mining and warehousing using iReports
 Customizing and maintaining ERP (Adempiere) Applications
 Testing and implementing ERP system developments and updates
 ERP Server installations and configurations
 Oracle Database administration, installation, backups and restore
 Asset register monitoring and administration
 Linux Administration using Redhat, Centos 5.0 and Open SUSE systems
 Anti-virus client installation & maintenance
 DNS, Active directory maintenance
 Server administration- (DNS, Mail, ERP and Backup Servers)
 User support
August 2008 – August 2009 THE WATTLE COMPANY LTD
POSITION: IT ADMINISTRATOR (ATTACHEE)
Duties and Responsibilities
 Asset register administration
 Management Information Systems documentation using Microsoft Visio and
word
 Server administration- (DNS, Mail, Microforestry, and Backup Servers)
 Database backups and restoration
 Software installations and upgrades
 Adding and removing users from the email server

4.  Help desk administration
 Data extraction using Structured Query Language
 Implementing and maintaining the user directory and the Light Weight
Directory Protocol
 Hardware maintenance and repair
 VSAT network monitoring and trouble shooting
 Local Area Network expansion for all Wattle divisions
 Formulation and maintenance of Disaster Recovery Plan, IT Policy & Service
Level Agreement
 Networking
PROJECT DETAILS- Approved by UNILEVER EAST SOUTHERN AFRICA
1. Project Title :U2K2 Project
Designation :CD Process Expert and Key User
Client :Unilever Zimbabwe Customer Development Department
Period :9 months (October 2011 to June 2012)
Description of Project :U2K2 was a Business transformation program that
intergrated business functions into one comprehensive ERP system called SAP. I
went to Kenya in November 2011 for Expert training and trained the Zimbabwe team
how to use the SAP Sales and Distribution Module. I was the Key user during the End
User Acceptance test (January 2012 to March 2012) and the system went live on the
1st
of April 2012 and soon after Go Live, I took the role of Key User and Process
Expert during the System Intensive Care period.
2. Project Title :ULTRA Implementation
Designation :ULTRA Specialist Zimbabwe
Client :Unilever Zimbabwe Customer Development Department
Period :4 months (July 2011 to October 2011)
Description of Project :ULTRA Implementation was a project that implemented
the Mobile ULTRA system across the Unilever Key Distributor Customers. I worked
with a team of 3 Implementers as the Project Leader and the project was successful
and currently the system is running well.
ACCADEMIC QUALIFICATIONS
Bachelor of Business Studies and Computing Science Degree (UZ) 2.1
Advanced Level (16 Points) – Sakubva 1 High School
 2 A’s (Accounts and Management of Business), 1 B (Mathematics), 1 D
(Advanced Mathematics)
 English language for communication Pass
Ordinary Level (9 Subjects) - Crossdale High School
 5 A’s, 3 B’s and C (including Mathematics, English and Science)

5. PROFESSIONAL TRAINING
 Selling foundation Certificate- Unilever Southern Africa
 Category Management Certificate- Unilever Southern Africa
 Territory Distribution and Outlet Management- Unilever Southern Africa
 Applying Shopper insights into Action- Unilever Southern Africa
 Introduction to Joint Business Planning- Unilever Southern Africa
 Channel Development Foundation- Unilever Southern Africa
 Registering for Certified Advanced Business Analyst CABA- Business Training
Institute
HOBBIES & INTERESTS
 Playing chess: helping me to be very calculative and analytical.
 Playing Soccer: helping improve my physical fitness.
 Reading and surfing the internet: helping in shaping my career.
REFERENCES
Name Mr. Anele Zunga Archbold Ndlovu
Company Unilever Zimbabwe Schweppes Zimbabwe
Designation Country Manager National Sales Manager
Email Anele.zunga@unilever.com andlovu@schweppes.co.zw
Phone +263 4 75 3700, +263 782 708 518 +263 772 149 264
Years 4.5 Years 2 Years
Relationship Senior Manager U2K2 Country Project Coordinator (Unilever)
Name Ms. Tendai Takaindisa Prosper Makumbe
Company Unilever Zimbabwe The Wattle Company
Designation Key Account Manager IT Manager
Email Tendai.takaindisa@unilever.com makumbep@wattle.co.zw
Phone +263 772 160 637 +263 772 650 797
Years 4.5 Years 3 Years
Relationship Frontline Sales Team Line Manager
MICHAEL.MAKOTORE@GMAIL.COM MICHAEL.MAKOTORE@UNILEVER.COM
 3 Aveley Rd, Avondale West, Harare • PHONE +263 773 993 549