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JOB DESCRIPTION
TITLE: Campus Network & Computer Systems Admin
LOCATION: Herzing University – Ground Campuses
REVISION DATE: September, 2016
FLSA STATUS: Non-Exempt
This position is responsible for supporting campus educational technology needs and all
maintenance aspects of technology services across network, hardware, software, and desktop
systems. This role requires exceptional customer service skills and communication along with
strong troubleshooting, analytical and diagnostic skills.
PRIMARY RESPONSIBILITIES
 Work directly with students, faculty and staff to resolve user problems.
 Collaborate with IT management and campus management to implement new technology
to improve the administrative and student learning experience.
 Take ownership of campus technology environment and ensure compliance with both IT
Department and campus strategic goals and standards.
 Pursue new technologies that bring operational efficiencies and system stability to campus.
 Contribute to fostering a team environment.
 Install and support servers, network and desktop hardware, software and applications.
 Comply with established standards and best practices.
 Perform technology needs analysis and recommendations.
 Provide Help Desk coverage as needed.
 Assist in budget planning by making recommendations the the campus' technology needs.
 All other duties as assigned.
Supervisory Responsibilities
 Ability to manage work-study employees, both directly and at remote location.
COMPETENCIES
To be successful in this position, all Campus Network & Computer Systems Administrators will be
able to demonstrate the following:
 Strong analytical skills (e.g. ability to see the whole picture and troubleshoot accordingly)
 Desire to take ownership of issues and see them through to resolution
 Ability to work independently and as a team member
 Ability to quickly adapt to changes in technology including the ability to read, interpret and
apply technology from manuals and related documents

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 Ability to communicate effectively in oral and written form (e.g. explain technical concepts in
non-technical terms to clients and staff)
 Ability to establish and maintain cooperative working relationships with all those contacted
during the course of work
 Ability to professionally handle confidential information
 Flexibility and maturity to adjust work efforts where they will have the greatest impact
 Positive attitude and strong team focus
 Ability to manage several projects, activities, and tasks simultaneously
Other Position Requirements
 Occasional travel to other campuses may be required
 Willingness and ability to work additional hours during week and/or weekends, as required
REQUIRED EDUCATION & EXPERIENCE
 Minimum 3 years relevant experience and/or education
 Moderate cross-platform knowledge
Preferred Education and Experience
 A+ Certification
 Bachelors or Associates Degree in IT or related
 Experience with PC environment
 Experience with networking environment
 Microsoft Certifications (e.g. MCSA, MCITP, MCSE, etc.)
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully
perform in this position. However, for Americans with Disabilities Act(ADA) purposes,the essential functions ofthe job
may or may not have been described for purposes ofADA reasonable accommodation. All reasonable accommodation
requests will be reviewed and evaluated on a case-by-case basis.