1. PROGRAM DIRECTOR May 2004 – July 2010
TELSTRA (OPERATIONS BUSINESSCOMMERCIAL PROCESS SOLUTIONS)
MELBOURNE
Major Achievements:
 Achieved award for ‘Outstanding Contribution to Telstra Operations Business Strategy 2005-2010’.
 Create Business Priority analysis methodology for all Projects in Telstra Operations.
 Development of Project Health Templates for the Project Managers to fill out each week
 Mentoring PM’s and Business Specialists who were managing Projects.
 I developed a Project Schedule/Plan Template for Telstra Business Transformation Projects, so as
all the Project Managers etc. could utilize a similar framework whereby reporting and governance
could be derived from.
 I developed a Communication Plan Template so as the PM’s could utilize for their Projects. These
were then reviewed by me to ensure that all the Stakeholders and Executive were ‘covered off’.
 Development of a Telstra Business Transformation Decommissioning (Applications) report.
 Scoping of a Change Request/Project Database, so as flexible queries and reporting were available
for Executive Management and Stakeholders.
 Developed an ‘Out of Plan Change Request’ Process and Document describing how the ‘out-of-
scope’ Transformation Change Requests are handled and the procedure by which a Project Manager
should follow to complete the said Change Request.
 I provided assistance to Project Managers via weekly formal governance meetings
 Managed the Cramer/TrueSource Inventory Project and delivered it on time and within budget.
 Developed the RFT response for the Whole of Vic Government Transition Framework for Mobiles
and Data.
 Developed Project Plan Templates (Work Package Plans) for the Project Managers (for RFT
response).
 Developed Prince 2 Templates for the Project Managers to use (for RFT response).
 Managed this CT of the Future Cloud Project and delivered it on time and within budget
 Developed Governance documents and kept all Stakeholders informed of progress
 Developed marketing material to distribute internally within Telstra to show the success of the first
major Transformation Project.
 This initiative examined Field work practices. It delivered a 5% increase in the overall work rate
through streamlining of processes, the upgrading of tools and ITSM processes.