1. Michael Brown
523 Maple St. Nampa, Idaho 83686
Phone: (208)249-1434 - E-mail: mwbrown55@gmail.com
Objective:
Seeking a position where I can fully utilize my computer knowledge and skills for the success of the organization.
Information Systems Security:
• Internetworking Infrastructure and
Operations
• Information Security Essentials
• Security Architecture of Common IT
Platforms
• IS Risk Management and Intrusion
Detection
• Hacker Techniques, Tools and Incident
Handling
• Information Security Perspective on
Intranet, Internet and E-Commerce
• Security Policies and Implementation Issues
• Fundamentals of Network Security,
Firewalls and VPNs
• Auditing E-Commerce Systems and IT
Infrastructure
• Legal and Security Issues
• System Forensics Investigation and
Response
• Securing Windows Platforms and
Applications
• Securing Linux
• Role Based Security
Computer Skills:
• Software Project Management Essentials
• MS Network and Desktop Operating
Systems
• Active Directory
• Visual Basic & GUI Applications
• Linux Operating Systems and
Administration
• Network Standards & Protocols
• Data Base Development
• MS Office: Word, Excel, Access, PP,
Outlook
Technical Skills:
• Technical Support for Dell Computers
• Technical and software support for HP
Computers
• LaserJet printer support (4500, 8500, 4100,
8000)
• Trainer for new employees on Microsoft
Support Systems
• Writing Technical articles for HP
Knowledge Base
• Project Management
Education:
ITT Technical Institute Boise, Idaho
• Bachelor Degree – Information Systems Security (GPA 3.02)
Boise State University Outreach Program Boise, Idaho
• Certificate in A+ Computer Support
Work Experience:
Adecco Technical (On-site at Hewlett Packard) Boise, Idaho 2010 – Present
Operator 3 (02/2015 – Present)
• Worked on multiple printer projects such as Piledriver, Orion/Nebula, Madrid/Cordoba, Neptune/Gemini.
• Performed special tests as required by the Project Manager’s and Technical Experts.
• Trained new operators and other various duties as required.
Swat Operator 3 (06/2014 – 01/2015)
• Backup test lead when needed as well as backup operator 2 when other operators call in sick.
• Performed special tests and worked on Shuttle doing a newsletter for the engineers.
• Experienced in Quality Center and exploratory testing.
Test Lead (12/2013 – 05/2014)
• Senior lead operator over the Fiji/Tahiti and Cypress/Redwood printer projects.
• Responsible for setting up engines and assigning operators to run them.
• Special testing as required by the engineers.

2. • Experienced in Quality Center, Exploratory Testing practices, and in an Agile Testing environment.
Swat Operator 3 (08/2013 – 11/2013)
• Performing as a backup operator for Operator 2’s who called in sick.
• Backup for Test Leads and media handler.
• Experienced in Quality Center, Exploratory Testing practices, and in an Agile Testing environment.
Test Operator (08/2010 – 07/2013)
• Performed test procedures for a new line of products for Hewlett Packard.
• Checked for print quality and functionality of the new line of line of LaserJet printers.
Tech 1 (03/2010 – 04/2010)
• Worked in the printer duration dept testing the copying functionality of multifunctional laser printers.
• Utilized Linux in running scripts for the printers to obtain printer errors.
• Sent reports to the engineers in paper and email format.
WDS Global Boise, Idaho 5/2008 – 3/2009
Technical Support
• Provided tier 3 troubleshooting support for Verizon wireless data devices such as Blackberry and Palm
devices, and wireless broadband air cards.