1. Mercedez Goodin
4610 Slate Run Ct. Louisville, KY 40229
Cell: 502-759-0311 Works21@hotmail.com
Career Overview
Experienced supervisorprofessionalwith strong leadership and relationship-building skills. Highly motivated
individual ready for new tasks and challenges. Skilled people person with a positive attitude. Flexible with any
schedule,and willing to learn.
Qualifications
 Excellent interpersonal skills and ability to work well with others,in both supervisory and support staff roles.
 Accustomed to working in a fast-paced environment with the ability to think quickly and resolve conflicts.
 Punctual, quick learner, and attentive to detail.
 Excellent organizational skills.
Experience
Grievance and Appeals Specialist January 2016 to present
Humana Louisville Kentucky
Accountable for processing member/provider Medicare post service appeals in a timely fashion. Respond to emails,
phone calls and letters.
Agent Support Specialist July 2014 to January 2016
Humana Louisville Kentucky
Responsible for responding to agent calls that pertain to Medicare. Answeragent inquiries, problem solving, and
troubleshoot certification issues.
Customer Service Agent February 2014 to July 2014
Publishers Printing Company Shepherdsville Kentucky
Customer service agent responsible for generating and transmitting invoices to customers. Respond to customer
inquiries and resolve discrepancies.
Supervisor July 2009 to February 2014
United Parcel Service Louisville Kentucky
Operations Manager and Leader of 28 employees. Responsible for timely processing ofpackages and damage
prevention. Make sure that our service meets customer expectations.