1. MENINO RODRIGUES
82 EALING ROAD,
WEMBLEY,
LONDON
HA0 4TH
MENINORODS@YAHOO.COM
07424316899
OBJECTIVE
An organized, confidentandmotivatedwith18years’experience in RetailCustomerService.
Communicatesconfidentlyandeffectivelyatall levels andusesinitiative tomeetthe highest
standards.Alwaysstrivingtogothe extramile inorderto achieve the setgoal. Seekingnew
challengesandadditional responsibilitytoprogresscareer.
ABILITIES
 Good customerservice skillswithexperience of helpingcustomersandidentifyingtheir
needs,conveying,understandingandwarmth.
 Dailyhandlingof cashand creditcard paymentsusingcomputerizedtills.
 PerformingAdmindutiesandCashManagement(Clearing/addingcashintothe tills/self-
checkoutkiosks).
 Handlingclickandcollectorders.
 HandlingdailyStockControl duties(counts,OverstockandLowerstockInvestigation,Gap
Scans,Planograms,Mix match,etc.
 Merchandising(Promotionsandsales).
 Organisingandkeepingthe stockroomtidy.
 Ensuringthat the till balance upat the endof the shift.
 Handlingall cashier/customerrelatedqueriesfromcustomers.
 Workingeffectivelyaspartof a hardworkingandcustomerdriventeam.
SKILLS
 Showsenergyandenthusiasmformeetingdifficultgoalsand takingonnew tasks.
 Plansowntasksand usestime efficiencytoproduce highqualitywork.
 TakesResponsibilityforownactionsandfor leadingothers.
 Adaptsto changes,remainscalmandreacts positivelytochallenges.
 Easilylearnsnewinformationand quicklylearnshow touse new technologies.
 Comesupwithnewideasanddifferentwaysforapproachingissues.
 Convincesothersanddealswithconflict.Expressesself clearlywhenspeakingandwriting.
 Spotsproblemsandgathersinformation,making judgementsbasedonfacts.
Technical Skills
* Word Processingsoftware
* Spreadsheet Software
* Presentation Software
* ImprovingProductivity
usingIT.
Achievements
* Got promoted as a
AssistantManager at
shell’s and Valero’s.
*Awarded as the best
Shipmate at NUSI Maritime
Academy.
*Awarded for Working
hard and for savingmoney
at Tesco’s.

2. EMPLOYMENTHISTORY
AvantHealthServices Healthsupportworker Present
TescoStores PLC CustomerAssistant 2010-2016
ValeroGas Station(USA) AssistantManager 2007-2010
Shell GasStation(USA) AssistantManager 2003-2007
Five starsshippingltd Steward& AssistantCook 1997-2002
QUALIFICATIONS AND TRAINING
 AAT level 3 Diploma in accounting at KAPLANFINANCIAL.
 BCS Level 2 Certificate inIT userskills(ECDL Extra) (ITQ) - Word processing,Spreadsheet
software,PresentationSoftware andimprovingproductivity.(CityandGuilds)
 Level 2 certificate inAdult literacyand AdultNumeracy. (Cityand Guilds).
 Goa Shipyard Ltd. (Shipbuilding) – Apprenticeship.Trade Theory,EngineeringDrawing,
WorkshopCalculation&Science,andSocial Studies.
 NUSIMaritime Academy– Seacadet.
 Rosary higherSecondary School, 'A' Levels- English,Bookkeeping andAccountancy,
Economics,Organisationof Commerce andSecretarial Practice
 ST Xavier’shigh School,Mumbai, GSCE - English,History,Geography,Science andMaths
REFRENCES
Available onrequest.