The application simplifies the process of reporting a problem pertaining to a city’s infrastructure.

1. IBM Bluemix APPnovator Challenge
Developed by The A-Team
Jeremy Loke Keng Mun
Kua Weng Onn
Choy Cheng Yuan

2. The Problem?
 Government departments cannot respond effectively to city
service maintenance complaints.
 One major reason is because of ineffective reporting by the
general public.
 It has been observed that there are three main causes for these
ineffective reports:
Citizens are not bothered to report them because it is too much of a
hassle to do so.
Citizens do not know which government department to report the
problem to or how to contact them.
Citizens cannot describe the problem and/or its location effectively
enough for the government departments to respond properly.

3. What is MyCity?
 Enables the citizens to report a problem regarding the city’s infrastructure.
 The completed email report includes key details such as description, location,
photo and additional relevant comments.
 Reported cases will go directly to the specific government department queue for
resolution.
 The department will then provide useful feedback via email to the user while the
reported problems are being solved.

4. Problems Handled by MyCity
 Types of problems (For now):
Pipe works
Illegal Advertisement
Traffic Light Malfunction
Electrical Problem
Potholes
Road Blockages

5. Features of MyCity
 GPS Location Service
Able to locate the exact location of problem found using a map
 Camera
 Able to take and attach photo regarding the problem
 Email
 Able to send report to specific department using email
service
 Feedback reported problem status to users
 Rewards notification

6. Step 1: Sign Up Screen
 Users enter their personal details to be included in the report.

7. Step 2: Main Screen
 Users are able to choose the problems that they have faced.

8. Step 3: Report Description
 Users can choose the report description based on the
problem.

9. Step 4: GPS Locator/Use Own Location
 Locate latitude, longitude &
current address of the problem
with smartphone’s GPS service.
 Use Google’s Geocoding Service to
find the problem coordinates and
address of user’s selected location.

10. Step 5: Camera
 Users can attach a photo to complete the description for the
problem that they wish to report.

11. Step 6: Report Confirmation
 Ask for user confirmation for the problem details saved. The
relevant government departments will receive these details in the
email report.

12. Step 7: Report Sending via Email
 Users are able to report the problems via email service to the
relevant government department.

13. Report Resolution
 Before resolution
Authorities email user to:
o Acknowledge the report has been received
o Inform user the duration they need to fix the problem
o Request additional information if necessary
 After resolution
Inform user they have fixed the problem
Inform user rewards if any

14. IBM Bluemix Services (1/3)
 SDK for Node.js TM
Is a stand alone
JavaScript runtime and
server-side JavaScript
solution for IBM
platform.
Compatible runtime with
the services being used
in our app.
 AppScan Mobile Analyzer
Improves application security
program management and
strengthens regulatory
compliance.
Enables users to identify
security vulnerabilities and
generate reports and fix
recommendations.

15. IBM Bluemix Services (2/3)
 Mobile Application Security
Provides a basic app security
framework, enabling the
developer to block access to
apps on specific devices.
Allows only the MyCity users
with correct App ID and App
Secret to access the mobile
cloud data (Announcements) in
MyCity Mobile Data database.
 Mobile Quality Assurance
Enables mobile app testing and
user validation with over-the-air-build
distribution, in app bug
reporting, automated crash
reporting and user feedback.

16. Mobile Quality Assurance Usage (1/2)
 Mobile Quality Assurance Service records all application sessions, including
app crashes as well as installations.

17. Mobile Quality Assurance Usage (2/2)
 Mobile Quality Assurance Service also records bugs captured by application
testers and the root cause lines of code which cause app crashes.

18. IBM Bluemix Services (3/3)
 Mobile Data
Cloud storage service for
storing mobile data.
Stores announcements in
Mobile Data cloud storage
for MyCity users to access.
 Push
Push notifications to send
relevant content to the right
people at the right place and
time.
Sends announcements list
update notifications to all MyCity
users.

19. Mobile Data & Push Usage : Annoucements
 Mobile Data Service stores latest announcement updates (Support Info,
Rewards Notification, App News) set by Administrator.
 Push Service sends notifications to all MyCity users whenever MyCity
Administrator updates the announcements list.

20. IBM Bluemix Add-Ons
 Monitoring and Analytics
Insight into how application
code might affect the
performance of the application.
Find the root cause line of code
quickly and easily.
Integrated log file analysis on a
single tab that helps you to
quickly identify errors.

21. External Services
 Google Play Services
Google Maps Service
oDisplay problem location on a map
oInclude latitude, longitude and
current address
 Email Service (eg: Gmail, Hotmail,
Yahoo Mail, etc...)
Handle online communication
between government departments
and MyCity users regarding report
sending, feedback and potential
rewards.