1. 10/2006
FOUST
, OFallon, MO 63366 | C: 314-560-3604 | melissahanneken@hotmail.com
Workers Compensation Proficiency in AS400 Systems
Recruiting File/records maintenance
Benefits Reports generation and analysis
DOT Regulations Statement billing
OSHA Quick learner
EEO Results-oriented
FMLA Creative problem solving
Microsoft Office Computer proficient
Outlook
Tenstreet
06/2016 Claims Administrator/Driver Processor
Tri-National, Inc. －Earth City, MO
Accident Claims
Produced weekly staff reports for the Vice President and
department heads to update actions in claim files
Investigated and kept records for up to 220 accident files per year
Conducted interviews, gathered detailed information, and completed
investigations for accident
Reviewed collection files and determine next steps in the collection
process
Worked with multiple insurance companies, transportation companies
and individuals to resolve accident claims
Monitored cost of claims, created and kept detailed reports tracking the
cost of accidents
Negotiated settlement offers and arranged payment terms
Workers Compensation Claims- Missouri, Arkansas, & Texas
Produced weekly staff reports for the Vice President and
department heads to update all actions for injured workers
Spoke directly to the injured worker to gather all information regarding
the injury and to start injury file.
Analyzed first reports of loss and underlying file material to determine if a
claim was suspect
Completed required investigations on referred files in a timely manner.
Worked closely with the insurance adjusters to monitor care and
progress of injured workers
Produced wage statement information so that injured workers could be
paid
For Texas claims, monitored to make sure injured workers were
compenstated each week
Produced proof of compensation to the insurance company adjuster for
injured workers
Complied medical billing for the insurance company for review and
reduction in cost
Paid medical bills according to the EOB received from the insurance
company for Texas Claims
Monitored payments and sent proof of said payments to the insurance
company in order for the company to be reimbursed for payments after
claim deductibles were met
MELISSA
1454 Cochise Dr.
PROFESSIONAL SUMMARY
Self-Motivated, reliable, experienced administrative professional with the ability to multi-task with
10 years of experience providing executive support, looking for a challenge with a great company.
CORE QUALIFICATIONS
EXPERIENCE
to

2. Cargo Claims
Conducted interviews, gathered detailed information, and completed
investigations of each cargo claim
Analyzed first reports of loss and underlying file material to determine if a
claim was suspect
Work with several company customers to settle cargo claims
Produced denials with necessary backup information if the claim was
determined to be invalid
Processed payments for claims that are found to be valid
Driver Processing
Receive and Review all incoming DOT Driver Applications
Analyze each application to see if they met company standards
Processed Driving History and Criminal Background Checks for each
applicant
Reviewed and input information on said reports for easy review by
Recruiters and Director of Safety
Verified 10 years of previous employment history
Determined rate of pay for drivers hired based on driving experience
Created, produced, and updated weekly, an advertising tracker to the
Owner of the Company, Vice President, and Director of Safety to monitor
the R.O.I. of each dollar spent for each advertising outlet
Miscellaneous
Daily Monitoring of Company Facebook and Twitter pages
Created and ordered Company mail outs and handouts
Set up and administered Company Apparel account
Managed Job Postings on Monster, Career Builder and Craigslist
Yearly OSHA reporting
Yearly EEO1 Reporting
Planned and executed Driver Appreciation Week
Planned and executed Team Building Events
Planned and executed Company Christmas Party
Organized files, developed spreadsheets, faxed reports and scanned
documents
Received and screened a high volume of internal and external
communications, including email and mail
EDUCATION
Missouri State Univeristy － Springfield, MO, USA
2001-2004
2001 High School Diploma
Pattonville High School － Maryland Heights, MO
Workers Compensation Seminar 2016
Women in the Workplace Seminar 2015
REFERENCES
Available Upon Request