1. MF Melissa Felix melissafelix1989@gmail.com
917 664 7961
2723 Webb Ave Apt 1g
Bronx, NY 10468
EDUCATION
State University of New York at Delhi
Bachelor of Business Administration, Travel & Tourism Management
Delhi, NY
Received May 2011
Course Highlights:
International Business Management
Agency & Corporate Travel Management
Hospitality Human Resources Management II
Associate in Applied Science, Hospitality Management Received May 2009
Course Highlights:
Financial Accounting
International Travel & Sales Distribution
Hospitality Law
EXPERIENCE
Gray Line Bus Tours New York, NY
Location Supervisor for Customer Service & Bus Dispatching Jan. 2012 - Present
Assign tour guide work schedules and locations according to daily business needs
Ensure prompt arrival of tour guide buses through dispatching role, providing instruction and
communicating with bus drivers and other staff to ensure seamless operation of tour bus services
Deliver service directly to customers, providing city and product information
Conduct sales activity to promote ticket sales of popular NYC attractions
Highgate Hotels: Park Central Hotel
Housekeeping Management Intern
New York, NY
June 2011 - Oct. 2011
Assigned roles, responsibilities and locations to housekeeping staff distributed assignments
according to daily needs and staff availability
Conducted room inspection / work quality management
Documented weekly employee attendance for payroll purposes
SUNY Delhi Campus Child Care Center Delhi, NY
Teacher’s Assistant Sept. 2007 - May 2011
Assisted in leading daily educational activities
Organized games and engaged in productive play with children
Cleaned and organized the learning space on a daily basis
Attended certification conferences and workshops, including those focusing on
preventing child abuse maltreatment and on teaching special education
SKILLS
Languages: English (Fluent), Spanish (Fluent)
Computer Skills: MS Word, Excel, PowerPoint and Outlook