1. Ernest A. Votto
2600 West Ina Road #208
Tucson, AZ 85741
Home: 520-577-7208 │ Cell: 520-481-9669
Email: eavotto@gmail.com
SKILLS
Excellent People Skills
Coaching and Mentoring
Motivating
Teaching Written Communication
Setting Priorities
Project Management
Microsoft Office
WORK EXPERIENCE
LivingSocial Customer Service Supervisor July 2012 – Nov 2014
 Coached and led a team of 15 Customer Service Reps who responded to customer questions through phone and
email
 Completed payroll tasks
 Tracked Attendance and other performance metrics
 Trained CSRs on projects
 Highest Team Net Promoter Score for 2014 Customer Services
Summit Hut Assistant Manager Sept 2011 – April 2012
 Managed personnel and stock in a local Tucson Camping Hiking and Travel Store
 Closed out registers and made daily deposit
University of Arizona Biosphere2 Tour Guide Sept 2010 – Sept 2011
 Led 40 person tours through complex science facility 3 times daily
 Explained current science projects and history of Biosphere2
Somali Bantu Association of Tucson Volunteer teacher May 2010 – Nov 2010
 Taught English and Government to Somali Refugees
Geico Telephone Claims Adjuster 2 March 2006-April 2010
 Handled complex auto injury claims from report to final settlement
 Evaluated and negotiated final settlements with Claimants and Attorneys
EDUCATION
B.A., American Studies – Amherst College – Amherst, MA – 1977