1. 4524 Great Oak Dr. N. Charleston ω
SC 29418
(928) 313-1270 ω melanie_1705@yahoo.com ω
MELANIE R. ROBERTS MS
Profile
Provided over 25 years of social services. Advocated for accessible community mental health
services. Committed to implementing quality improvement techniques such as engagement of clients
in use of health information technology.
Experience
SOCIAL SERVICE
2013 - 2015
Human Service Coordinator I
South Carolina Department of Mental Health
Provided counseling and case management in a school based setting and clinic. Provided Trauma Focused Cognitive
Behavior Therapy, emergency services, mobile crisis intervention, assessments, patient and family education. Maintained
electronic medical records in accordance with state, federal, local, South Carolina Department of Mental Health
(SCDMH), and CARF standards.
2010 - 2011
Hopi Tribe.
Behavioral Health Therapist
Individual, Family Counseling including facilitation of Child and Family Team meetings. Assisted families
involved with CPS and other systems with reunification. Specialized in provision of treatment for Acute
Stress Disorder and Post Traumatic Stress Disorder using Seeking Safety and Basic EMDR. Provided case
management and coordination of services including assessment, service planning, monitoring, advocacy, and
direct intervention.
2006 - 2010
Pascua Yaqui Tribe.
Interim Utilization Review Specialist/Quality Manager.
Chaired monthly Quality Management/Utilization Review Committee meetings. Developed and coordinated
collection and review of data associated with effectiveness, efficiency, and satisfaction of services.
Coordinated activities related to CARF accreditation.
Child Family Therapist.
Clinical practice with behavioral health clients. Effective communication, both verbally, and in writing.
Computer use, including Claim Trak. Trained in Federal, State and Tribal Law regulations related to
Behavioral Health Services. Establish and maintain effective working relationships with employees, other
public agencies, and people from various socioeconomic backgrounds. Managed caseload, case files, and
responded to correspondence and telephone inquires. Interviewed clients, family, and any service providers to
assess client’s functional level.
ϖProblem-Solve Complex Situations
2004 - 2006

2. South Carolina Department of Mental Health.
Mental Health Counselor II. Provided psychotherapy/counseling for individual children and family
therapy within a school and home based program. Evaluated medical, vocational, and personal information
on clients. Managed assigned caseload including maintaining case files and responded to correspondence and
telephone inquiries. Interviewed client, family, and school staff to assess client’s level of functioning.
ϖ Prevented hospitalization of children.
2001 - 2004
Arizona Center for Disability Law.
Legal Advocate. Protected the rights of individuals with disabilities by providing timely investigations,
direct advocacy assistance, information and referrals, technical assistance, and representation in informal and
formal administrative proceedings.
ϖAssisted institutionalized individuals to receive services in integrated settings including supported and
competitive employment.
1999 - 2000
Pima Prevention Partnership.
Project Manager. Promoted an accessible, outpatient, substance abuse treatment program by radio,
newspapers, newsletters, professional conferences, and television. Facilitated training and technical
assistance from experts on disability and substance abuse treatment.
ϖProvided monthly and quarterly professional reports for the project.
1996 - 1997
New Columbus.
Child and Family Therapist. Provided individual and family counseling to children and their families
including clinical assessments, case management, and parent training within their homes. Maintained
confidentiality of information.
ϖSubmitted professional monthly reports
1989 - 1995
State of Arizona.
Mental Health Psychotherapist II. Provided an array of services to people with Serious Mental Illness
and their families, including coordination of services, assessments, monitoring, planning, advocacy, direct
intervention to enable persons with disabilities to participate in supported, transitional, and competitive
employment. Provided medical documentation according to state and federal regulations.
ϖInterpreted and complied with complex state and federal rules
Education
1988
University of Nevada, Las Vegas
Master of Science, Counseling.
2004
Arizona Board of Behavioral Health Examiners
Licensed Professional Counselor.