Start Here---> http://bit.ly/34rqHUd <---Get complete detail on PCDC exam guide to crack PCDC Version 8. You can collect all information on PCDC tutorial, practice test, books, study material, exam questions, and syllabus. Firm your knowledge on PCDC Version 8 and get ready to crack PCDC certification. Explore all information on PCDC exam with the number of questions, passing percentage, and time duration to complete the test.

1. GET READY TO BECOME
PEGA CERTIFIED
DECISIONING
CONSULTANT
Pega PCDC Preparation Guide
www.processexam.com
Get complete detail on PCDC exam guide to crack PCDC Version 8. You can collect all
information on PCDC tutorial, practice test, books, study material, exam questions, and
syllabus. Firm your knowledge on PCDC Version 8 and get ready to crack PCDC certification.
Explore all information on PCDC exam with the number of questions, passing percentage, and
time duration to complete the test

2. Pega Certified Decisioning Consultant
This certification exam is for Pega professionals who want to have the skills and knowledge to
successfully design and develop Pega Customer Decision Hub™ related artifacts.
The Pega Certified Decisioning Consultant (PCDC) certification is for professionals participating in
the design and development of a Pega Customer Decision Hub™ solution. This certification ensures
you have the skills to apply design principles of Decision Strategies, Next-Best-Action, as well as
Predictive Analytics. The PCDC Version 8 exam includes multiple choice, scenario, and drag/drop
questions. If multiple answers are required, the text states how many responses are needed.
This course is a must have for any decisioning consultant who wants to implement Next-Best-Action
application on a customer site.
Online Pega Certified Decisioning Consultant (PCDC) Practice Exam
Gain greater understanding of the key features, capabilities and benefits of the Pega Customer
Decision Hub in this course. Learn how components such as Proposition Management, Predictive
Analytics and Interaction History are used to create, simulate and analyze real-time Next-Best-Action
decision strategies. Get hands-on experience building strategies for real-time interactions as well as
simulating and analyzing their results using Visual Business Director.
Prerequisites
 Pega Decisioning Consultant 8 course
 Pega Decisioning Consultant 8 practice exam
Skill Level
 Advanced
Duration
 4 days
Platform Version
 8
Exam Topics (% of exam)
1. Next-Best-Action Concepts (8%)
 Customer Decision Hub overview
 Optimizing customer value in the contact center
2. Next-Best-Action Designer (15%)
 Defining and managing propositions
 Authoring Next-Best-Action decisions
 Configuring Next-Best-Action designer for real-life scenarios
3. Decision Strategies (47%)

3.  Using propositions in a decision strategy canvas
 Calculating dynamic prices
 Selecting the most profitable proposition
 Selecting the target audience
 Defining proposition eligibility rules
 Learning from historical interactions
 Using aggregated data to select the best offer
 Designing decision strategies for real-life scenarios
 Testing strategies en masse with simulations
 Understanding decision strategy execution
 Arbitrating between propositions
 Evaluating customer credit score
 Avoiding redundant product offerings
4. AI Powered 1-to-1 Customer Engagement (30%)
 Predicting customer behavior
 Using third party predictive models
 Predicting customer behavior using real-time data
 Utilizing text analytics to improve business performance
Online Pega Certified Decisioning Consultant (PCDC) Practice Exam
What you'll learn
By the end of this course, you will be able to successfully:
 Understand the basic components and capabilities of Pega Customer Decision Hub.
 Understand how Next-Best-Action improves the customer experience.
 Create a predictive model and use it in the Next Best Action strategy.
 Explain how adaptive modeling works and configure adaptive models
 Prioritize propositions based on predicted customer behavior.
 Run alternative strategies and compare the results using Visual Business Director.
Course Outline
1. Course introduction
 Before you begin
2. Customer Decision Hub overview
 Tell me about the Next-Best-Action paradigm
 Tell me about 1-to-1 Customer Engagement
3. Optimizing the customer value in the contact center
 Show me how Next-Best-Action is used in a contact center
 Show me how to use Next-Best-Action designer
 Let me replace an offer in the contact center
4. Defining and managing propositions

4.  Tell me how to define propositions in my organization
 Show me how to manage propositions
 Challenge me creating new propositions
5. Authoring Next-Best-Action decisions
 Tell me about Next-Best-Action Designer
 Show me the Next-Best-Action Designer hierarchy
 Tell me about a web marketing scenario
 Show me how to display an offer on a website
 Tell me about offer eligibility
 Show me how to configure offer eligibility
 Tell me about offer prioritization
 Show me how to prioritize offers
Online Pega Certified Decisioning Consultant (PCDC) Practice Exam
6. Configuring NBA designer for real-life scenario
 Tell me about U+Bank web marketing scenario
 Let me display an offer on a web site
 Let me add eligibility rules
 Let me prioritize offers based on customer interest
7. Using propositions in a decision strategy canvas
 Tell me what is a strategy canvas
 Guide me importing proposition to the strategy canvas
8. Calculating dynamic prices
 Tell me how to personalize propositions with dynamic pricing
 Guide me using Property-Set component
9. Selecting the most profitable proposition
 Tell me how to select the most profitable proposition
 Show me how to rank propositions using Prioritize component
 Challenge me using the Prioritize component
10. Selecting the target audience
 Tell me how to select the target audience
 Show me how to select the target audience using a Filter
 Challenge me adding a Filter component
11. Defining proposition eligibility rules
 Tell me what is product eligibility
 Show me how to define proposition eligibility criteria
 Challenge me creating and using a When rule
 Show me how to extend a Proposition Filter rule

5. 12. Predicting customer behavior
 Introduction to data analytics
 Tell me how to predict customer needs
 Show me how to use adaptive decisioning
 Challenge me adding an Adaptive Model component
 Tell me how to retain customers using predictive analytics
 Show me how to retain customers using predictive analytics
 Challenge me selecting a proposition based on prediction
13. Learning from historical interactions
 Tell me how to learn from historical interactions
 Show me how to configure interaction history component
 Challenge me adding Interaction History component
14. Using aggregated data to select the best offer
 Tell me how to aggregate data to determine the best offer
 Show me how to reconnect with a customer
 Challenge me how to aggregate historical interactions
Online Pega Certified Decisioning Consultant (PCDC) Practice Exam
15. Designing decision strategies for real-life scenarios
 Tell me about U+ Bank sales strategy scenario
 Let me create propositions for web channel banners
 Let me add product eligibility rules
 Let me show more relevant banners using adaptive
 Let me disable banners often clicked
 Let me add eligibility rules for high-risk customers
16. Testing strategies en masse with simulations
 Tell me about decisioning simulations
 Show me how to execute a simulation
 Show me how to compare results of simulations
 Show me how to analyse results of a simulation using reports
 Let me test a decision strategy using simulations
17. Arbitrating between propositions
 Tell me how to do reactive retention
 Show me how to do reactive retention using a Switch
 Challenge me adding a Switch component to a strategy
18. Evaluating customer credit score
 Tell me how to evaluate customer credit score
 Show me how to select offers based on scorecard results
 Challenge me how to use a scorecard in a web channel

6.  Show me how to build a scorecard
 Show me how to interpret credit score using a Decision Table
19. Avoiding redundant product offerings
 Show me how to use product holdings in the strategy
 Let me filter out existing products in the strategy
20. Understanding decision strategy execution
 Tell me how decision strategy execution works
 Let me understand the decision strategy execution
Online Pega Certified Decisioning Consultant (PCDC) Practice Exam
21. Predicting customer behavior using real-time data
 Tell me about adaptive analytics
 Show me how to create an adaptive model
 Show me how to use an adaptive model in a strategy
 Show me how to add an adaptive model for a new proposition
 Tell me about adaptive model outputs
 Show me adaptive model reports
 Let me create an adaptive model
 Let me monitor adaptive models
22. Using third party predictive models
 Tell me what PMML is
 Let me use a PMML model in a decision strategy
23. Utilizing text analytics for email routing
 Tell me what is text analytics
 Tell me about email routing
 Show me how to route email using rule-based topic detection
 Show me how to route email using model-based topic detection
 Show me how to route emails based on sentiment
 Let me use rule-based topic detection
 Let me add a model-based topic detection
 Let me detect text sentiment
24. Course summary
 Before you leave