1. ChecklistforDailyprojects:
 Provide real-time supportandcoachingacrossboth salesandservice
 Complete assignedtasks(teammeetings,one-on-ones,anyothertasksassigned)
 Provide 1 minute manager/fishtype leadershipappropriateforthe stage of agents’
development
 Empoweragentstoperformby positive reinforcingsuccessful behaviorsthroughinteractionand
recognition
 Start Reporting/compiledayspecificreports
 Checkpreviousdaysadherence/needs
 Walkand connectwitheach agent
 Keeprecordof all coaching/trainingswithagents
ImplementHeadwinds/Tailwinds-
1. Headwindsare eventsthatprovidesdifficultiesgoingforwardwithsale
2. Tailwindsare eventsthatprovidesassistance goingforwardwithsale
 Remote observations/coachingimmediately/recognizingsuccess&gainingcommitmentonone
area of opportunitytoimprove orimplementbeforenextmeeting.
 Coaching:
 Recognizedsuccess/positive point
 Committedimprovement/opportunity
 Redesignreportingtobettershow True Metrics.
 MeasuringLive Satisfaction