1. Matthew McDannel
16142 Frazho Road
Roseville, MI 48066
Phone: 586-596-3805
E-Mail: Matthew.Mcdannel@yahoo.com
EDUCATION
Lincoln High School
Years InAttendance:2001-2005
Graduated,ReceivedDiploma
General Education:BusinessandComputers
WORK EXPERIENCE
Meijer
29505 MoundRd. Warren,MI 48092
(586) 573-2900
Date of Employment:October2008 - December2012
HighestPosition Held:GroceryOrderWriter
- HandledCustomers
- StockedShelves
- CondensedProduct
- Orderednewproductwhenneeded
H&R Block Technical Support Center
1960 TechnologyDrive,Troy,Michigan48083
Date of Employment:FirstSeason:November2012 - September2013, SecondSeason:October2013 -
July2014 ThirdSeason:October2014 - May 2015 FourthSeason:June 2015 - April 2016
HighestPositionHeld:Tier2 Technical Support
- Handledphone callsfromtax offices
- Handledchatsfrom companyandfranchise tax office employees
- Workedwithcallers/chatterstoresolvetheirissue(s)
- Most issueswere computerhardware orsoftware related
- Documentedcase notesincludingwhatwasdone totroubleshoot
- Escalatedcaseswhenunable toresolve,Usuallytoanotherteamora FieldTech
- Assistedgettingofficessetupforseason
- Assistedotheragentswhentheywereunabletofindananswer
- Workedon casesthat were escalatedbyotheragents