1. MATTEDWARDS
5807 SRapp st #12, Littleton CO, 80120 | C:(316)305-9834(316)305-9834 | alor_alq@yahoo.com
Summary
Associatewho ishighlyenergetic, outgoinganddetail-oriented. Handlesmultipleresponsibilitiessimultaneouslywhile
providingexceptionalcustomerservice,andquickly learnsandmastersnewconceptsandskills.
Highlights
Observant Technology knowledge
High levelof integrity Energetic
Criminallawknowledge Capableof manuallabor?
Calmandcollected Shift work experience
Accomplishments
Promoted to full-time after about ayear of employment based on exemplary performance. Achieved perfect attendance
award.
Work Experience
Delivery Driver 05/2016 toPresent
Lowe’s HomeImprovement Littleton, CO
Maintainedaccurate stock recordsandschedules. Selectedproductsforspecificroutesaccordingto pick
sheets. Unloaded,picked, stagedandloadedproductsfor shipping. Transportedgoodsfromracks, shelvesand
vehicles. Workedat arapidpaceto meettightdeadlines.Removedpallets, freezerboxesanddamagedproductsfrom
returningtrailers. Banded,wrapped, packagedandcleaned equipment. Operatedpoweredlifttrucks, floorsweepers,
pallet jacksandforkliftssafely, witha0% incident rate.Loadedflatbedby forkliftandhandtruck. Answeredcustomers'
questionsandaddressedproblemsandcomplaintsinpersonandviaphone. Helpedcustomersselectproductsthatbest
fit their personalneeds.Built customer confidenceby actively listeningtotheirconcernsandgivingappropriate
feedback.Balancedthe needsofmultiple customerssimultaneously inafast-pacedretailenvironment.Offereddirection
and gave constructive feedback to motivate team members. Unloaded trucks, stocked shelves and carried merchandise
out onthe floorforcustomers.Loadedandunloaded2 trailerseachday.Completedadaily pre-tripinspectionchecklist
beforefirstdeliveryoftheday.Selectedthe most efficient routesincompliancewithdelivery instructionsandfuel
policy.Establishedlong-termcustomerrelationshipsthroughprompt andcourteousservice.Resolvedcustomer
complaintsandadjustedorders.Operatedheavy equipment,includingforklifts, stairclimbersandpallet jacks.Obtained
signaturesneededto completeandprocessallpaperworkinatimely manner.Answeredcustomer questionsregarding
shipments.Handledmerchandiseinaccordancewithproducthandlingstandards. Verifiedsalesordersbeforeloading
andunloadingmerchandise.Reportedanyerrorsfoundondeliverydocumentsto supervisor.Operatedmanualand
mechanicalequipment inasafeandefficient manner. Evaluatedcustomerneedsanddeterminedappropriateaction,
referringtheirquestionstomanagement whennecessary.Loadedandunloadedmerchandiseat storesandvendor
locations.Pulledcustomer ticketsto fulfillorders.Obtainedsignaturesonallinvoicesandcredits.
Delivery Load Puller 01/2016 to 05/2016
Lowe's Home Improvement Aurora, CO
Maintainedaccurate stock recordsandschedules. Selectedproductsforspecificroutesaccordingto pick
sheets. Unloaded,picked, stagedandloadedproductsfor shipping. Transportedgoods fromracks, shelvesand
vehicles. Workedat arapidpaceto meettightdeadlines.Removedpallets, freezerboxesanddamagedproductsfrom
returningtrailers. Banded,wrapped, packagedandcleanedequipment. Operatedpoweredlifttrucks, floorsweepers,
pallet jacksandforkliftssafely, witha0% incident rate.Loadedflatbedby forkliftandhandtruck.Answeredcustomers'
questionsandaddressedproblemsandcomplaintsinpersonandviaphone. Helpedcustomersselectproductsthatbest
fit their personalneeds.Built customer confidenceby actively listeningtotheirconcernsandgivingappropriate
feedback.Balancedthe needsofmultiple customerssimultaneously inafast-pacedretailenvironment.Offereddirection
and gave constructive feedback to motivate team members. Unloaded trucks, stocked shelves and carried merchandise
out onthe floorforcustomers.Loadedandunloaded2 trailerseachday.Completedadaily pre-tripinspectionchecklist
beforefirstdeliveryoftheday.Selectedthe most efficient routesincompliancewithdelivery instructionsandfuel
policy.Establishedlong-termcustomerrelationshipsthroughprompt andcourteousservice.Resolvedcustomer
complaintsandadjustedorders.Operatedheavy equipment,includingforklifts, stairclimbersandpallet jacks.Obtained

2. signaturesneededto completeandprocessallpaperworkinatimely manner.Answeredcustomer questionsregarding
shipments.Handledmerchandiseinaccordancewithproducthandlingstandards. Verifiedsalesordersbeforeloading
andunloadingmerchandise.Reportedanyerrorsfoundondeliverydocumentsto supervisor.Operatedmanualand
mechanicalequipment inasafeandefficient manner. Evaluatedcustomerneedsanddeterminedappropriateaction,
referringtheirquestionstomanagement whennecessary.Loadedandunloadedmerchandiseat storesandvendor
locations.Pulledcustomer ticketsto fulfillorders.Obtainedsignaturesonallinvoicesandcredits.
Delivery Load Puller 12/2012 to01/2016
Lowe's Home Improvement Derby,KS
Maintainedaccurate stockrecordsandschedules.Selectedproductsfor specificroutesaccordingto picksheets.
Unloaded, picked,stagedandloadedproductsforshipping.Transportedgoodsfromracks,shelvesandvehicles.
Workedat arapidpace tomeet tightdeadlines.Removedpallets,freezerboxesanddamagedproductsfromreturning
trailers. Banded, wrapped, packaged and cleaned equipment. Operatedpoweredlift trucks,floor sweepers,pallet jacks
andforkliftssafely,witha0%incidentrate.Loadedflatbed by forklift and hand truck. Answeredcustomers'questionsand
addressedproblemsandcomplaintsinpersonandviaphone. Helpedcustomersselect productsthatbestfittheir
personalneeds. Builtcustomer confidence by actively listeningto theirconcernsandgivingappropriatefeedback.
Balancedtheneedsofmultiplecustomerssimultaneously inafast-pacedretailenvironment. Offereddirectionandgave
constructive feedback to motivate team members. Unloadedtrucks,stockedshelvesandcarriedmerchandiseoutonthe
floor for customers. Loadedand unloaded 2 trailers each day. Completedadaily pre-tripinspectionchecklistbeforefirst
delivery ofthe day.Selectedthemost efficient routesincompliancewith deliveryinstructionsandfuelpolicy.Established

3. long-termcustomerrelationshipsthroughpromptandcourteousservice. Resolvedcustomer complaintsandadjusted
orders. Operatedheavyequipment,includingforklifts,stairclimbersandpallet jacks.Obtainedsignaturesneededto
complete and process all paperwork in atimely manner. Answeredcustomerquestionsregardingshipments.Handled
merchandiseinaccordancewithproduct handlingstandards. Verifiedsalesordersbefore loadingandunloading
merchandise. Reportedanyerrorsfoundondelivery documentsto supervisor.Operated manual and mechanical
equipment inasafeandefficientmanner.Evaluatedcustomerneedsanddeterminedappropriateaction,referringtheir
questions to management when necessary. Loaded and unloaded merchandise at stores and vendor locations. Pulled
customerticketsto fulfillorders.Obtainedsignaturesonallinvoicesandcredits.
Deli / Bistro Clerk 09/2010 to12/2012
Dillon's Marketplace Derby,KS
Tooknecessary steps to meet customer needs and effectively resolve foodor service issues. Promptly reported
complaints to a member ofthe management team. Servedfresh, hot foodwith a smile in a timely manner. Communicated
clearlyandpositivelywithco-workersandmanagement. Resolvedguestcomplaintspromptly andprofessionally.Served
ordersto customersat windows,countersandtables. Cutandchoppedfooditemsandcookedonagrillorinfryers.
Operatedlarge-volume cookingequipment suchasgrills,deep-fat fryersandgriddles. Accurately measured
ingredientsrequiredforspecificfooditems. Properly portionedandpackagedtake-out foodsforcustomers.Carefully
maintainedsanitation,healthandsafetystandardsinallworkareas. Closely followedstandard proceduresforsafefood
preparation,assemblyandpresentationtoensurecustomersatisfaction.Frequently washedandsanitizedhands,food
areasandfoodpreparationtools. Performedgeneralmaintenanceduties, includingmoppingfloors,washingdishes,
wipingcountertopsandemptyinggrease traps. Cleanedfoodpreparationareas,cookingsurfaces,andutensils.
Maintainedaneat, well-groomedappearance includingimpeccablepersonalhygiene, hairrestraintandminimaljewelry
that met company standards. Followedallestablishedrestaurantpracticesandprocedures.Workedwellwith teammates
and openly invited coaching fromthe management team. Tookinitiative to find extra tasks when scheduled duties were
completed. Quickly unloaded product shipments and stocked freezers. Assisted management with monthly inventory
controlandweeklystockordering.Scheduledactivitiesandequipment usewithmanagers, usinginformationabout daily
menusto helpcoordinatecookingtimes.Prepareditemsaccordingto writtenorverbalorders,workingonseveral
differentorderssimultaneously.
Education
Criminal Justice
Butler CommunityCollege Andover,KS, UnitedStates
LawEnforcement andJustice Administrationcoursework.CourseworkinCivilLawandJuvenile Justice
Processes. CriminalLaw, CriminologyandPenology coursework.
Computer Animation / Criminal Justice
CowleyCommunityCollege Mulvane, KS, UnitedStates
LawEnforcement andJustice Administrationcoursework.CourseworkinCivilLawandJuvenile Justice
Processes. CriminalLaw, CriminologyandPenology coursework.
High School Diploma:General Education 2010
Mulvane HighSchool Mulvane, KS, UnitedStates