1. March 5, 2015
To whomit mayconcern:
It is my pleasure to write a letter of recommendation for Mary Jackson. I have known Mary for over 20
yearsand have workedwithandmanaged Mary for over 9 years. Mary is an achievement-oriented and
highlymotivatedauditprofessional and manager who has demonstrated expertise in business control
assessments, operational and financial audits. Mary has exceptional leadership, decision making and
problem solving skills. These skill sets have led her to significantly improve our Company’s internal
processes, regulatory compliance and profitability.
I have had the opportunity to work with Mary at four different companies. Mary has consistently
broughtexpertise,enthusiasmand direction to the team, which has been invaluable during periods of
significant change, including changes in the companies’ operating models and ownership, as well as
other unique challenges. Further, Mary has consistently exceeded expectations due to her extensive
background, strong work ethic and her drive to always have the Company’s best interest at heart.
Mary hasa genuine passionforaudit,enterprise riskmanagementand compliance. Mary designed and
leda nation-widemulti-disciplinary audit function for the Company’s third-party servicers and agents.
The audit program covered all aspects of operational controls, financial controls and regulatory &
contractual compliance. This highly successful program led to the CEO and I significantly expanding
Mary’s role to include asimilarfunctionforthe Company’snationwide internal operations. Maryfurther
distinguishedherself with her design and implementation of the Company’s comprehensive Business
Resiliency program, with core components of this program being adopted by Countrywide Financials’
and Bank of America’s nationwide operations.
Mary’s leadershipandexpertise have beeninstrumental tothe build-outandsuccess of my department
and the Company’s overall AuditReadinessandERMprograms. I highlyrecommendMary andknowshe
will be a significantassettoherCompany. Please contactme if youwould like to discuss in more detail.
Sincerely,
Laurie A. Fitzgerald
Laurie A. Fitzgerald
SVP,Headof Enterprise RiskManagement
QBE North America