Steve Gilbert of NXD on delivering organisation effectiveness for a small consulting company through Leadership, Alignment and Accountability

1. Steve Gilbert
Director Leadership and Organisation Development
No.1 Provider of Non-Execs to UK SMEs
Delivering Organisation Effectiveness for
a Small Consulting Company through
Leadership, Alignment and
Accountability

2. Delivering Organisation Effectiveness for a Small Consulting
Company through Leadership, Alignment and Accountability
Steve Gilbert:
There was a lack of clarity at board level about how the business
should be run and what the future strategy should be. The
business lacked focus and client satisfaction was in decline
consequently the business was fast becoming dysfunctional. I was
contracted to carry out a major review of the business then
implement and define the structure needed to support a strategy
that would improve board level leadership, team performance,
client relationships, revenue and profits.
Client:
Steve quickly got to grips with the political landscape, structure and
direction of the business and helped us to re-focus the business.
Success was achieved by Steve’s ability to define a structure that
supported a strategic way forward that was supported and
approved by all stakeholders.

3. Delivering Organisation Effectiveness for a Small Consulting
Company through Leadership, Alignment and Accountability
Main challenges:
The company was struggling to maintain client satisfaction and this
was leading to issues around strategy in the boardroom and a high
attrition rate. The knock on effect led to a drop in sales which in turn
led to negative conflict and political manoeuvring which was
damaging the reputation as both a place to work and as an
organisation to do business with
Overcoming the challenges:
Several workshops were held to establish how the company had
grown with its people and its clients and how effective it was. The
first action was to implement a structure based on the output of the
workshops that had helped to define strategy and responsibilities.
The next was to ensure that the portfolio was maximised to its
strengths and that marketing and sales were aligned with the
delivery heads. The next action was to engage with the board and
define how they would engage and support the business including
ownership of clients

4. Delivering Organisation Effectiveness for a Small Consulting
Company through Leadership, Alignment and Accountability
What value was your role to them:
The attrition rate dropped drastically and several leavers returned
and potential leavers remained. Revenue and profit started to
improve, as did the relationship with clients to a point where new
business from existing clients doubled and new business started to
develop in a highly developed sales campaign. The CFO engaged
more effectively and new additions at management included
marketing, practice director and sales as well as a non-executive
with both a strong legal and HR background. The success was
delivered through a comprehensive business analysis and review, the
ability to provide change management in terms of strategy and
structure as well as understanding, behaviours, attitudes and
motivations of people and leaders. It was also about defining
competency and accountability and facilitating action across the
whole organisation spectrum to address the key challenges.

5. Profile: Steve Gilbert
Steve’s experience is in director, partner and senior executive roles
developing business, organisations and people across several key
sectors from small start-up companies and SMEs to global
organisations. His experience extends into multi-stakeholder, diverse,
complex businesses and major commercial projects to individual
interventions and advisory.
More recently Steve has focused his attention to organisation and
leadership development helping companies develop greater
understanding and effectiveness in these areas. This is combined with
his knowledge and experience of managing teams, restructuring and
aligning organisation both intra and inter-organisational. He is also
founder and managing director of Casuga Consulting offering
organisation effectiveness and works as an associate with several key
organisations and academic institutions in the field of organisation and
leadership development. He joins NXD as Regional Director for the
East of England with the intention of focusing on helping individuals
become non-executive directors, also to increase the knowledge and
understanding for SMEs to more effectively recruit and ultilise non-
execs into their organisation structure.

6. NXD is the No.1 Provider of Non-Execs to UK SMEs
 Wanting to grow their business to the
next level
 Concerned that their business is
getting too big to manage
 Frustrated with persistent and
damaging issues
 Facing new types of challenges in the
future
 Preparing their business for succession
or sale
 Needing a high quality, independent
sounding board
NXD non-executives have substantial
commercial experience that enables them
to act as a seasoned sounding board. They
also have the commercial acumen to help
you improve your financial performance.
Non-exec services include:
 Vision, strategy, planning
 Fund raising
 Succession planning, acquisition & exit
 Geographical and product expansion.
 Leadership coaching
NXD non-executives operate across the
full range of industry sectors including:
Automotive
Business Services
Charities & Not For Profit
Energy & Chemicals
Financial Services
Government/Public Sector
Healthcare & Pharmaceuticals
Industrial Manufacturing
ICT/Technology
Leisure & Tourism
Media/Advertising/PR
Property & Construction
Retail & Consumer Goods
Transport and Logistics
Utilities
NXD is a network that provides non-executive services to SMEs.
Challenges that the NXD non-executives work with business owners to address
include:

7. Convinced your business has more potential?
Fed up with having to make every decision that counts?
Frustrated with lack of strategy to deliver growth?
Having difficulty opening the right doors?
Experienced professionals who have grown businesses and taken them to the next
level.
Independent counsel with practical advisors who can effect change and growth
Commercial acumen to help you improve financial performance
Door openers with networks of relationships relevant to your business
DISCOVER HOW YOUR BUSINESS CAN BENEFIT
FROM
NXD LTD
nxd.co
+44 1483 212892
succeed@nxd.co