1. 1 Cherry Wood Circle
Brick, NJ 08724
908-531-7474
Marques.Marlene@y ahoo.com
Marlene Marques
Summary /
Objective
A dedicated, organized, and detail-oriented professional looking to
fulfill a lifelong ambition by moving up within the healthcare field.
Experience MONOC Neptune, NJ 2011-Present
Assistant Supervisor/Transport Coordinator
 Works closely with case management and social workers to find
optimal patient transport services from Monmouth Medical
Center and Monmouth Medical South Campus hospitals to
rehabilitation centers. Assisting both hospitals with inter hospital
transfers, for procedures that they cannot accommodate.
 Research complaints made by hospital staff regarding transport
company services while finding optimal ambulance providers
based on reimbursement and on time performance, to improve
services provided to the patients and contracted hospitals.
 Develop organized and concise outsource / on-time
performance reports to determine weak points in scheduling of
available ambulances.
 Implement MONOC code of conduct policies on the hospital
floors during the pick up and drop off of patients, while helping
crews improve and remain professional at all times.
MONOC Neptune, NJ 2004-2011
Dispatcher II (as a result of EMTAC acquisition)
 99% error free dispatch and call reception rate. 99% 911
instruction accuracy rate.
 Communicated in a clear and concise fashion over heavy radio
traffic.
 Resolved life and death emergencies, real time, while remaining
calm and in control.
 Successfully multi-task under extreme situations, including
processing 911 calls while controlling radio traffic and
dispatching of units to the call.

2. EMTAC Union, NJ 2002-2004
EMT-B/Dispatcher
EMS for the city of Irvington (and occasionally Newark).

Transported emergent patients to area hospitals.
Transported NICU and PICU requests from Newark Beth Israel
Hospital.
Transported non-emergent patients to and from local nursing
homes, dialysis clinics, and hospitals.
Handled incoming calls for emergent and non-emergent
ambulance requests.
Dispatched non-emergent units as requested.
Successfully utilized Right-CAD dispatching software.
Education William Paterson University Wayne, NJ
1998-2001 / 2009-2011
Bachelor’s Degree in English, May 2011.
Certifications EMT-B, CPR, 911 BTC, EMD, NA-EMD, and NAACS Flight
Communications certifications. Copies of certifications available upon
request.