What We Do Welcome to our online store, where everything is cute and adorable! We are a team of passionate individuals who share a love for all things charming, cuddly, and delightful. We believe that cuteness can make the world a better place, and we want to spread that joy to as many people as possible. Our store is a haven for those who appreciate the simple pleasure of a cute and cozy item. Whether it’s a fluffy stuffed animal, a quirky piece of home decor, or a whimsical accessory, we have something to make you smile. We curate our collection with care, seeking out the most adorable and high-quality products from around the world. We take pride in our customer service, and we strive to create a welcoming and positive shopping experience for everyone who visits our store. Our team is always happy to help with any questions or concerns you may have, and we want you to feel confident and satisfied with your purchase.

1. TIXYMIX
.COM
 Tixymix support staff are hired for their ability to use common sense and for their friendly nature.
 Their approach is simple - they treat customers as they themselves would like to be treated.
 Qualities of empathy and friendliness are rated highly in the hiring process, and they will spend time to
understand your issue and work with you.
tixymix.com

2. The Tixymix Story
• Tixymix has one goal that is to deliver a great shopping
experience by offering great service and quality products. They
want you to be happy with your purchase. If you are not happy
you can return it for a replacement or refund.
• Their conviction is that business truly can be used as a force for
good. In fact, it they believe that with enough like-minded people
working together they can make a positive, tangible impact on
the world.
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3. Tixymix Core Values
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4. Tixymix
Money back guarantee,
because they want you to
shop in confidence
Passionate in what they do to
help you
Offering a happy shopping
experience. Friendly support
staff.
tixymix.com

5. Tixymix mission
“Our conviction is that business truly can be used as a
power for good. With enough like-minded people
working together we can make a positive, real impact
on the world.”
tixymix.com

6. tixymix.com
Tixymix
Customer
Journey

7. Customer Service Manifesto
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8. “We believe that customer support goes
beyond being just a department—it's ingrained
in every aspect of our business. It shapes how
we operate and is at the core of our
approach.”
Tixymix
tixymix.com

9. • The customer is the real hero of this story, “as without you we
wouldn’t exist.”
• Great customer service starts with happy employees. If our
team don’t feel valued – “then neither will our customers.”
Customer Service …
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10. tixymix.com
Tixymix Culture

11. • Speedy delivery. Orders are ready to ship within hours of
receipt.
• Packed with Love, We know every order is important to you.
That’s why every order is carefully packed as if we are sending
it to our mum 
• Support team have friendly and helpful “can-do” approach.
Customer Service
what customers experience
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12. • Easy process to return goods
• Price match if you find something cheaper elsewhere
Customer Service – helpful and friendly
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13. Most of Tixymix’ s growth is because they are genuinely obsessed
with helping the customer, and at the same time want to make a
difference in the world.
“We have empathy towards our customers and try to walk in the
their shoes to make sure we are delivering on our promises,” says
Tixymix.
Tixymix Growth
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14. FIGURE OUT YOUR
PASSION.
AS YOUR PASSION
WILL LEAD YOU
STRAIGHT TO YOUR
PURPOSE.
https://tixymix.com