1. MARK KONAS
8876 Meyer Ave., Brighton MI 48116
248-535-1600
mark.konas@yahoo.com
EXECUTIVE SUMMARY
• 25 years project, sales, and operational management experience
• 10 years of IT deployments including mobile implementations
• Statement of Work creation
• Customer direct interaction during sales presentations, proof of concepts and deployments
• Project schedule, time estimation, budgeting and project tracking
• Extensive vendor management and relationship development with excellent client management
skills
• Excellent business analysis and human resources staffing skills
• Exceptional with communicating technology-business requirements and managing gaps
• Experience with reporting requirements development and analytics
• Ability to interface effectively with all levels of management and adaptable to any situation
EMPLOYMENT HISTORY
Project Manager September 2015 to May 2016
Quanta Inc., Brighton, Michigan
Hired into an experimental positon to manage projects for Quanta’s top sales representative while
growing my own customer base. Documented software creation and modification, systematize repetitive
processes and demonstrate RFID capabilities at special events.
• Created site survey checklist for RFID portal installations.
• Managed and documented label software requirements and change requests.
• Gathered and documented technical requirements from end users.
• Completed on-site installations and assisted technical team with troubleshooting.
• Provided first level support for issues and questions with labeling software.
• Increased sales within existing accounts.
• Assisted in managing signature accounts including Mopar, Chrysler and Tier 1 Suppliers.
• Managed sub-contractors.
• Sold and installed label creating software, thermal printers, ribbons and labels.
• Demonstrated RFID portals, hand held scanners, labels and tags.

2. Project Manager April 1999 to September 2015
PC Connection (formerly ValCom Technology Management) Farmington Hills, Michigan
Managed large physical deployments beginning in 2005 working with Compaq and then HP. Projects
included rollouts, migrations and upgrades. Wrote responses to RFPs, proposals and statements of work.
Created documentation while executing project pilots so any technician in any city could complete the
work required. Managed 5-9 projects simultaneously while also managing two other project managers.
One of the larger projects was deploying 3,500 iPads to dialysis nurses across the country. Worked with
Verizon on provisioning the iPads and cellular service, our warehouse to configure and ship the iPads, the
customer to ensure the MDM and network configurations were prepared and coordinated with nurses
offices to receive the iPads and return the Blackberry devices. Managed the first response teams
including creating the documentation for trouble shooting. Began at ValCom as a Service Manager and
was promoted to General Manager where I had full P&L responsibility and tripled branch sales.
Project accomplishments include:
• 1,000 seat refresh at 181 pharmacies across the country
• 3,500 iPad deployment for a Colorado dialysis company
• Created and transitioned the iPad deployment project into a managed service depot program
• 1,800 seat desktop and laptop refresh across 300 locations in the US for a Maryland medical
staffing company
• 2,650 laptop deployment at 72 schools over two months for a Florida school district.
• 5,800 asset inventory for a California software company
• 200 seat Windows 7 migration for an Illinois trade association
• Onboarded a server support program, an ad hoc staff augmentation model and was assigned
to address a 54 item list of requested changes for a legacy customer
• All projects completed within project time frames, within budget and produced reference
customers.
• Managed cross-functional teams including business sponsors, implementation vendors and service
providers through the entire project, which included managing the overall program schedule,
budget, communication planning and daily consistent client relationship management.
• Developed and implemented the project plan, delivery schedule, testing and managed overall risk
and communication to all team members and sponsors.
• Developed change management / change control process in accordance with PMI framework.
• Created an overall pilot strategy and production deployment plan with business users seeing project
to completion.
• Project successes lead to customer retention and agreement to be references.

3. Support Services Manager November 1998 to March 1999
Midwest Business Systems, Southfield, MI
• Responsible for building the new Support Services Group. This included defining offerings,
developing and documenting policies and procedures, and recruiting and training the technical staff.
Also managed the Staging, Help Desk and Dispatch groups. Gained Dell Warranty Authorization for
the company.
• Managed customer schedules, project plans and budget.
• Managed and tracked project risks and assessed and prioritized issues by mitigating solutions
and/or resources to minimize, monitor and control impact to project scope expectations.
Professional Services Manager February 1997 to October 1998
Vanstar Corporation, Southfield, MI
• Responsible for the delivery of $10 million in annual professional services for Vanstar in Michigan.
Owned all budgetary concerns. Managed projects as well as vendor and customer relationships.
Recruited, trained, and provided career tracks for 25 system engineers.
• Created Statements of Work and determined customer schedules, project plans and budget.
• Managed and tracked project risks, project costs and delivery. Prioritized issues by mitigating
solutions and/or resources to minimize, monitor and control impact to project expectations.
• Initiated the deployment of managed services at Blue Cross Blue Shield including managing the on-
site technicians.
Branch Manager March 1994 to February1997
Cellnet Cellular, Madison Hts., MI
• Managed staff consisting of eight technicians, six administrative personnel and twelve sales
representatives.
• Responsible for meeting budgetary goals, hiring and developing staff, and ensuring customer
satisfaction. Was transferred from the top sales branch to the lowest sales branch to effect change.
The branch was consistently ranking second when I accepted the position with Vanstar.
Intern Publicist, Department of Public Information, Detroit, Michigan
Wrote public service announcements, mayoral proclamations and city council resolutions.
Intern Staff Assistant, U.S. Senator Donald Riegle’s Office, Warren, Michigan
Resolved constituents’ difficulties with IRS and INS. Wrote proclamations and resolutions.
Published in Congressional Record.

4. EDUCATION
Wayne State University, Detroit, MI
Bachelors of Arts, English and Minor-History
ITIL Service Foundation – ITSM Certification
Completing Application for PMP Certification Exam
Skills/Qualifications
TECHNICAL STRENGTHS PMI Methodologies: PMBOK. Department Collaborations:
Technology/Engineering, Operations, Business Units/Sales/Marketing, Accounting, Project Management
Office, Account Team, HR, Training and Quality Management. Project and Vendor Management Tools:
Project Charter, Scope, Cost/Budget, Statement of Work, Request for Proposal, Work Breakdown
Schedule, Resources/Staffing, Change/Configuration/Integration, Procurement, Risk/Issues/Forecasting,
Implementations, Communications, Quality Assurance/Control. Software: Lotus Notes, MS Office Suite
(Word, Outlook, Excel, PowerPoint), MS Project, MS SharePoint, Visio.