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CV Heri Susanto


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CV Heri Susanto

  1. 1. Name : Heri Susanto Date of Birth: March 10 th 1975 Nationality: Indonesia Marital Status: Married Gender: Male Religion: Moslem Language: Bahasa, Email : CURRICULUM VITAE Personal Data Educational Qualification Bachelor of Degree at STMIK Jayakarta, Majoring in Information Technology Period ( 2000 - 2005 ) Diploma of Degree at Bina sarana Informatika, Majoring in Computer Accounting Period ( 1997 - 1999 ) Technical Qualification Operating System:  Microsoft Windows 2003, 2008 server  Microsoft Windows XP, Vista, 7, 8,  Microsoft Office 2007.2010.2013  Troubleshooting hardware and software  Active Directory  Exchange Server  Antivirus Server (TrendMicro Enterprise Edition and Symantec) Networking:  TCP/IP  LAN / WAN Other:  Excellent organizational skill  Strong leadership and decision making skills  Excellent analytical and problem solving skills  Understanding of complex information and requirements  Good prioritization skills and be flexible enough to adapt plans  Great IT skills combined with a good head for business  Ability to explain complex systems in simple terms  An ability to work to tight deadlines and within constraints
  2. 2. Training  IT Infrastructure Library (IT-IL) v.3  IT Project Management  Microsoft Project 2007  Leader ship and Managerial  Safety Training Observation Program (QHSE) , Schlumberger  Windows Server 2003 and Active Directory Certification  MCP windows Vista  Windows Server 2003 and Active Directory  IT Infrastructure Library (IT-IL) v.3  IEC Work Assignment Dec 2012 – Present IT Manager Cipta Artha Victory Support all company under Purwana Group (Chemical, Building, F&B, Coffee) Job Description:  Develop requirements, budgets, and schedulers for information technology projects.  Oversee all phases of project from conception to completion.  Assist with upgrading information security.  Ensure project is completed within budget and on time.  Manage team of consultants, programmers, developers, and analysts.  Create project documentation.  Manage multiple vendors.  Responsibility for provision of infrastructure services system  Manage information technology and computer systems Identify problematic areas  Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.  Utilize in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer / client needs while protecting the corporation's assets.  Create, design and implementation of IT services in the document Service Level Agreements  Develop security standards, procedures, and guidelines for multiple platforms.  Develop work-breakdown structures.  Designing and making IT standard operating procedure  Providing direction to subordinates on the use and technological solutions  Monitoring helpdesk ticketing  Create Monthly report
  3. 3. Nov 2007 – Dec 2012 at Mitra Integrasi Informatika (Sister Metrodata Company) Job Description:  Manager Assistance at Desktop Support and Partner Management Manager Deprtment  Project Management Officer at 2011- 2012  PM Desktop Replacement/Deployment at Inpex Corporation  PM Desktop Replacement/Deployment at Danone Group  PM Desktop Replacement/Deployment at XL  PM Project asset Management at BP Indonesia  PM Desktop Replacement/Deployment at Mandiri Sekuritas for Project Upgrade Anti Virus  Relation Manager at 2011, Project  Telkomsel, Indosat, Axis, Hivos, Tranportasi Gas Indonesia (TGI), Pt. INCO, Conoco Philips, Medco  Project Manager Manager at 2011, Project  PM Desktop Replacement / Deployment at PT .INCO at 2011  PM Desktop Replacement / Deployment at PT .THIESS Indonesia at 2010  PM Desktop Management Service/Service Desk at Bank BTPN at 2009-2010  PM Desktop Management Service/ Service Desk at PT. Telkomsel at 2009-2010  Assistance PM Desktop Refresh Project at PT. Telkomsel at 2008  Leader Desktop Refresh Project and service desk for PT Telkomsel at 2007 May 2001- Nov 2007 PT. Schlumberger as System Specialist Job Description:  Sept 2004 – November 2007 , System specialist  December 2006– April 2007, Telkomsel Desktop Replacement Project as Team Leader Regional Jabotabek and Pamasuka  November 2005– Maret 2006, Telkomsel Desktop Replacement Project as Team Leader Regional Jabotabek  Mar - Mei 2004, Amoseas Desktop Replacement Project as Technical Leader  Feb - April 2003 Project Aida ( Amoseas Jakarta and Garut ) as Engineer  Feb - Mar 2002 Project AIDA and MCTN Amoseas Jakarta, as Engineer  Mei 2001 – July 2004. Teknisi desktop support PT.Caltex Pacific Indonesia
  4. 4. May 1999 – May 2001 PT Ceria Utama Abadi. as helpdesk and desktop support, at PT. Caltex Pacific Indonesia. Job Description:  End User IT Support  Single point of contact for IT Service desk  Work with a team in providing 1st level solutions and supports to all IT problems  Incident management and documentation  Problem monitoring  Create SOP for IT Service Desk activities  Manage and coordinate IT Service Desk Personnel Feb 1996 – Apri1999 PT Sumber Rezeki as Leader Management building (Maintenance) at PT. Caltex Pacific Indonesia. Job Description:  Manage and coordinate team  Problem monitoring  Responsibility for problem building Feb1994 – Feb1996 PT Hostindo Job Description:  Cleaning Service Resume Summary Current Position : IT Manager at PT Cipta Artha Victory (Holding Purwana Group) Current Specialization : IT/Computer – Hardware/software , Helpdesk, Data Center, Analyst system, Project Management,Etc Highest Education : Bachelor's Degree in Computer Science/Information Technology Years of Experiences : 22 years References NO Nama Jabatan Perusahaan HP Number 1 Kardi Manager IT Manager PT Telkomsel 0811-100677 2 Felix Setiadi Manager Manager PT. Schlumberger 0812-8027381 3 Husni Iskandar Pohan Division Manager Country Service Delivery Manager Hewlett-Packard Indonesia (HP) 0817-221697 4 Ariyono P Director Director PT Telkom Sigma 0811-984588