The document describes various employment opportunities in the tourism and hospitality industry. It discusses jobs available in the airline industry like flight attendants, ticket agents, food service workers, dispatchers, and more. It also outlines roles in travel agencies, hotels, motels, cruise lines, motor coaches, car rentals, and the gaming/entertainment sector. Common positions include travel agents, hotel managers, tour guides, restaurant staff, and casino workers. The tourism industry offers a wide range of career paths.

1. Employment
OPPORTUNITIES and
QUALIFICATIONS
in the
Tourism and Hospitality
Industry

2. LEARNING OBJECTIVES:
• Describe the available jobs in the airline industry
• Describe the employment opportunities in the hotels and
motels
• Clarify the career opportunities in the travel agency
• Explain the job opportunities in the cruise line industry
• Be familiar with available jobs in motor coaches
• Describe the career fields in the car rental industry
• Explain the employment opportunities in the gaming and
entertainment industry

3. EMPLOYMENT OPPORTUNITIES IN TOURISM:
• At present, tourism has acquired the distinction of
being one of the world’s largest industries.
• It consists of many components such as
transportation, accommodations, food service,
tourist destinations, travel brokers, as well as
travel related services.
• Since tourism is a diverse and complex industry,
each sector offers several career employment
opportunities.

4. Available jobs in the airline industry:
1. Flight Attendant – its primary responsibility is to see to it that the
passengers are comfortable.
• Travelers often form their impressions of the airline – on their
experience with flight attendants.
• It has evolved from the career that was once called “stewardess”,
“hostess”, or “steward”.
• In the past employees who filled this position were young, female,
unmarries, attractive and required to be nurses.
• A lawsuit was filed by a young man claiming he was denied a position
as a steward position because of his sex, so the airlines had to
consider both men and women for the position as flight attendants.

5. • The flight attendants perform several personal services conducive to
the safety and comfort of airline passengers during flights, grrets
passengers, verifies tickets, records destinations and assigns seats,
explains use of safety belts, oxygen masks, and life jackets, and serves
previously prepared meals and beverages.

6. Available jobs in the airline industry:
2. Ticket Agents, Reservation Agents, Clerks
• The agents answer questions on flight schedules and seat availability
and make reservations.
• Their work brings them in telephone contact with general public,
travel agents, as well as their own company’s ticket agents.

7. Available jobs in the airline industry:
3. Airline Food Service
• This is a behind-the scene position but
an essential one in the airline industry
because they finally recognize the need
for quality meals to attract potential
passengers.
• The prerequisite for a position in airline
food service is educational training in
food service or practical experience in
the hotel or restaurant field.

8. Available jobs in the airline industry:
4. Flight Dispatcher – gives permission for
aircraft of specific airlines to take off.
• For example, PAL’s flight dispatcher
oversees all PAL carriers at a given
airport.
• The dispatcher evaluates all factors of
the flight including the airplane’s
status, the crew, weather
information,etc.

9. Available jobs in the airline industry:
5. Operations Agents, Station Ramp Agents
• They are in-charge of the supervision
and loading of baggage and cargo.
• Cargo weight must be evenly distributed
by these agents with corresponding lists
of members and passengers recorded.
• They are responsible for announcing
arrivals and departures.

10. Available jobs in the airline industry:
6. Sales Manager/District Sales Manager
• Oversee ticket and reservation offices,
supervise sales representatives and
promote traffic on their airlines.
• They maintain local contacts with travel
agents and tour operators to keep them
informed on the latest airline
promotions.

11. Available jobs in the airline industry:
7. Airlines Lounge Receptionist
• Admits number of guests to the airline
lounge, serves beverages and snacks,
opens the door to the lounge in
response to the sound of the buzzer,
verifies membership cards, answers
questions regarding schedule flights and
terminal facilities, and verifies passenger
reservation.

12. Available jobs in the airline industry:
8. Flight Attendant Supervisor
• manages a team of flight attendants on an
aircraft flight.
• make sure cabin crew staff are providing
excellent customer service and following
correct procedures.
• may attend to security issues or deal with
any passenger problems that arise during a
flight.

13. Available jobs in the airline industry:
9. Ramp Flight Attendant
• operate ramp-servicing vehicles and
equipment, handle cargo and baggage and
perform other ground support duties at
airports.
• employed by airline and air services
companies and the federal government.

14. Available jobs in the airline industry:
10. Crew Scheduler
• Ensure efficient utilization of pilots and
flight attendants as well as day-to-day
tracking of their attendance.
• Communicate schedule changes to
crewmembers in a timely manner.
• Ensure all crewmember assignments are in
accordance with FAA (Federal Aviation
Administration) mandated regulations and
company policies.

15. Available jobs in the airline industry:
11. Flight-Crew-Time Clerk
• Compile employee time, production, and
payroll data from time sheets and other
records.
• Conduct verifications of employment.
Compute wages and deductions, and enter
data into computers.
• Process and issue employee paychecks and
statements of earnings and deductions.

16. Available jobs in the airline industry:
12. Flight Reservations Manager
• responsible for providing travel
information, itineraries and prices,
handling customer complaints or concerns,
counseling clients on terms and conditions
of travel or making reservations and
sending out confirmation notices.

17. Available jobs in the airline industry:
13. Gate Agent
• making boarding announcements,
assigning seats, handling standby
passengers, monitoring jet way doors
during boarding and disembarkation, and
assisting in customer service duties.

18. Available jobs in the airline industry:
14. Gate Services Supervisor
• Serves as working supervisor for the daily
operations and activities of gate
ambassadors, ensuring the team provides
excellent customer service and that issues
and complaints are resolved quickly and
efficiently.

19. Available jobs in the airline industry:
15. Ground Host/Hostess
• process and check flight tickets and travel
documentation, allocate seats and issue
boarding passes.
• Furthermore, they check in the luggage.
Moreover, they arrange announcements or
make them themselves.

20. Available jobs in the airline industry:
16. Passenger Service Representative
• Assists ticketed passengers during check-
in, helping them check luggage and print
boarding passes, and ensuring that they
have proper documentation to board the
plane or ship.
• Airlines also station passenger service
agents at each gate before and during
boarding.

21. Available jobs in the airline industry:
17. Reservations Agent
• provide booking and reservation services to
customers.
• These services may include reserving hotel
rooms, airline tickets, rental cars, or cruise
cabins.

22. Available jobs in the airline industry:
18. Senior Reservations agent
• Providing administrative support for all
departmental activities and fulfil front line
reception duties where necessary.
• Processing reservations.

23. Available jobs in the airline industry:
19. Ticketing Clerk
• Performs duties related to the sale and
dispersal of event tickets, including
customer assistance, ticket selling and
payment processing.

24. Available jobs in the airline industry:
20. Aircraft Log Clerk –
• reviewing and distributing production,
work, and shipment schedules; conferring
with department supervisors to determine
progress of work and completion dates;
and compiling reports on progress of work,
inventory levels, costs, and production
problems.

25. Available jobs in the airline industry:
21. Airport Attendant
• Patrols airfield to ensure security of aircraft
and facilities.
• Verifies and reports specified amount of
gasoline and oil supplies.
• Blocks and stakes down airplanes.
• Records airport data, such as number of
planes stored in hangars, plane landings
and departures, and number of passengers
carried on planes.

26. Available jobs in the airline industry:
22. Flight Information Expediter
• Expeditors are oftentimes called master
schedulers as they are responsible for
setting schedules.
• As an expeditor, you are expected to keep
track of the movement of materials and
keep records.
• Must also stay in touch with third parties
and contact the vendor to make sure
supplies are correct.

27. Available jobs in the airline industry:
23. Airport Manager
• Directing the regular operations of the
airport.
• Through the supervision of the various
airport staff and departments, the airport
manager keeps an overall tab on the
proceedings within the airport.
• Developing airport policies and procedures.

28. Available jobs in the airline industry:
• 24. Station Manager
• He/she is in charge of handling flights and
supervising the operational team on the
airport site.
• He/she is also in charge of a team of
ground staff.
• The ground handlers work to welcome
passengers at the airport.

29. Available jobs in the airline industry:
25. Chief Airport Guide
• Supervise assistant guides who conduct
airport tours.
• Schedule work to the guides who conduct
guided tours of the airport.
• Arrange tours as the per tourist groups'
interests.

30. TRAVEL AGENCIES:
1. Travel Agent
• sells transportation, lodging, and
admission to entertainment activities
to individuals and groups planning
trips.
• Offer advice on destinations, plan
trip itineraries, and make travel
arrangements for clients.

31. TRAVEL AGENCIES:
2. Travel Information Center Supervisor
• Directly supervise and coordinate the
activities of clerical and
administrative support workers.

32. TRAVEL AGENCIES:
3. Tour Operator
• responsible for organizing and
preparing holiday tours.
• Follow trends in the popularity of
destinations and packages, and
adjust company plans accordingly.

33. TRAVEL AGENCIES:
4. Tourist Information Assistant
• help people by providing information
and books, leaflets and magazines
relating to the local area.
• Work may involve booking
accommodation, arranging displays
and selling local materials, such as
maps and souvenirs.

34. TRAVEL AGENCIES:
5. Tour Guide
• membersof the hospitality and travel
industry who show visitors around
places of interest.
• May lead groups or individuals
through historical sites, museums,
geographic destinations and on
outdoor excursions.

35. HOTEL and MOTEL
1. Hotel/Motel Manager
• oversee all day-to-day operations and functions of a hotel or
motel. These include managing reservations, security,
supervising reception, coordinating room service, hospitality and
housekeeping activities.
2, Lodging Facilities Manager –
• Inspect guest rooms, public areas, and grounds for cleanliness
and appearance.
• Ensure that company standards for guest services, décor, and
housekeeping are met.
• Answer questions from guests about the lodging facility's policies
and services.

36. HOTEL and MOTEL
3. Hotel Clerk - coordinate room reservations, greet hotel or lodging
guests at arrival, and check them into their rooms.
• Clerks must maintain knowledge of room rates and housekeeping
schedules to coordinate room availability.
4. Sales Representative - serve as a direct link between the various
hotel departments and the sales team.
Responsibilities include increasing customer loyalty through the
creation of special offers, promoting the hotel at trade shows,
networking with travel agencies and local vendors, and promptly
responding to client inquiries.

37. CRUISE LINES
1. Cruise Line Director - the ship's officer responsible for passenger
activities and entertainment onboard.
2. Documentation Supervisor - supervises and leads the
documentation department and staff.
• He/she is responsible for creating, maintaining, technical and
business documentation including all communication materials
for internal and external use.
3. Chief Steward/Stewardess - in charge of the interior of the yacht
and have a similar role to a steward/ess, but on a more senior level.
• The Chief Steward/ess manages and recruits the interior staff
and reports directly to the Captain. The most important aspect of
the Chief Steward/ess role is his/her attention to detail.

38. CRUISE LINES
3. Social Director - in charge of making sure guests are having a
good time.
• manage the social, as opposed to technical, side of the cruise.
You offer support and hospitality to guests, plan and set up
events and perform organizational and clerical work.the ship's
officer responsible for passenger activities and entertainment
onboard.
4. Booking Supervisor – supervises and coordinates activities of
workers engage in booking shipments of cargo on ships and keeping
booking control records to ensure maximum utilization of c argo
spaces, reviews record of bookings and assigns booking duties to
workers.

39. MOTOR COACHES
1. Bus Dispatcher
2. Bus Attendant
3. Dispatcher Clerk
CAR RENTAL COMPANIES
1. Sales Rental Agent
2. Reservation Agent
3. Car Rental Sales Representative
4. Automobile Rental Clerk

40. GAMING ENTERTAINMENT INDUSTRY
a. Hotel Operations
• Very similar with the career opportunities in the full-service
hotel industry
• The rooms and guests services departments offer the most
opportunities for students of hospitality management
b. Food and Beverage
• Gaming entertainment has many food and beverage outlets
including restaurants, hotel room service, banquets, and
positions in both front of the house and back-of-the-house food
and beverage operations

41. GAMING ENTERTAINMENT INDUSTRY
c. Casino Operations – is divided into 5 functional areas:
• Gaming operations staff
• Casino service staff
• Marketing staff
• Human resources staff
• Finance and administration staff
d. Retail Operations – demands an expertise in all aspects of retail
from store design and layout to product selection, merchandizing
and sales control
e. Entertainment Operations – for those interested in stage and
theater production, lighting and box office management talent
management and booking.