1. +1(829) 471-1433
m.gomez@clsagroup.com
Santo Domingo, D.N.
CALA Strategic Alliance Group
Business Process Outsource and Contact Center experts in
Customer Care, Lead Generation, Sales Development and
Telecommunications.
What We Do
Our mission is to deliver cost
effective high quality customer
experiences, as a result of our
commitment and dedication. In
return, we create opportunities
and value for employees, clients
and our customers.
Expertise
Multi-Lingual Agents
English, Spanish, French & Creole
Multi-Services
Customer Service & Sales
Tech Support Services
Lead Generation
Collections
Overflow
Disaster Recovery
Turn Key - Hosting
Multi-Platform
CRM / Salesforce
ERP
Foto Where We Deliver
CALA – Central America, Latin
America & USA
Capabilities
+1,000 FTE capacity
Dominican Republic, Guatemala,
Colombia & Multiple U.S Locations:
Arizona & Florida.
IS/IT Infra / Engineering
100% VoIP Voice & IP-PBX
Off-site redundant secure storage
Full-site backup generator
Call Handling
Inbound Routing
Predictive Dialing (outbound)
Client / Data Reporting
Real-time Agent listen-in
Real-time / Historical Dashboards
Call Recording Archive
Security
CCTV Monitoring & Recording
Badge Access Controlled facility
Compliance
Clean Desk Environment
HIPAA
PCI
“Our people, our
transparency, our reliability is
what drives us to deliver best
in class customized and
strategic global solutions.”
Mario Gomez| Founder
Systems
Support Processes
Standardization
Secure High Performance
Our Culture
Our culture is the overall
environment, attitude, creativity,
management style, values of life
and actual physical surroundings
which all work together in the
attempts to make each individual
better and happier, so that each
one of us will then spread this to
each other, our customers, and
our clients. This will set us apart
from others it is not just the
diversity of our skills and
expertise, but the quality of
employees we attract. We attract
real people - creative, caring,
and, most important, committed
to high quality service and
motivating performance.
Processes
Lean & Standard
KPI’s
Continuous Improvement
Reengineering
Client Oriented
Understand the business
Anticipate Customer Needs
Contribute to bottom line
People
Well Trained
Motivated
Reward on Performance
and Innovation
Key for
Sustainable
Operations: