1. Work History Details:
Overview
- Playedavital role inPioneering BPOaccountsrangingfrom – CreditReport,Sales,Customer
Service,Technical Support,Banking,Mobileservices,Back-office andHRSharedServices.
- Handledmultiple start-upProjectsand managedtotransitionoperationsfromProjectPhase to
Businessasusual.
- Has great degree of experience inClientRelationsandAccountManagement.
- Vastexposure indealingwithHighRankingofficialsandexecutivesof companies.
- In depthexperienceinworkingwithdifferentdepartmentsof the organization.
Highlights
SUPPORT TEAM LEADER – ANZ Global Services(HR Shares Services)
- Accountable tothe BusinessUnitheadandVice Presidentof HumanResources.
- Managed keyoperational componentsof the HRShared Services.
o QualityAssurance –developedqualitymethodologytoalignserviceswiththe
company’svaluesandemployee satisfaction.
o Forecasting&Scheduling – ensure agreedSLA and staffingismet(ProfitandLoss)
o SubjectMatter Expert – firsthandsupportfor HR businesspartners(FloorSupport,
Handlesescalatedcallsandcasesthatneedspecial handling).
o KnowledgeManagement –Overall governance of the IntranetandPolicy
Formulation of the company.Worksdirectlywiththe stakeholdersandbank
executivesforHRpolicy changesandroll-outs.
- ProvidedHumanResource services (all aspectsof HR– StrategicManagement;Workforce
and Planning;TrainingandDevelopment;CompensationandBenefits;PolicyFormulation
and Employee Relations) tointernal customer(around50,000 employees) to32 countries
viaemail,phone andinpersonsupport.
- Pivotal partof the Projectteam(partof the PioneerTeam) wholeadthe Conceptualization,
Planning,Execution,Transitionof the entire HRSharedServices (restructure).
TEAM LEADER – APAC CustomerService (Mobile customerservice & Back-office Provisioning)
- ReportsdirectlytoOperationsManagerandDirector
- Handledthe onlyback-office accountinthe company.
- Managed 4 AssistantTeamLeaderto identifyanddefineoperational improvementsand
facilitate theirimplementation.
- Playedacrucial role inthe Start-upand closingdown(unable togetcontractrenewal from
the client) of the entire program.
o WorkedwithHR RecruitmentandEmployee Relationsforthe placementof FTE’sto
otherexistingaccountsforthe continuationof theiremployment.

2. MARKETING and RECRUITMENT SUPERVISOR - PeopleSupportInc.
- VoluntaryRole –Accountdownsized due toEconomicFinancial Crisis andcompanyinthe
processof beingboughtbyanothercompany.
- Managed Front-endrecruitmentspecialistwhoconductinitialpaper&phone screening.
- ConductsFinal InterviewforLeadershipRoles.
- Spear headedmultipleJob FairsandExposinMalls andcampuses.
TEAM SUPERVISOR (ManagementResolutionGroup - MRG) – PeopleSupport Inc.(Banking &
Escalations)
- Part of the PioneerTeam
- Playedacentral role inthe conceptualization,planningandcreationof the EscalationTeam
(MRG).
- Reportsto the AccountManager.
- Establishedanddevelopeddepartmentskeyoperational functions –Quality monitoring;
SchedulingandForecasting; TrainingandReporting.
TEAM LEAD – RMH TeleservicesInc.(Technical Support – Escalations Tier2)
- Supports5 linesof businessvial 3mediums(Email,ChatandPhone).
- Start up teamfor the campaign.
- POCfor Knowledge Managementcalibrationwiththe clienttoensure all troubleshooting
stepsisup to date and accurate.