1. Manish Kamal
Manish.bacs@gmail.com
Mobile: +91-9953427986
Skype: Manumastaan1
Professional Summary:
Customer-focused ClientService Specialistunderstands theimportance of customer servicein the banking
industry.Excellent performance of all transactionsand good communication of products and information.
Has four years of ClientService Specialistexperience.
Professional Experience
July 2014-present EXL services.com- Noida, Senior Client Service Specialist
• Process payment(ACH, BACS, NEFT/RTGS etc.) as per the clientinstruction letter and SWIFT
messages.
• Providing periodically statements to client.
• Workingon signaturemaintenance queries.
• Workingon exception wire items.
• Ensured all transactionsand contracts adhered and complied to KYC guidelines and regulations.
• Workingon queries related to accountopening and reviewing related documents whileopening an
account.
• Responsiblefor managingthe operations seamlessly and timely SLA delivery alongwith maintaining
high levels of customer satisfaction.
• To ensure team members achieve agreed standards in relation to their job assignments.
• To ensure trainingof new staff on the process knowledge and corporatepolicy rules
• To monitor and document work scheduleof staff and absences.
• Responsiblefor monthly Performance report.
• To ensure that all internal/external customer queries arefollowed up on a timely basis
• Have builtstrong network of contacts within the industry
• Workingas a Key contactfor all problems and queries with specific businessassigned
• Organized,implemented and confirmed completion of work assignments
• Deliver accurateand timely services within specified deadlines.
• Completed all transactions with a smile.
December 2010 -July 2014 BA Continuum India Pvt. Ltd. –Gurgaon, Client Service Specialist
• Process and inputwire transfer payments and administrativemessages into the Money Transfer and
or Correspondent Bank Systems.
• Followinstructions and guidelines for processingForeign Currency Payments.
• Receive, release, and process wire transfers thru Federal Reserve and Correspondingbank
relationships.Process wires in thevarious queues such as repair,exception etc.
• Review and releasewires from the OFAC queue accordingto established guidelines.
• Periodically conductWires Self Audit.
• Evaluate, respond, and correct any auditexceptions or concerns related to wires.
• Performs wire related research and responseto customer wire inquiries,research,and subpoenas.
• Providesupport to other Bank department team members to include,but not limited to resolvingor
escalation of issues.
• Perform wire related research and responseto Accountingreconciliation questions.
• Identify and recommend new methods and procedural enhancements to make daily operations in
the area more efficient.

2. Professional Qualifications:
B.Com from Veer Bahadur Singh Purvanchal University Jaunpur with Second division.
Educational Qualifications:
• Senior Secondary from Government City Inter College, Ghazipur,(U.P. Board) with Firstdivision.
• Secondary from Government City Inter College, Ghazipur (U.P. Board) with Second division.
Computer Proficiency:
• MicrosoftWindows XP, 7
• Proficientin MicrosoftOffice –Excel, Power Point& Word
Extra-curricular Activities/Participations:
• Participated in Officeannual function for Singing Competition
Personal Details:
Father’s Name :Mr. Kamal KantSrivastava
Mother’s Name :Mrs. Meera Srivastava
Date of Birth :25-August-1989.
Permanent Address : S-80, Shakarpur,New Delhi 110092
Languages known :English and Hindi.
Declaration:
I hereby declarethat all theabove mentioned information is correctas per my knowledge.
(MANISH KAMAL)