1. Manfred Bachmann
2305 Walden Dr. Phone 706 - 814 6792
Augusta, GA. 30904 e-mail mannibach@comcast.net
SPECIAL SKILLS
• Command of Export/Import regulations
• Excellent knowledge facilitating difficult logistical
processes
• Analytical mind and profound knowledge of PC systems
(hardware and software)
• Ability to solve computer problems/repair crashes
• Ability to implement networks/serve as network
administrator
LANGUAGES
Native - German, Secondary - English and French
(both fluent)
SOFTWARE
MS Office v4.2, v97, v2000, v2003 & v2010
(all components); MS PowerPoint;
Windows 95, 98, Me, 2000,NT 4.0, XP, Vista Windows 7
& Windows 8
EDUCATION
4/1987-4/1988 SOWI Training Institute for Business Administration,
Essen/ Germany
Major field of study:
Accounting and Business Management (re-certification)
9/1970-2/1974 Rheinstahl Export GmbH, Essen/Germany
Major field of study: Business Management
4/1961-8/1970 Realschule Essen-West, Essen/Germany
WORK EXPERIENCE
4/2011-present SITEL, Augusta, GA.
Position: Workforce Management Administrator
Responsibilities: provide the highest degree of
professionalism and effectively manage the day-to-day
functions by interacting and cooperating with clients, staff
and management to provide outstanding customer service. Making
sure that the right number of skilled people and supporting
resources are in the right place and the right times to handle
an accurately forecasted workload, at the service and quality
levels desired
9/2007-4/2011 SITEL, Augusta, GA.
Position: Workforce Site Coordinator
Responsibilities: Maintain employee data related to Human
Resources and Operations within scheduling software, adjust
schedules temporary and permanently.
Maintaining ranking system in employee database,
Allocating vacation/PTO time off requests, updating requests
for offline time.
Informing Regional Managers of forecasting/scheduling of any

2. additions, removal or adjustments that need to be made to
split/skills. Create and provide daily updated reports to
Senior management pertaining to last day’s performance and
efficiency as well as staffing/attrition.
Provide grade books for new hires to Learning Manager, create
login sheets for new classes with newly created logins and
approved schedules. Participate in various conference calls
with and without client(s).
7/2005-9/2007 SITEL, Augusta, GA.
Position: Workforce Management Administrator
Responsibilities: provide the highest degree of
professionalism and effectively manage the day-to-day
functions by interacting and cooperating with clients, staff
and management to provide outstanding customer service. Making
sure that the right number of skilled people and supporting
resources are in the right place and the right times to handle
an accurately forecasted workload, at the service and quality
levels desired
1/2003-7/2005 SITEL, Augusta, GA.
Position: Customer Service Professional
Responsibilities: over the phone troubleshooting for
HighSpeed Internet and cable TV customers within
a set timeframe using all available tools and skills
for all Windows and Mac operating systems.
5/2002-12/2002 unemployed, waiting for Employment Authorization
5/1997–4/2002 TNT Express, Troisdorf/Germany
Positions: Logistics Coordinator, Tender Manager
Responsibilities: Creation and implementation of the most
efficient systems for key accounts using both system networks
and foreign services. Analyzing requests for quotes in both
verbal and written communication with clients (English and
German languages).
Preparing MS PowerPoint presentations for executive briefings.
10/1988-4/1997 TNT Express, Cologne Airport, Cologne/Germany
Positions: Customer Service Manager, Quality Controller,
and Operations Supervisor
Supervised 15 people, developed improvements (temporize,
optimize the workflow, create and implement new setups of
equipment within all work sections) resulting in more
than 25% faster release of freight to be lodged to 15 aircraft
and 25 trucks and a dramatic improvement in productivity.
Responsible for compliance measures and the schedule of the
entire process on capsizing of all freight from arrival in the
European Hub until departure by air and road linehauls.
Reporting to executive management
Troubleshoot difficult areas like delayed linehauls and re-
routings and planning the necessary modifications of all job
steps.
5/1988 - 9/1988 TNT Express, Cologne/Germany (Part Time)
Position: Data Entry Clerk
Responsibilities: Entry of data into Track and Trace
System for 25 depots.

3. 6/1976 - 4/1987 Thyssen-Rheinstahl-Technik, Dusseldorf/Germany
Position: Special Clerk of Foreign Trade Business
Responsibilities: Complete administration of all
foreign trade business, particularly ensuring
completion of appropriate documentation of terms
and payment conditions.
5/1974 - 5/1976 Military Service (GERMANY)
References
William E. Johnson
retired Major (Sheriff’s office Augusta)
Elaine Johnson
Superior Clerk in Sheriff’s Office Augusta.
Luann Staulcup
Assistant Clerk in Sheriff’s Office Augusta.
Gene Staulcup
owner of P.I. office Augusta
Jack Baker
Supervisor Department of Labor