Ms. Makhosazana Pearl Ndlovu is applying for a new position. She has a Diploma in Sports Management and relevant experience working in customer service roles at Woolworths and as an intern at the South African Football Association. Her skills include communication, problem solving, and teamwork. Her goals are to advance her career through skills development and work for a dynamic organization where she can contribute and make a difference.

1. Additional Personal Details
Name Ms Makhosazana Pearl Ndlovu
Date of birth 1987-12-09
ID Number 871209 0365 083
Gender Female
Marital Status Single
Highest Qualification Diploma in Sports Management
Nationality South African
Contact number/s 061 467 6134/ 079 888 9792
Physical Address 10 Asparagus Street, Palm Ridge, Germiston. Gauteng 1452
Notice period As soon as possible
Drivers licence Code 08 (B)
Biographical Profile
Biographical
Profile
Through my experience working for Woolworths Clothing Store and SAFA, I
have improved analytical, communication and interpersonal skills. The
exposure I obtained in a diversified environment through working in teams as
has helped me to understand the importance of teamwork. This includes well
developed problem solving skills, sound leadership and group facilitation
skills.
I am not only dedicated to work at but to people I work with. Without
working together it impossible to achieve desired objectives. I am credible,
honest and committed. In the past three years that I have worked at the
Customer service I have never had a surplus or shortage in my till .
Goals
Goals ❑ To advance my career by developing existing as well as new skills
❑ To work with a dynamic team that fosters and rewards creativity and intellect
❑ To contribute and make a difference in a prosperous organisation
Core Competencies
Core
Competencies
Proactive and dedicated in pursuit of allocated tasks to achieve the
required, results and realise objectives,
Responsible, reliable and trustworthy,
Excellent analytical skills and a good problem solver,
Detailed, logical and process driven,
Resourceful at completion of projects,
Effective at multi-tasking,
Attaining objectives through teamwork process,
Skills
Skills Proficient in using Microsoft Office applications, Telephone etiquette
Process an understanding of professional boundaries
Communicate clearly verbally and in written form
Respond positively to change
Ability to work effectively under stressful conditions

2. Knowledge and competent of FICA process
Good interpersonal and organised
Willing to work overtime when is needed to do so
Knowledge of basic financial management
Education – Secondary Schooling
Year Matriculated 2006
Highest Standard PassedGrade 12
Last School Attended Providence Academy
Subjects English, Zulu (Home language), Biology, Geography& Physics
Science and Mathematics
Education – Tertiary (Degrees)
Year 2010
Qualification Diploma in Sports Management
Institution ROSEBANK COLLEGE
Subjects Sport Management 1&2,Sports History 1&2 , Sports Law, Public Relations,
Sports Communication ,Human Resource management ,Entrepreneur ,Sports
Governance, Financial Management ,Business Management ,Marketing and
Business Communication
Year 2015
Qualification Introduction to SAMTRAC
Institution NOSA
Subjects Introduction to incident management and reporting
Year 2016
Qualification SAMTRAC
Institution NOSA
Subjects Incident Management and Occupational Safety
Career History
Current employment
Company Woolworths Pty Ltd
Position Customer service assistant
Department CUSTOMER SERVICE
Responsibilities • Manage and issue store cards
.Issuing and receiving credit card

3. • Assist with the management of administrative related functions
• Performing specific financial accounting and administration related functions
e.g Cash flow in the business – practical example banking of cash available on
daily basis
• Ensure that customers are handled with care in terms of Customer
Relationship Management (CRM)
• Attend on customers requisition.
• Credit card auditing
 Manage refunds and exchange of goods
Previous
employment
Company SOUTH AFRICAN FOOTBALL ASSOCIATION
Position INTERNSHIP
Department ADMINISTRATION AND EVENT COORDINATOR)
Responsibilities • Overall office administration
 Events co-ordination
 Logistics and travelling coordination
References
Name Mr Chris Sephuma
Organization Woolworths Alberton
Position Food Department Manager
Telephone Number 011-866 3500/082 569 639
Name Mr Mbuso Cele
Organization SAFA
Position Administrator
Telephone Number 071 976 6796