1. Sandra Abercrombie
168 Lynnwood Drive SE,
Calgary, AB (T2C 0S8)
Cell: (780) 932-4276
abercrombiesandra@gmail.com
Objective
To obtain a position in which will offer a variety of challenges and responsibilities where
my abilities and skills can be fully utilized.
Summary/Highlights of Qualifications
Personal enthusiasm and can collaborate with a wide range of personalities, contributing
to a team environment and can work independently.
Dedicated, punctual, focused, dependable, positive, able to adapt to a variety of
situations, flexible and can multi task.
Skills in organization, time management, stress management and oral/written
communication
Developed interpersonal skills, maintaining positive relationships and able to deal
professionally and tactfully with people in diverse circumstances.
Able to analyze many problems and situations using more than one perspective in order
to get the full picture and help in the best possible manner.
Employment History
Customer Service Representative Bubbles Car Wash (Calgary, AB) – September 2014-
Present
Greeting and developing relationships with regular clientele, as well as promoting
weekly specials and offers
Opening and closing floats, money management
Monitored and maintain weekly and monthly inventory and fulfill orders
Handling customer inquiries via multi-line telephone
Help managers schedule staff,
Fulfill orders for office supplies/deli/car wash supplies
Offer quick, appropriate and solutions for customer complaints that satisfy both
parties
2. Customer Service Representative Bubbles Car Wash (Edmonton, AB) – April 2003-
June, 2014
Greeting and developing relationships with regular clientele, as well as promoting
weekly specials and offers
Opening and closing floats, money management
Monitored and maintain weekly and monthly inventory and fulfill orders
Handling customer inquiries and complaints via multi-line telephone
Organize and maintain appearance of store front
Certificates/ SpecializedTraining
ASIST – Applied Suicide Intervention Skills Training – Completed March 6, 2012
Personal Safety/Security Skills Workshop – Completed February 14, 2012
Domestic Violence Workshop – Completed March 19, 2012
FASD Workshop – Completed March 20, 2012
Education
Grant MacEwan University
Correctional Services Diploma Graduated June 2013
Concordia University College of Alberta
Three year bachelor of Sciences with a major in Mathematics and minor in
Education ( 2011)
Ross Sheppard High School
High School Diploma with Honors ( Graduated June 2007)
FieldPlacement
Edmonton Urban Parole (Jan 2013 – Apr 2013)
Gaining skills in organization
Writing casework records, travel permits/weekend passes and community
assessments following federal guidelines
Using government systems to achieve information about clients
Interviewing clients and building rapport
Exposure to the community and institutional corrections
YouCan Youth Services the Verto Project (Sept 2012- Dec 2012).
3. Gaining practical skills and knowledge while working in challenging situations
with youth who are committed to making a positive change.
Facilitating circles and utilizing restorative justice practices
Building relationships with youth
Interviewing
Knowledge of other youth agencies
Volunteer Work
Yearly Participate in the Zep Annual Golf Tournament for the Zebra Foundation (2008 –
2013)
Study Buddy at Londonderry Junior High School for the 2011-2012 school year.
4. References
Wendy Pollock
Parole Supervisor at Edmonton Urban Parole Office
Wendy.Pollock@csc.scc.gc.ca or 780-495-4910
Richard Flank
YouCan Youth Services, Verto Project
Richard.flank@youcan.ca or 780-444-3348 ext. 33
Ken Schawalder
General Manager Bubbles Car Wash
ken@bubbles.ca or 780-718-0500
Scott Fenez
Manager Bubbles Car Wash
scott@bubbles.ca or 780-460-4401
