Micheal O'Sullivan's presentation at the first BMF HR Forum. This presentation highlights MOL's Specialist Product Knowledge Training programme that equips learners with the skills and knowledge to offer customers consistently high quality service. Visit http://www.mollearn.com/construction-courses for more information.

1. BMF HR Forum
BMF Training Opportunities
Builders Merchants Federation
MOL
City & Guilds
Construction & Electrical
Specialist Product Knowledge Programme

2. BMF HR Forum
BMF Training Opportunities
What is Specialist Product Knowledge Training?
Accredited by City & Guilds, the Specialist Product
Knowledge Training programme equips learners with the skills
and knowledge to offer customers consistently high quality
service.
The training is designed for employees of builders’
merchants.
The modules are supplied as workbooks and can be studied
either in the workplace or at home.

3. BMF HR Forum
BMF Training Opportunities
What are the business benefits?
Employers will…
Have a more effective and proactive member of staff, with an
increased knowledge base in relation to the specialist product
knowledge area studied
Have actively invested in the development of enhancing
customer care provision
Be promoting an increased awareness in sustainability and
renewable energy issues

4. BMF HR Forum
BMF Training Opportunities
What are the business benefits?
Learners will...
Gain a nationally recognised qualification
Increase and develop their specialist product knowledge
Develop an understanding of how products are used by
customers
Develop an appreciation and understanding of the
sustainability issues related to products and practice within the
product area
Enhance their ability to serve customers

5. BMF HR Forum
BMF Training Opportunities
What do learners receive?
Module on the subject area of their choice
Access to a personal MOL Virtual Learning Account
Tutor support by email
Three months to complete each module
Comprehensive personalised assessment feedback
Their completed module to keep for reference
City & Guilds unit certificate

6. BMF HR Forum
BMF Training Opportunities
Training modules: subject areas
Choice of 42 industry-specific training modules:
Foundation Programme: 3 modules
Key to workplace knowledge: 2 modules
Building & Timber: 16 modules
Climate Management: 3 modules
Electrical: 8 modules
Heating & Plumbing: 10 modules

7. BMF HR Forum
BMF Training Opportunities
Training subject areas – Heating & Plumbing
Central Heating
Underfloor Heating
Plumbers Brassware
Drainage Above Ground
Bathrooms
Commercial Heating
Tubes, Fittings & Flanges
Valves
Plastic Pipes & Components
Boilers & Replacement Parts

8. BMF HR Forum
BMF Training Opportunities
City & Guilds qualifications
Unit certificates: each module
Foundation Award: two ‘foundation’ modules
Award: two ‘programme’ modules
Certificate: five ‘programme’ modules
Diploma: ten ‘programme’ modules

9. BMF HR Forum
BMF Training Opportunities
Purchase Options Price Length of programme
Individual module £ 150.00 3 Months
Award: (2 modules) £ 250.00 6 Months
Award to Certificate: (3 modules) £ 350.00 9 Months
Individual module to Certificate: (4 modules) £ 450.00 12 Months
Certificate: (5 modules) £ 550.00 15 Months
Diploma: (10 modules) £1000.00 30 Months

10. BMF HR Forum
BMF Training Opportunities
Purchase Options Price Cost Savings
Individual module £ 150.00 N/A
Award: (2 modules) £ 250.00 £ 50.00
Award to Certificate: (3 modules) £ 350.00 £ 100.00
Individual module to Certificate: (4 modules) £ 450.00 £ 150.00
Certificate: (5 modules) £ 550.00 £ 200.00
Diploma: (10 modules) £1000.00 £ 500.00

11. BMF HR Forum
BMF Training Opportunities
How to apply
Each learner completes an application form
Available from BMF or MOL
Application form is returned to the BMF
Contact BMF:
Telephone: 02476 85 49 80
Email: james.spillane@bmf.org.uk
Contact MOL:
Telephone: 0161 953 6215
Email: customersupport@mollearn.com

12. THANK YOU
Presented by
Michael O’Sullivan