1. Lorraine Olivarez
1897 W. Westwind St. Colton, CA 92324
olivarezl420@gmail.com
C:(909) 534-2472
OBJECTIVE
Bilingual Certified Medical Assistant with 10 years experience that loves working with
the public with Compassion, Integrity, Excellence, Teamwork, and Wholeness.
Skills
 Supports Emergency Department by performing basic emergency medical procedures as directed.
 Assists nurses and physiciansin theperformance of their functions.
 Performs cardiac monitoringand dysrhythmia recognition and performs designated directand indirect
age-specific and developmentally appropriatepatientcare activities in a fastpaced environment under
the supervision of a Registered Nurse (RN).
 Identifies and reports life-threateningdysrhythmias immediately to RN.
 Operates and troubleshoots equipment used for basic job functions.
 Greets patients as they enter the Emergency Department and performs required secretarial/registration
and patient care duties.
 Promotes positiverelationshipswith patients,families,staff,and visitors.
 Assists with care,troubleshooting,and maintenance of equipment and supplies asneeded.
 Follows policies,protocols,techniques,and guidelines.
 Meets qualificationsand competencies as identified in the unit-specific Plan for ProvidingCarefor
Emergency Services.
 Utilizes interpersonal skillsto maximizecustomer servicein a manner that supports excellence in
customer service, and safepatient care.
 Contributes to a work environment of caringand cooperation among a culturally diverseworkforceand
patient population.
 Able to read, write legibly,and speak in English and Spanish with professional quality.
 Able to use computer, printer, and medical softwareprograms.
 Able to relate and communicate positively,effectively, and professionally with others and be assertive
and consistentin followingpolicies.
 Work calmly and respond courteously when under pressure,teach and collaborate,and accept direction.
 Able to communicate effectively in English and Spanish in person,in writing,and on the telephone.
 Think critically,performbasic math functions, manage multipleassignments effectively, organizeand
prioritizeworkload, work well under pressure,problem solver, recall information with accuracy,pay close
attention to detail,and work with minimal supervision.
 Able to distinguish colors, hear sufficiently for general conversation in person and on the telephone,
identify and distinguish various sounds associated with the work place, see adequately to read and
interpret vital sign information,computer screens,medical records,and written documents necessary to
position,and discern temperature variances through touch.
 Able to function in disaster situations.
 Ableto work nights,weekends,and holidays.

2. WORK EXPERIENCE
Arrowhead Regional Medical Center
Certified Medical Assistant – August 2012 to April 2014
 Worked on a mobile clinic taking vital signs, EKGs, blood draws, input patient
information into the system, reported changes in patient conditions to the RNs,
and worked closely with doctors and staff to ensure patient flow was at its best.
Horrigan Enterprise
Support Staff – July 2011 to August 2012
 Assisting clients with daily routine, shower, dinner, and dressing. Administered
medication, and kept patients on a routine.
Riverside County
Medical Assistant– February 2009 to April 2009
 Rooming pt. assisting nurses and physicians with many procedures, vital signs,
calling in prescriptions, monitoring pt. for a variety of symptoms and reporting to
doctor, keep pt. flow in a clinical setting .
Arrowhead Regional Medical Center
Emergency Clinical Assistant– June 1996 to March 2008
 Assisted doctor and RN in county emergency room, took patients vitals, wound
care, EKGs, inputting patient information into computer, ordering lab work,
receiving patient results, worked in a variety of departments throughout the
hospital, as well as ambulatory clinics, rooming patients in the E.R., assisted in
many procedures; including minor and major traumas, kept patient flow in the
E.R. as well as ran the ER/ Urgent Care extension clinic.
EDUCATION & TRAINING
Redlands Adult School
Licensed Vocational Nurse
Attended 2010 to 2011
Redlands ROP
Medical Assistant/ Phlebotomy
Graduated August 1995
Redlands High School
Graduated June 1991