1. L O R I A N D R E W S
130 Thornton Ct., Fayetteville, Georgia | Cell 919-801-9009 | loriandrews77@iCloud.com
CHICK-FIL-A EXPERIENCE
April 2015 – Current | Truett’s Luau | Fayetteville, Georgia
Office Administrator • Supervisor • Certified Trainer
§ Prepare payroll, perform customer care duties, interview job applicants, and motivate associates.
§ Monitor customer satisfaction and resolve customer issues.
§ Greet, interact and personally serve customers.
§ Count registers, safe and make deposits.
§ Ensure employees follow all safety and health guidelines.
§ Certified as Chick-fil-A Certified Trainer.
§ Trained new staff at Columbus IN (FSU Grand opening, April 2016).
§ Train new staff at Truett’s Luau, Fayetteville GA.
August 2008 – May 2011 | Chick-fil-A | Henderson, North Carolina
Team Leader
§ Managed drive-thru and a team to have a positive impact on customers’ dining experience.
§ Performed facility opening/closing procedures.
§ Trained new team members, Implemented company policies, procedures and worked with a diverse staff to
accomplish team and store goals.
§ Ensured:
Ø Team Members followed recipes and read tickets to accurately prepare all orders.
Ø Team Members worked at a pace to maintain restaurant’s established speed of service guidelines.
Ø Workstations were clean at all times.
Ø Cashiers followed cash handling procedures at all times.
Ø Proper security and cash handling and control procedures.
Ø Team Members monitored dining room, restroom, parking lot and overall facility cleanliness.
§ Performed above tasks as needed throughout shift.
§ Addressed guest issues; consulted with management regarding complex issues.
§ Maintained a positive work relationship
§ Treated all employees with respect while providing them direction and feedback.
§ Communicated employee performance, policy and procedure violations to management for appropriate handling.
August 1994 – June 2000 | Chick-fil-A at Capitol Crossing | Raleigh, North Carolina
Team Member
§ Customer service: took orders, managed drive-thru, and worked toward customer satisfaction.
§ Received Chick-fil-A leadership $1000 scholarship.
OTHER PROFESSIONAL EXPERIENCES
August 2006 – August 2008 | Norlina Christian School | Norlina, North Carolina
Middle School Teacher
§ Provided daily instruction in subjects - English, Science, History, Health & Bible to 5th
and 6th
grades students.
§ Planned daily lessons, Graded and performed student assessments.
§ Assisted PTA (Parent-Teacher Association).

2. 2
July 2005 – July 2006 | Almost Home Wee Care, LLC. | Youngsville, North Carolina
Day Care Lead Teacher
§ Planned daily lessons per North Carolina State requirements.
§ Implemented daily activities for four-year-old children; circle time, reading, teaching, basic Pre-K skills, etc.
§ Communicated to parents about child's progress.
January 2005 – May 2005 | Middle Creek Retreat Center | Fairfield, Pennsylvania
Hostess
§ Welcomed guests to the center.
§ Prepared and served meals for the guests.
§ Performed housekeeping duties.
§ Ensured guest satisfaction during the entire stay.
June 2000 – January 2005 | Southeastern Baptist Theological Seminary | Wake Forest, North Carolina
Office Secretary to Director of Housing & Campus Maintenance
§ Assisted the Director of Campus Maintenance.
§ Ordered stationary and maintained inventory for the Seminary maintenance department.
§ Scheduled work orders and campus events.
§ Answered phones, delegated and processed Seminary campus and residential maintenance requests.
§ Prepared and assisted Payroll specialist.
VOLUNTARY CHRISTIAN MINISTRY EXPERIENCE
June 1996 – June 2006 | North Ridge Christian and Missionary Alliance | Raleigh, North Carolina
Youth Ministry Assistant
§ Mentored younger girls and taught Bible lessons.
§ Calendar and Event planning.
§ Assisted on mission trips and retreats - Ecuador (1992), Mexico (1995), Peru (2001), Kosovo (2006), India (2008).
2006 – 2010 | Clearview Baptist Church | Henderson, North Carolina
Teenage Girls Youth Minister
§ Taught teenagers’ Sunday school class.
§ Led youth ministry.
EDUCATION The College at Southeastern | Wake Forest, North Carolina | 2000-2004
Bachelors in Biblical Studies with a Minor in History of Ideas (BABS)
CERTIFICATIONS
Early Childhood Education | Wake Technical Community College, Raleigh, North Carolina | September 2005
CPR | Norlina Christian School, Norlina, North Carolina | 2006
Chick-fil-A Certified Trainer | 2016
SKILLS
§ Communication, Secretarial skills & Organizing Events, Payroll, Team Work, Counseling young teens.
§ Computer: MS Office (Word, Excel & PowerPoint), Windows and Mac OS.
INTERESTS
§ Taking care of family, mentoring young teenagers, listening to Christian music and traveling.